Data Entry Customer Service

Dalel Hasnaoui

Jacksonville, FL *****

**************@*****.*** +1-904-***-****

Professional Summary

Dedicated and detail-oriented Administrative Assistant with a strong background in customer service, office administration, and clerical support. Skilled in managing schedules, handling confidential information, and ensuring smooth daily operations. Proficient in Microsoft Office Suite, data entry, and multitasking in fast-paced environments. Adept at problem-solving, communication, and providing excellent client support.

Skills & Competencies

• Office Administration & Clerical Support

• Scheduling & Calendar Management

• Microsoft Office Suite (Word, Excel, Outlook)

• Customer Service & Complaint Resolution

• Data Entry & Records Management

• Insurance Verification & Medical Office Experience

• Multitasking & Time Management

• Strong Written & Verbal Communication

• Professional Phone Etiquette

Professional Experience

Administrative & Customer Support Representative

Contract Callers Inc., Jacksonville, FL October 2022 – Present

• Provided administrative support, managing schedules, and maintaining organized records.

• Assisted in customer inquiries, complaints, and service resolutions with professionalism.

• Maintained a 95% customer satisfaction rating through effective problem-solving and communication.

• Utilized Microsoft Office and CRM systems to update and manage customer data.

Customer Service Representative

Dial America, Jacksonville, FL August 2020 – July 2022

• Handled customer communications via phone and email, ensuring positive client experiences.

• Assisted with administrative tasks such as data entry, record-keeping, and processing service requests.

• Provided support in troubleshooting customer issues and escalating matters when necessary.

Education

Florida State College at Jacksonville – Jacksonville, FL

• Associate’s Degree – June 2018

Certifications

• CPR Certification

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