Customer Service Data Entry

Objectives

More than ** years of successful experience in customer service and support with recognized strengths in inventory maintenance, problem solving and troubleshooting, sales staff support, planning and implementing proactive procedures and systems for claims to avoid problems in the first place. Windows as an intermediate user. Data entry with 45 wpm. Bilingual: can read,write and speak in English and Spanish.

Experience

Family Dollar Assistant Manager - April 2019 to January 2023

Maintain daily transaction records for opening and closing. Leader and keyholder. Generating sales reports for the general manager. Train staff to deliver outstanding Customer Service. Motivate employees to reach our goals in sales and service.

World Market, Humble TX 77338— Temporary Customer Service/ Sales/ Cashier May-2019 to August 5 2019

Temporary opportunity to organize stock and follow the company deadlines for the opening in July 2018. Assisting the managers with the stock of the products to meet the opening requirements.

Alorica Call Center 3200 FM 1960 Humble, TX 77338 Bilingual Customer Service Representative/ Samsung Home Depot Appliances /December 2016 to December 2018

Giving support for staff installations all over the United States. Swapping defective appliances and parts for the appliances sold.

BBR and Associates, 8820 Will Clayton Humble TX 77338 Life and Insurance Claims Specialist August 2015 to May 2016

Customer Service attending calls for claims to be processed. Prepare accident and cancer claims to be considered by the main company Allstate. Calculating the benefits for the insureds through the office and follow up claims for the customers.

First Data Company /Telecheck Guaynabo, PR / Administrative Assistant 2 February 2004 to 2008

In charge of all office supplies, inventory and programming of Telecheck machines business servicing Puerto Rico and Virgin Islands. Prepare and program machines for the sales staff. Customer Service and office administration assistant for the Caribbean Director of Sales and Service. Prepare Inventory and supplies reports monthly and by year.

TOLIC-Trans Oceanic Life Insurance, San Juan, Puerto Rico/ Senior Life and Dread Diseases Insurance Claims Analyst December 1998 to February 2009

Prepare and complete claims for accident, cancer and dread diseases to get paid to the insured. Prepare reports for accounting and underwriting departments. Invented the first claims worksheets for the staff in Excel in 2000 Until we got all systems on computers Contributed to the claims department in the search and research for the online network from 2000 to 2001 for TOLIC.

Education •

University of Phoenix, Puerto Rico Campus - MBA in Business Administration 3.56 GPA June 2004 to July 2006

Interamerican University, San German, Puerto Rico— BA in Business Administration 3.00 GPA

1984-1988

Leadership Former President of Tuna Interamericana (Musical Group) Interamerican University of Aguadilla, Puerto Rico 1986-1987 Former Secretary of Students Council 1987

References Available upon request

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