Customer Service Representative/IT SUPPORT HELP DESK

Allison Hicks

Professional Summary

Confident Computer Technician with expertise in help desk environments,

assisting both employees and customers with technical issues. Thorough Service

Technician with commitment to superior service. Driven to consistently contribute

value through impeccable work ethic and unending quest to achieve new service

skills. Experience managing high-volume of service calls while maintaining

quality and efficiency. Hardworking and passionate job seeker with strong

organizational skills eager to secure entry-level Help Desk Support/IT Support

Technician position. Ready to help team achieve company goals.

Work History

Computer Repairs by Allie - Computer Technician

Dyersburg, Tn 38024

05/2019 - Current

• Responded to support requests from end-users and patiently walked individuals

through basic troubleshooting tasks.

• Used diagnostic tools to identify hardware failures and replace non-functional

components.

• Refurbished PC systems and peripherals such as monitors, networking

equipment, printers, and more.

• Linked computers to network and peripheral equipment.

• Assessed system hardware and software and suggested modifications to reduce

lag time and improve overall speed.

• Explained technical information in clear terms to non-technical individuals to

promote better understanding.

• Tested and installed motherboards, processors, and graphics cards on desktops

and laptops for corporate staff.

• Set up and maintained user accounts and client access.

• Served as backup for staff members, responding to system failure and

maintenance emergencies.

• Completed routine and complex software installations, assisting users of

various levels of computer sophistication in operation of new and existing

software.

• Explained technical information in clear terms to promote better understanding

for non-technical users.

• Executed technology implementation projects with minimal downtimes and

business disruptions.

• Recommended new and replacement hardware and software purchases.

***********@*******.***

731-***-****

Dyersburg, Tn 38024

Websites, portfolios,

profiles

• https://www.linkedin.com/in/allisonhicks

Skills

• Web Security

• Electronic record integrity

• Virus and malware prevention

• PC decommission management

• Hardware and software installation

• Network component installations

• Programming

• Technical Support

• Email account set up

• Technical Analysis

• Security best practices

• Desktop and laptop installations

• Peripheral repair

• Project Management

• Operating system testing

• Inventory management

• Regulatory compliance

• Computer imaging

• Technical Writing

• Change management

• Help desk support

• Search Engine Optimization

Education

04/2019

American InterContinental Universit

Contact this candidate