Customer Service Client Advisor

Bradley J. Dyer

*** **** ******* ***** **********, WI, 53066

262-***-**** ************@*****.***

Objective

Having been in the hospitality industry for nineteen years, I’m looking to spread my vast variety of knowledge, talent, and organizational skills into a different sector of customer service with an opportunity for advancement.

Qualification Highlights

•Nineteen plus years of experience in customer service, including 3 years of management

•Able to assess problems and initiate corrective action

•Adaptable to fast-paced high stress situations requiring attention to detail and follow-through

•Ability to execute exceptional problem-solving skills within a high-volume team environment and the skills to make all involved satisfied

•Exceptional communication and interpersonal skills

•An aptitude to build rapport with a diverse range of customers, managers and colleagues

•Dedicated to ensuring customer satisfaction by remaining accessible, professional and friendly

•Skilled at anticipating, identifying and fulfilling clients’ needs

Experience

B.M.O. Harris Financial Bank – Oconomowoc, Wisconsin, www.bmoharris.com

Associate Banker -2022

•Community Involvement

•Premier client advisor and banker

•Advanced technology management

•Philanthropic goal assessor

•Weekly monetary request management

•Vault maintenance

•Safety deposit box manager/auditor

•Foreign currency auditor

•Technology advanced management

•Account management, opening, and maintenance

Vine Street Pub - Mountain Sun Brewery, Denver/Boulder, CO www.mountainsunpub.com

Server, 2012 – March 2019

•Successfully acclimates to a regional business method and infrastructure

•Valued asset to a cohesive team-based salary

The Knick - N. Stars, Milwaukee, WI www.theknickrestaraunt.com

Manager, 2009 - 2012

•Oversaw staff of a high-volume, well-established restaurant. Recruited, scheduled, trained and evaluated front-of-house employees.

•Managed a multi million dollar restaurant

•Developed detailed training materials for food and beverage menus. Trained front-of-house staff for new menu items to ensure consistency and understanding of products.

•Assisted in catering and private event arrangements. Corresponded with clients to ensure excellent customer service and satisfaction

•Communicated and promoted news and special events through use of the restaurant's website and other social networking mediums.

The Knick - N. Stars, Milwaukee, WI www.theknickrestaraunt.com

Server, 2003 - 2011

•Frequently assisted co-workers during rush periods; promoted teamwork while providing exceptional customer service

•Researched food and beverage trends in the industry; passionate and knowledgeable about food/beverage; able to recommend palate pleasing combinations.

•Assured customer satisfaction by anticipating needs and filling special requests in a friendly, welcoming manner

Education

B.A., Communication, 2010

University of Wisconsin Milwaukee, Milwaukee, WI,

GPA 3.6

Skills

•A.M.F.L. fraud activist

•Ability to adapt to new and challenging environments

•Customer relations and service

•Public relations and promotions via website and social media

•Event planning, production and management

•Staff training of policies and procedures

•Employee recruiting and evaluation

•Problem solving

References

Available upon request

Contact this candidate