Data Entry Customer Service

VICTORIA MIDDLETON

901-***-**** *******@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

Efficient and Detail-Oriented

Technical Support

Medical Insurance Rep

Supervisory Experience

Sales

Email Support

Salesforce

Zendesk

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

CRM Software

LiveChat Support

Microsoft Office

Billing

EXPERIENCE

11/2016 to Present

Materiel Handler

Federal Express

Picked up incoming packages from customers or other locations and deliver them to the appropriate location within the facility.

Unloaded incoming packages from trucks and stored them in designated areas until they could be picked up by their recipients.

Maintained an inventory of all incoming and outgoing packages by scanning bar codes or using other tracking methods.

Checked packages for damage before accepting them from customers or other parties involved in shipping or receiving packages.

Moved packages via hand trucks or forklifts to different locations within a warehouse or shipping facility.

Identified items that need special attention during shipping, such as fragile items or hazardous materials.

Unpacked items from shipping containers and packaging them for delivery to customers.

03/2010 to 08/2016

Customer Service Representative

TTEC

Compiled and memorized HIPAA to correctly verify providers and patients which saves the company from fines and penalties.

Carefully researched patients and providers account for errors or adjustments to prevent fraud by the company, and accuracy for patients to ensure they save money, and are not being overcharged the contracted rate.

Responsible for collecting and processing account upgrades, and also collecting past due dates by credit card.

Greeted every customer promptly documenting and answering all questions completely to maximize service opportunity and one call resolution which assists in improving service levels.

Maintained up to date knowledge of dental updates, product and system enhancements, procedure and processing policies.

Listen daily attentively to callers needs to ensure a positive customer experience, and strives for a quick resolution, and customer satisfaction.

Handled 80+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and secure group contracts.

08/1999 to 01/2010

Customer Services Representative

PWI Research

Assisted staff with resolving complex customer issues and implementing targeted solutions.

Documented customer correspondence in CRM to track requests, problems and solutions.

Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools

Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services.

Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion.

Performing data entry on tracking systems for recording call notes, questions, and suggestions.

Providing excellent quality customer service and other duties as assigned.

Attending regularly scheduled video conferences for team meetings and one on one coaching.

Adhering to Company attendance, punctuality, and meal and rest break requirements.

Maintaining concentration and focus in order to meet performance goals.

Reacting positively to an ongoing, changing environment

Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals.

EDUCATION AND TRAINING

BA in Business Administration

Arosgy University

High School Diploma

East High School

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