Human Services Customer Service

Barbara D. Price

***************@*****.*** • 619-***-****

Summary

I am a dedicated Health and Human Services Professional with a strong background in patient engagement, referral coordination, and electronic health record management.

My experience in healthcare settings and proficiency in medical terminology, coupled with my ability to multitask in fast-paced environments, make me an ideal candidate for roles requiring meticulous patient care and service coordination. I am committed to obtaining any necessary certifications within the first 60 days of employment to meet job requirements.

Experience

Case Manager for Permanent Supportive Housing

August 9, 2021 –September 2, 2022

Interfaith Community Services

• Provided comprehensive case management services, including assessment, crisis intervention, and advocacy, to 20 clients.

• Implemented referrals for client treatment plans and ensured compliance with employer

contract requirements.

• Utilized various social service agencies to provide clients with necessary resources, demonstrating proficiency in community healthcare navigation.

Human Services Specialist

May 2020 – January 2021

County of San Diego

• Processed CalFresh, CalWORKs, and Medi-Cal applications, ensuring compliance with

county income limits.

• Conducted phone interviews and verified U.S. citizenship status, showcasing my ability

to provide customer service in a healthcare setting.

• Managed case comments and verifications, demonstrating proficiency in database systems relevant to healthcare management.

Community Connector

January 2020 – May 2020

2-1-1 San Diego

• Conducted in-depth screenings and connected clients with community programs, addressing social determinants of health.

• Documented all client interactions in 2-1-1’s systems, highlighting my experience with

electronic health medical record systems.

• Managed follow-up conversations, ensuring high-quality service delivery and client satisfaction.

Patient Engagement Specialist November 2015 – January 2020

Family Health Centers of San Diego

• Developed and monitored patient referrals within and outside of FHCSD, demonstrating

experience in managing patient referral activities.

• Maintained effective relationships with community partners, leveraging resources for patient engagement.

• Executed written communications for patient engagement plans, showcasing my moderate

skills in Microsoft Office applications.

Referral Coordinator

March 2012 – September 2015

Imperial Beach Health Center

• Coordinated specialty referral services, ensuring provider satisfaction and high-quality

customer service.

• Requested medication authorizations, adhering to HIPAA protocol and demonstrating

knowledge of pharmacy terminology.

• Provided feedback on patient support trends, contributing to the improvement of healthcare services.

Electronic Health Record Specialist

March 2012 – September 2015

Imperial Beach Health Center

• Managed patients’ health information data, ensuring accuracy and security of files.

• Communicated with healthcare professionals to clarify diagnoses, showcasing my proficiency in medical terminology.

• Maintained EHR databases and improved EHR software usability, demonstrating experience with electronic health medical record systems.

Education

B.A. Health and Human Services June 2010 – April 2012

Ashford University

Major: Social Work September 2006 – May 2010

San Diego City College

•• Two classes short of completion

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