Customer Service Substitute Teacher certified in Technology
Resume:
Tracey Harden
Substitute Teacher
Houston, TX ***90
******.******@*****.***
I'm a highly organized individual with a unique combination of business and personal service experience and educational history as a paraprofessional and Substitute Teacher background. My experience within the workforce has given me the ability to work successfully in a fast-paced environment with accuracy and poise, also possessing a solid expertise in computers and Educational learning. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Klein District I.S.D.
Klein Independent School District-Houston, TX
January 2023 to Present
Substitute Teacher
Amazon Flex Driver
Amazon-Houston, TX
August 2021 to Present
Make personal deliveries of pa
Substitute Teacher
Valley View School District-Bolingbrook, IL
August 2007 to 2021
Taught numerous academic subjects to High School & K-8th grade students in place of absentee instructor.
Cashier/Customer Service
Bucky's-Naperville, IL
August 2012 to August 2013
Bucky's Exxon Mobile - Customer Service 09/2012 thru-04/2013-Summer's (Seasonal)
• Did Accounts payable & receivable on all cash payments/or credit card/ check payments into accounting system
• Return receipts to customer's by e-mail, regular mail or text message Substitute Teacher
Valley View School District-Bolingbrook, IL
August 2007 to August 2007
Aug. 07-08
• Taught all academic subjects to High School students in place of absentee instructor. Substitute Teacher-Lockport Township District 205 - (Current)
• Taught all academic subjects to High School students in place of absentee instructor. BT Infonet- ODS- Ordering Desk Specialist/ IT Dept. - (03/200712/07)
• Correct all Sales Orders using wizard application, Translated all currency from International Clients into American currency.
• Inspected all international clients' contracts reaffirming billing is correct
• Making sure all Telecommunications equipment and systems, namely, apparatus for recording, transmission or reproduction of sound and images, apparatus for transmission of communication is installed correctly & billed correctly for major fortune 500 companies such as: Pepsi- Cola etc. Assist in all academic learning strategy's
Valley View School District-Bolingbrook, IL
August 2002 to March 2007
365U- Creative Paraprofessional- (08/2002-03/2007)
• Designed learning tools for educational purposes for special need children
• Assist in all academic learning strategy's along with Instructor to provide best educational environment and skills for learning essentials.
Education
Master's degree in Education
Chicago State University - Chicago, IL
January 2009 to December 2012
Bachelor of Science in BSTM
DEVRY University - Tinley Park, IL
June 2006
Associate in Business Administration
Joliet Junior College - Joliet, IL
May 1996
Skills
• Typing (10+ years)
• Windows (10+ years)
• Quicken
• Visual Studio (5 years)
• Microsoft SQL Server
• Telecommunication
• Analysis skills (5 years)
• Leadership (10+ years)
• Communication skills (10+ years)
• Visio (2 years)
• Oracle (1 year)
• JavaScript (1 year)
• Construction
• Product demos
• Marketing (2 years)
• Social media management
• Data entry (10+ years)
• Microsoft Excel (5 years)
• Computer skills (10+ years)
• Fundraising (3 years)
• Writing skills
• EHS
• OSHA (10+ years)
Certifications and Licenses
Substitute Teaching Certification
CPR Certification
Additional Information
Technical Skills:
Microsoft Excel and Outlook, Lotus 1-2-3, Peachtree, Quicken, Access, Microsoft Word, PowerPoint, Visio, Smart Draw, Visual Studio and Windows 2003, 2007 and 2010, SAP, Oracle, Wizard, Database and Navi-Trace, etc.
Professional Skills:
Type 57 WPM, Data Entry, File, Bookkeeper, Accounts Receivable Experience, Accounts Payable experience, Billing, Front Desk Experience, Answers Phones, organizational skills etc. Positions held with Temporary Agencies:
Banner Personnel- In the Swim-Customer Care Rep- (05/30/14-07/04/14)
• Answered all Commercial & Residential calls for (In the Swim, Specialty Pool, Pool Center and Zodiac Premium Club Members Products). Took payments for online orders & phone order's on all swimming products. Took all (CAID) calls to correct/or sent to correct departments/to be Resolved. Worked with Cross-functional teams to Expedited/Track orders, and followed up on all sales calls. Emailed customers PRP's for returned items. Balanced & resolved overcharged credit card payments for refunds. Issued extra warranties through us or manufacturer (billed accordingly), Set up payment plans for financing purposes. Made follow -up calls correctional purposes. Superior Group -Xerox - Biller - (12/13-03/14)
• Assigned a certain demographic list (Hawaii), used Excel spreadsheets to organize client's billing cycle for payment due dates
• Used invoices to organize CAID orders from Sales Department to bill correctly.
• Billed customer's annually, semi-annually, and quarterly for products using SAP and Oracle system Barton Staffing -Padellum - Technical Support & Welder (10/13-12/13/13)
• Placed outer covering on all Government Batteries
• Welded prongs on to all covered batteries using a pro welder #42 machine Barton Staffing -Richie Brothers- Customer Service Representative (08/13-12/13
• Received all credit card & cashier/cash payments from customer's for Auction equipment and put into an accounting system
• Called banks to certify cashier checks
• Returned payment receipts for all receivable products to customers via e-mail or in-person Staffing Network - N.F.I. - Accounts Receivable Clerk (10/13-12/12)
• Took and organized all vendor's invoices
• Received all invoices, and place them into Navi-Trace accounting system
• Then electronically filed invoices.
Banner Personnel /Illinois Toll-Road/Customer Service Rep -01/2011- 07/04/14
• Answered all (CAID) /collection calls. Researched license plates coincided with DMV to collect diverse amounts or/final balances in resolution. Collected credit card payments on accounts in dispute/or for Transponder's.
Contact this candidate