C++ Sql Server

P a g e of *

Larry Yrigollen

**** *** ******, ******, ** 97404 - 541-***-****

*******@*****.*** - www.linkedin.com/in/larry-yrigollen-90209a4b CERTIFICATIONS

STORNEXT (v7), Quantum Scalar Tape Libraries, EnterpriseVault (v12), Microsoft 365 Fundamentals, AZURE Fundamentals, A+ Certification TECHNICALCOMPETENCIES

Programming Languages: C/C++, Python, PowerShell, BashShell Scripting, Perl/CGI and PHP Languages: Spanish (fluent in reading, writing and speaking) and English Applications: Virtualization (VMware andHyper-V), Monitoring (AzureMonitor, SCOM, and N-able), Backup (Commvault, DXi Scalar, HCP, Azure, and NetBackup), Veritas Products (Enterprise Vault, Discovery Accelerator, and Compliance Accelerator), SolarWinds Products (ConnectWise Ticketing, N-able monitoring, Network Performance Monitoring, and ConfigurationManagement), Office 365 (including Outlook, OneDrive, SharePoint, and Teams), Jira, and GitHub Enterprise. SAN and Networking: EMC VNX andData Domain, Quantum DXi, Cisco Switches, and Firewalls. Operating SystemsandServers: Windows Server (2003–2019), Exchange (2007–2019), SQL Server

(2008–2019), Unix/Linux (RHEL andCentOS), Office 365, and Azure. Audit and Compliance: Six Sigma, FDA, ISO 9100 & 9001, and HIPAA. EXPERIENCE

Quantum Corporation Sep 2021 - Jun 2024

SoftwareSupport Engineer

Coordinatedandmanaged the deployment of software releases in both test and production environments, overseeingthe entire process from planning and scheduling to execution and post-deployment review. Ensured that deployments adhered to change management policies and minimized impact on end-users.

Diagnosed and resolved computer-relatedproblems, including hardware andsoftware issues, by conducting in-depth troubleshooting and rootcause analysis. Performed software anddriver upgrades to maintain system stabilityand enhance functionality. Developed and executed test plans to validate fixes and ensure quality before implementation.

Documented all customer communications thoroughly, creatingdetailed records of issues, resolutions, and follow-up actions. Addressed customer concerns satisfactorilyand providedclear explanations to ensure understandingand prevention of future issues.

Authored and documented knowledge articles andproduct details, contributing to the creation of an internal knowledge base that facilitated faster resolutionof recurring issues and improved team efficiency. Conducted reviews and updates to ensure accuracy and relevance.

Created and updated Bash and Python scripts for performance optimization, automating routine tasks and streamlining processes toenhance operational efficiency. Developed custom scripts to address specific customer needs and system requirements.

Monitored enterprise storage solutions, including Primary, Secondary, Hybrid Storage, and cloud technologies, toensure optimal performance and availability. Supportedvarious storage technologies and platforms, including Quantum, Veritas, Hitachi, EMC, NetApp, andCommvault.

Diagnosed fiber channel, iSCSI, and SCSI technologies, and addressedperformance issues with backup applications. Implemented monitoring tools to track and analyze performancemetrics, identifyingand resolvingbottlenecks to ensure reliable data protection.

Gained extensive experience with UNIX system administration and troubleshooting across multiple platforms, including Solaris, HPUX, AIX, and Linux. Managedsystemconfigurations, performed routine maintenance, and resolved complex technical issues toensure systemreliability and performance. Microsoft Corporation - Wimmer Solutions Nov2020-

May 2021

Support Engineer 2 - Azure

Installed, configured, and monitored system functions for optimal performance, including operating systems, applications, and network settings. Conducted regular performance tuning and system P a g e of 3

updates to enhance efficiencyand reliability. Implemented monitoring solutions to track system health and generate performance reports, allowing for proactive issue resolution.

