Customer Service Executive Administrative

DOREEN A. MANZETTI

*** **** ********** *****, ******** AZ 85286 – 310-***-**** – ******.********@*****.***

CAREER OBJECTIVE

Equipped with years of experience in providing executive administrative support within entertainment industry, and strong skills in client relations and communications, currently in search of a new role that will draw upon knowledge and expertise in office administration, calendar management, correspondence, event coordination, vendor negotiations, legal affairs, and compliance, and will provide opportunities for further professional contributions and growth.

SUMMARY OF QUALIFICATIONS

Poised, self-assured and resourceful Administrative Professional with a strong sense of duty and drive to consistently exceed expectations.

Exceptional communicator with talent for engaging across all levels of an organization, including C-level executives and high-profile clientele.

Results-oriented executive support specialist and customer service expert with diverse experience in special projects, scheduling, marketing promotions, legal compliance, vendor management, and document production.

Deliver multi-faceted skills to include leadership, collaboration, executive interaction, political agendas, administrative/legal operations within motion picture industry, and retail sales and events.

Expertly led development and implementation of special projects and complex tasks through to achievement of organizational goals.

Offer outstanding communication, strong analytical reasoning, procedural evaluation/implementation, problem resolution and team collaboration.

EXPERTISE

Executive Support

Office Management

Administrative Management

Customer Service

Marketing / Promotions

Legal Compliance / Affairs

Account Management

Vendor Management

Financial Oversight

Calendar Scheduling

Meeting/Event Planning

Communication

PROFESSIONAL EXPERIENCE

The Home Depot –

Tempe, AZ May 2017 – Present

Customer Service Representative –HomeDepot.com

Answers inbound calls from Customers and assesses Order issues and needs to provide solutions

Provides superior Customer Service and Order Placement and follow ups

Document details of Customer interaction into system.

Drives Customer loyalty by providing excellent Customer Service and product knowledge and making the customer experience effortless.

Reconciles Errors in a cost effective manner and keeps customer informed on their order status.

Act as Liaison between Customer and Vendor as well as Freight carrier.

Met and have exceeded metrics – Recipient of TOP PERFORMER AWARD (2X)

Chandler, AZ Oct. 2015 – May 2017

Certified Appliance Sales Specialist and Millwork Specialist

Answer questions about Appliances and Millworks to customers, describe features and benefits

Assist customers with special orders and installed sales, promote services offered in other departments

When necessary, handle several customers at once, resolve customer complaints, and always ensure customer satisfaction.

Teamwork to help fellow Associates when needed.

Achieve personal sales goals.

Was in the top 98% for Sales in the State of AZ for Specialty

Promote Home Services to Customers for Install needs with generated leads

Received Numerous Awards for metrics in Specialty Sales

Certified in Appliances and Millworks

Marina del Rey, CA Dec. 2009 – Oct. 2015

Project Specialist– At-Home Service Specialist

Serve as a marketing agent and product ambassador to residential and light commercial clients.

Offer assistance on various products and services within Home Services Department.

Collaborate with vendors and schedule appointments for a no cost assessment of clients’ current project.

Answer questions and analyze appropriate products for intended projects; further provide additional details about improvements available, to up sell various products and services.

Work independently in a highly competitive environment, take initiative, and implement very strong communication skills to serve a highly diverse clientele.

Responsible for monitoring performance to ensure compliance with Product Knowledge Certification.

Attend vendor meetings and events to professionally represent The Home Depot.

Coordinate and monitor store events focused on educating and training Associates with regard to interaction with customers on The Home Depot Home Services and products, and ensure weekly goals are met using Leads and Measures.

Actively participate in on-line classes to learn about new products and marketing campaigns.

Received Platinum Awards and achieved Executive Homer Award for outstanding customer service.

CBS Paramount Domestic Television – Hollywood, CA May 2006 – Oct. 2007

Executive Assistant to VP and Director of Business & Legal Affairs

Ensured assigned executives were supported within a multitude of administrative tasks, projects, and scheduling requirements, both within long-term objectives and daily obligations.

Managed requisition and distribution of all contractual advances and expenses including: Business travel, Blackberry/cell phone use, bar membership renewals, etc. and order office supplies.

Prepared check requisitions, liaised with drafting attorneys and accounting to obtain required back-up documentation.

Circulated and tracked time-sensitive legal documents and reports.

Maintained phone coverage for entire department on a rotating basis.

Collaborated with vendors to order internal supplies, ensured optimal pricing and timely delivery.

Perused contracts and assorted legal documents, revised and edited based on prior attorney review.

Prepared legal documents, forwarding to appropriate parties for signature.

Composed complex legal correspondence and transcribed dictation, forwarding executed paperwork and deal memos to executives for final review.

Scheduled business meetings and conferences; kept track of various calendars to avoid duplicate bookings.

Identified administrative areas requiring improvement and implemented procedural changes for heightened efficiency.

Alco Cad-Nickel Plating Corporation – Los Angeles, CA Oct. 2005 – April 2006

Assistant to Vice President

Assisted Vice President with all daily operations, administrative requirements, and special projects.

Processed monetary deposits and collected payments outstanding 30 days and longer.

Identified compliance requirements and gathered data for submissions to City, County, and State agencies; ensured proper form completion and fee allocation.

Processed AMEX charge card payments; verified accuracy and validity prior to payment submission.

Coordinated all facility and office equipment repairs with appropriate vendors.

Screened and directed calls; took accurate messages.

Maintained a complex and flawless filing system and executive calendar.

Metro-Goldwyn-Mayer Studios Inc. – Los Angeles, CA Dec. 1999 – Aug. 2005

Executive Assistant to Executive Vice President of Corporate & Governmental Affairs

Provided executive administrative support and coordinated extensive travel arrangements.

Managed EVP’s complex calendar; resolved scheduling conflicts and cancellations; consistently kept VP abreast of changes and developments.

Collaborated with external attorneys and with Motion Picture Association of America (MPAA) in Washington, DC, and in Los Angeles on legislative initiatives, and ensured timely submissions of State and Federal filings.

Relayed information and fulfilled requests by the Office of the President (POTUS), members of Congress, The Senate and State legislators.

Accurately processed and allocated payments for Political Action Committee and California State Political Fund.

Collected data, organized information, and prepared comprehensive board minutes.

University of California, Los Angeles (UCLA) – Los Angeles, CA 1980 – 1999

Anderson School of Management (1995 – 1999)

Corporate Development Administrator for Executive Education Programs

UCLA Alumni and Development (1980 – 1995)

Public Affairs Specialist

PROFESSIONAL AFFILIATIONS

UCLA Alumni Association – Los Angeles, CA

Life Member

REFERENCES/RECOMMENDATIONS

Outstanding references available upon request.

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