Business Process Quality Assurance

RM Reneé McMorris

Columbus, GA ***** (***) *** - 7688

*************@*****.*** Bold Profile

SKILLS Project Management SQL and Databases

SAP Microsoft Office Suite

User Acceptance Testing Business process improvement KPI Tracking Quality Assurance

Pivot tables Software development life cycle

CRM Systems Cross-Functional Collaboration

Agile Methodology

PROFESSIONAL

SUMMARY

Resourceful and self-motivated professional with 15+ years' experience successfully executing processes and systems. Demonstrated organizational growth by supporting business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems. Additionally, identified user requirements, procedures, and problems to improve existing processes, and ways to enhance performance management and operational reports related to new business implementation processes. Developed and incorporated organizational best practices into business applications. Successfully lead problem solving and coordinated efforts between various business units.

WORK HISTORY MERCHANDISE COORDINATOR 05/2024 to CURRENT Marshall's Columbus, GA

Assisted in the planning and execution of seasonal promotions, driving increased foot traffic and sales revenue.

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Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

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Completed efficient store resets to prepare store for special promotions and seasonal updates.

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BUSINESS ANALYST II PRICING TEAM FOR 05/2022 to 01/2024 MARKETPLACE

Centene St. Louis, MO

Business process analysis (documenting business process, gathering requirements) with healthcare industry, working in a data driven environment.

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Advanced knowledge of Microsoft Applications, including Excel, Project, and Visio.

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Data migration, software enhancement/planning, and Agile for 5 state plans.

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• Utilized PowerBI, SQL/Golden.

CUSTOMER CARE REPRESENTATIVE 01/2020 to 01/2022

Anthem Midland, GA

Concierge service for select members, interacting with various lines of business to meet member needs.

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Delivered extraordinary service on inbound calls in a fast-paced, structured customer care environment by engaging in active listening to understand customer's needs.

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TRAVELING MERCHANDISER 01/2017 to 01/2019

Home Depot GA and AL

• Traveled and merchandised 4 stores in 2 states.

Delivered visionary leadership to cross-functional teams aimed at ensuring continuous improvements in productivity, quality, customer satisfaction, and profitability.

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CAREGIVER 01/2012 to 01/2017

Independent Contractor Columbus, GA

• Served as manager for family and support system for deployed spouse.

• Accomplished financial goals and care of three children until graduation. Endeavored to lead by providing well organized and efficient coordination of multiple schedules.

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TEST ANALYST II 01/2005 to 01/2011

Total Systems Columbus, GA

Created SQL Queries to use in validating test results and setting up test data

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• Led QA testing efforts and progress to ensure project deadlines were met. SAP methodology applied to manage projects and provide timely deliverables.

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• Assessed third-party tools used in the testing process. EDUCATION Bachelor of Arts in Spanish Spanish 12/2004 Armstrong Atlantic State University, Savannah, GA

CERTIFICATIONS • Scrum Master, Scrum Alliance, 01/2020

• Medical Terminology Certificate, Savannah Technical Institute, Savannah, GA

ACCOMPLISHMENTS Performed detailed analysis on assigned projects, recommended potential business solutions and assisted with implementation.

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Evaluated Key Performance Indicators (KPI's) to develop cost models to predict operational costs resulting in an overall cost reduction.

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Drove test script management by executing test scripts, including setting up the test environment and verifying the test results leading to the successful maintenance and updates to test scripts.

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Reviewed project requirements and high-level system designs, deriving test strategies and test plans for successful plan execution.

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LANGUAGES Spanish

Full Professional

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