Managed storage solutions and cloud resources using Azure Resource Manager, overseeing provisioning, scaling, and optimization of storage accounts, databases, andvirtual machines. Coordinatedwith teams toensure resource allocation aligns with business needs and budget constraints. Implemented cost-management strategies to optimize cloudexpenditures.

Created and managed virtual networks andsubnets, ensuring secure andefficient communication between cloud resources. Configured network securitygroups and virtual private networks (VPNs) to protect dataandmaintain privacy. Implemented best practices for network segmentation and traffic management to enhance performance and security.

Utilized Azure services for disaster recovery, including Azure Site Recoveryand Backup, to safeguard critical data and applications. Developed and tested disaster recoveryplans to ensure rapid restoration in the event of system failures. Ensured compliance with securitystandards and regulations by conducting regular audits, vulnerabilityassessments, and applying necessary security updates. Bluesource Aug 2017 - Aug 2020

IT Analyst

Providedproduct support for Veritas products Enterprise Vault (v10~v12), Discovery Accelerator(v10~v12), Compliance Accelerator support (v10~v12).

SQL Administrationwhich is primarily focused on business data correction (SQL querying).

Providedproduct supportandadministration for Sharepoint Support (2013) and Exchange Support

(2013).

Providedproduct support, administration andengineering/solutions architect for Virtualization

(VMWare) and Backup (Veeam).

Windows (2003~2012R2) andLinux (Redhat/CentOS) Administration.

Performed DatacenterManagement.

Supported customers throughConnectwise ticketing system, N-ablemonitoringsystem, Cyberark and RSA.

Veritas Technologies LLC Sep 2015 - Jul

2017

Senior Support Engineer – Technical Lead

Sep 2015 - Jul 2017

Managed and resolved 60-70 support cases per month related to Veritas Enterprise Vault, Compliance Accelerator, and DiscoveryAccelerator, maintaining a 99% customer satisfaction ratingbydelivering timely, high-quality solutions and efficient case management practices.

Utilized advanced diagnostic tools andcollaborated with cross-functional teams to troubleshoot and resolve complex issues related to Enterprise Vault archiving, data retention policies, eDiscovery, and complianceworkflows, ensuring minimal disruption tocustomer operations.

Developed and refined troubleshooting flow charts for Enterprise Vault environments, and provided tailoreddisaster recoveryprocedures to ensure business continuityand compliance with regulatory requirements.

Standardized procedures and implemented best practices for Compliance Accelerator and Discovery Accelerator to improve case resolution times and streamline the support process, enhancing overall team efficiency.

Conducted regular reviews of disaster recoveryand backup processes for Enterprise Vault toensure they met current industrystandards and customer compliance needs.

Leveraged diagnostic tools such as Dtrace, Fiddler,Wireshark, andProcmon for performance troubleshooting, HTTP/HTTPS trafficanalysis, network packet inspection, and system-level diagnostics to resolve complex issues in Enterprise Vault and relatedVeritas products.

Analyzed memory dumps and provided detailed root cause analysis to resolve system crashes and software bugs within Enterprise Vault, Compliance Accelerator, and DiscoveryAccelerator environments.

Managed and optimizedT-SQL queries for efficient data manipulation, ensuring the integrityand accuracyof customer databases within Enterprise Vault. Developed custom queries and stored procedures for database management, performance optimization, and reportingneeds related to archivingand compliance.

P a g e of 3

Supported eDiscoveryand Compliance Accelerator configurations, ensuring data integrity, regulatory compliance, and efficientcasemanagement in complex enterprise environments. Symantec Corporation Jun 2012 - Sep 2015

Technical Support Engineer

Managed and resolved 40-50 support cases per month, maintaining a high level of customer satisfaction by providing timely solutions for Enterprise Vault, Compliance Accelerator, and Discovery Accelerator.

Collaborated with cross-functional teams to troubleshoot and resolve issues related to Enterprise Vault archiving, eDiscovery, and data retention policies.

