Customer Service Data Entry

PATRICIA O'CONNOR-SMITH

*** ******* **** ********* ** 34759

Home: 920-***-****

********@*****.***

Professional Summary

Customer Service Supervisor with extensive training, experience, and education that is dedicated to give effective team management and customer satisfaction. Looking to help a company; relay accurate information in resolving customer's questions and complaints in a friendly manner. Skills

Exceptional interpersonal communication

Effective problem solver

Knowledge in creating effective budget plans

Expert experience in data entry and computer programs Work History

Supervisor, 04/2016 to Current

Charter Communication- Orlando, FL

Oversees the daily operations of the Video Repair reps, provide staff guidance and support to attain quality customer service.

Provides both ongoing training as well as training for newly hired Video Repair Reps.

Trains and evaluates departmental personnel in order to comply with set standards in providing customer service.

Provides guidance to staff with order processing questions/issues, service complaints; answer questions regarding services and products; provides instruction on troubleshooting techniques including escalation procedures to be used with business partners.

Generates reports for management as required.

Hires, evaluates, coaches and counsels personnel in the performance of their duties.

Interfaces with other departments through written and verbal communications to handle customer situations; research customer complaints and process correcting orders into the computer systems.

Performs other duties as requested by manager.

Solutions Lead, 11/2010 to 04/2016

Time Warner Cable – Appleton, WI

Consistently demonstrated an ability to handle complex customer concerns,

Investigated and resolved customer inquiries in an empathetic manner.

Trained and coached customer services representatives with new procedures and handling customer concerns effectively.

Took all escalated calls for customer concerns.

Customer Service Representative, 08/2007 to 11/2010 Time Warner Cable – Appleton, WI

Met all customer call guidelines including service levels, handle time and productivity.

Was proficient in all technical trouble shooting across all product lines.

Had the ability to explain detailed billing and consult customers on all product and package pricing.

Ensured accuracy with all data entry tasks.

Customer Service Representative, 05/2005 to 04/2007 America Online AOL – Oklahoma City, OK

Interacted with customers to provide information in response to inquiries about products and services.

Handled and resolved all complaints and issues.

Sales Associate/Cashier, 05/2004 to 04/2006

Walmart – Oklahoma City, OK / Glendale, AZ

Overnight stocker/cashier.

Positioned displays and put up products on shelves.

Assisted customers with questions about the store and products.

Also performed cashier duties when needed.

Physical Education Teacher, 08/2003 to 11/2005

St. Agnes Grade School – Phoenix, AZ

Taught grades K-8th grade physical education.

Planned, evaluated, and revised curricula, course content, and course material/methods of instruction.

Also graded student's progress.

Physical Education Teacher/Athletic Director, 11/1999 to 06/2003 Most Holy Trinity Grade School – Phoenix, AZ

Taught grades K-8th grade physical education.

Planned, evaluated, and revised curricula, course content, and course material/methods of instruction.

Also graded student's progress.

As Athletic Director, managed budget, hire of coaches, uniforms, etc. of all after-school sports activities.

Education

High School Diploma: 1993

Roncalli Catholic High School - Manitowoc, WI

Bachelor of Arts: Communications/Public Relations, 1998 Grand Canyon University - Phoenix, AZ

Played for Women's Basketball Team

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