Assisted in developing troubleshootingprocedures for Enterprise Vault environments and provided general support for disaster recoveryandcompliance-related inquiries.

Utilized diagnostic tools like Dtrace, Fiddler, andWiresharktoanalyze system and network issues, providingsolutions for Enterprise Vault and related Veritas products.

Conductedbasic analysis of system crashes and provided root cause analysis for issues affecting Enterprise Vault andCompliance Accelerator environments.

Managed T-SQL queries toperformdata retrieval andmanipulation tasks within customer databases, ensuring data integrity and efficient system performance. State of Oregon - Lane County Public Services Jan 2011 - Jun 2012 IS Technician

Performed Hardware and System Support: Providedcomprehensive support for the regional data center by executing routine maintenance and addressing emergency repairs ona wide range ofhardware and systems. Diagnosed and resolved issues related toserver hardware, including CPUs, memory, and storage components, as well as network devices such as switches, routers, and firewalls. Conducted preventivemaintenance activities, including system health checks, firmware upgrades, andpatch management to ensure optimal system performance and reliability. Managed both physical and virtual server environments, performing tasks such as rack-mounting, cable management, andenvironmental monitoring (e.g., temperature andhumidity controls). Coordinatedwith vendors for hardware repairs and replacements and utilized advanced diagnostic tools for in-depth troubleshootingof data center infrastructure.

Help Desk andEquipment Configuration: Delivered Tier 1 and Tier 2 support for end-users, addressing hardware and software issues while performing advanced diagnostics on server and network equipment. Configured, deployed, and maintained servers, including OS installation, setup of virtualization platforms (e.g., VMware, Hyper-V), and server roles such as DNS, DHCP, and Active Directory. Managednetworkingconfigurations, including IP address assignments, VLAN setups, and routing protocol implementation. Implemented and maintained network securitymeasures, including firewall configurations, intrusiondetection/prevention systems, and VPN setups. Oversaw the seamless integration of new hardware into the existing infrastructure, ensuring compatibility and adherence to organizational standards. Developed and maintained detailed documentation for server configurations, network architecture, and help desk workflows to improve operational efficiencyandknowledge sharing.

Golden Temple – Purchased by Post Holdings Feb 2006 - Aug 2009 IT / QMS Document &RecordAdministrator

System Compliance and Audits: Designed and implemented comprehensive document control policies for Document andRecords Management Systems (EDMS) to ensure compliancewith industry standards such as ISO 9001, ISO 13485, and FDA 21 CFR Part 11. Developedandmaintainedelectronic document management systems to secure storage, versioncontrol, and easy retrieval of documents. Implemented data retention schedules in alignment with legal and regulatory requirements, and establishedprocesses for document archivinganddisposal. Conducted regular compliance audits to assess adherence to these standards, identifying areas for improvement and ensuring operational practices alignedwith industry regulations. Utilized tools like SharePoint, Documentum, and OpenText to manage document workflows, access permissions, and audit trails, while ensuring that audit results were tracked and used for continuous process improvement.

Quality Assurance and Training: Developed and authored QualityAssurance (QA) manuals and training materials by creatingdetailed documentation that outlined standardized procedures and best practices in compliance with regulatory requirements and organizational policies. Produced clear work P a g e of 3

instructions, process flowcharts, and step-by-step guides to ensure consistent execution ofprocedures. Created training materials including user guides, interactive tutorials, ande-learning modules tailored to various technical levels to enhance employee proficiency in document management, QA standards, and compliance protocols. Delivered training sessions and workshops toensure all teammembers were well-versed in document management procedures and regulatory compliance. Utilized authoring tools such as Adobe Captivate and Articulate Storyline to develop engaging content, while implementing feedback loops to continuously improve training effectiveness based on employee input and results from compliance audits.

EDUCATION

A+ Certification, New Horizons Computer Learning Center Beaverton, Oregon Computer Support Specialist, Portland CommunityCollege, Portland, Oregon HighSchool Diploma, Sacramento, CA

Contact this candidate