Customer Service Security Officer
Resume:
MANUEL E. GARCIA
Mentor, Ohio 44060
**********@*****.***
Qualification Highlights:
Strong communication and negotiation skills Efficient and organized surveillance professional with over 24 years in security and safety compliance. Extensive security officer training.
Detail oriented and works with a high degree of accuracy Ability to multitask Impeccable customer service skills. Result-oriented with an extensive experience in security work.
Detail oriented with excellent written and verbal communication skills. Extremely dependable and conscientious with great work ethics; Recognized for working well under pressure and accustomed to working in a high volume, fast-paced environment.
Security Supervisor equipped with an excellent memory and awareness of surrounding people, events and facilities.
Exercises sound judgment during crisis and emergency situations and who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions.
Skills:
Investigative skills, CCTV surveillance, Interior and exterior patrol, Background checks, Screening wands, Shift work experience, First Aid and CPR Certified, Report writing, Crime prevention methods, Observant, Criminal records searches, High level of integrity, Court testimony, Retail theft investigations, Certified Security Supervisor, Skilled in conflict resolution, X-Ray Hi-Scan training, CPR and Child CPR Training, Microsoft Office, Windows 7, Natural leader, Report analysis, Staffing and scheduling, Regulatory compliance, Interviews and interrogations, C-Cure and S2 knowledge, Easy Lobby, AED certified and Operational effectiveness.
Accomplishments:
Promoted after 8 months of employment based on exemplary performance.
Achieved perfect attendance for 4 consecutive years
Upgraded company surveillance system to more than 50 security cameras.
Promoted after 8 months of employment based on exemplary performance.
Achieved perfect attendance for 4 consecutive years
Upgraded company surveillance system to more than 50 security cameras.
Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
Process Improvement
Created new departmental procedures manual.
Assessed organizational training needs.
Protective Services
Applied safety procedures and policies as outlined in Department Safety Manual.
Advised clients such as Google, Oracle, Comcast, Time Warner, Echo star, Hewlett-Packard, Denver Newspaper Agency, Shamrock Foods and Fed-Ex on Safety and Security programs.
Director of Security
Edifice Protection Group - Cleveland, OH
May 2023 to Present
Coordinating security operations with local law enforcement agencies as well as private security companies
Providing security training to employees on topics such as recognizing security risks and how to respond to emergencies
Conducting background checks and issuing security clearances for new employees
Performing risk assessments to determine potential security risks in a specific location or scenario
Maintaining physical security by monitoring building access controls, surveillance systems, and other security measures
Monitoring security equipment such as alarms, cameras, and locks to ensure proper functioning
Planning security measures for special events such as concerts or conventions
Conducting security screenings at entrances to buildings to check for weapons or other items that are not permitted
Customer Service Representative
HS Financial, Cleveland, Ohio
September 2022-Present
Taking incoming calls for Public Service Loan Forgiveness. Answering questions about application status, updates on balances, helping with loan applications, making sure client accounts are current. Outbound calls to help graduate new applications into new programs.
Taking inbound calls, responding to emails and chats. Work with student loan borrowers, Department of Education Ombudsman, Office of Inspector General, Colleges, Servicers, and Collection Agencies. Independently solve customer issues escalating to supervisor any situation outside the employees control. Establish professional relationships with internal/external customers. Provide customer service that exceeds customer expectations. Treat all internal/external customers and team members with dignity and respect. Attention to detail.
In Home Caregiver
Worked for my self - Ontario, CA
January 2019 to Present
Due to my parents growing illnesses. I resigned at Black Tie Transportation to care of my mother until she passed on September 09, 2020 and my father who passed July 28, 2021. With the onset of Covid. I could not work. Now that it is over. I am looking for gainful employment.
Driver/Bodyguard
Black Tie Transportation - Pleasanton, CA
June 2017 to January 2019
Escort Executives and travelers from one place to another. Ensuring safe passage for all Clients. Our Clients include but not limited to Chevron, Top Con, Livermore Lab, Celebrity figures, Google, Yahoo, Oracle, Facebook, Tesla and Sales Force. From Sporting events and concerts to corporate meetings all around the San Francisco Bay Area and all surrounding areas.
Safeway
Closing Manager
Alamo, Ca
01/2017- 01/2018
Closing Store procedures, out of stocks being in control, drive sales everyday, money handling, working every department knowing what needs to be done. Address customer inquiries and resolve complaints.
Stock and re stock inventory when shipments are received. Re organized the sales floor to meet company demands. Direct and supervise employees engaged in sales, inventory taking and review cash receipts. Complete a series of training sessions to advance.
Blush Entertainment
Driver/Bodyguard
Ontario, Ca
3/2013- 5/2014
Strong ability to spot potential danger before it happens.
Great negotiating/people skills
Excellent ability to handle emergencies and make good decisions under pressure.
General knowledge of firearms and safety devices and equipment
General understanding of psychology
Performed escort service for clients such as celebrities, politicians and other important individuals.
Protected clients from suspicious acts from others.
Protected clients from death threats.
Performed duties of personal assistant for the clients.
Maintained good relationship and loyalty with the client.
Plan client's arrivals and departures throughout the day to minimize risks. Search homes, offices, vehicles, buildings, and other venues for bombs or other threats. Make logistical arrangements for trips outside the home or office.
Allied Barton
Site Supervisor
Denver, Co
3/2008-01/2013
Installed, maintained and repaired security systems and programmable logic controls. Implemented video surveillance, motion detection, and closed-circuit television systems to aid in monitoring the premises.
Designed security policies, alarm response protocols and access card guidelines. Recommended improvements in security systems and procedures.
Developed and updated security procedures, security system drawings and related documentation.
Monitored the entire facility using CCTV while simultaneously performing dispatch duties.Reduced general liability claims by 21% through safety audits and training.
Hired, trained and managed a staff of 25 associates.
Conducted site reviews and security audits and made recommendations to management based on findings.
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Counseled management on how to cut spending without compromising the safety and security of the company's assets.
Developed and implemented training procedures for all newly hired personnel.
Analyzed data for regional and local store managers to identify organized retail theft movements in New York and Colorado
Managed more than 150 security officers for educational institutions, public facilities and private businesses.
Managed staff schedules for all shifts and events to minimize overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
Guardsmark:
Denver, Co
1/2007- 4/2008
Monitored different accounts throughout the Denver Metro City Area.
Supervised a team of security officers.
Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences,.
fire watch and access control as well as hazardous material safety procedures.
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
U.S. Security Associates
12/2005-7/2006
Denver, Co
Monitored cameras on global accounts.
such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences, monitored fire watch and access control as well as safety procedures.
Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premise.
Securitas Security:
Denver,Co
5/2005 - 12/2005
Patrolled and monitored different accounts through out the Denver metro city area.
Supervised and monitored a team of 20 security officers.
Managed and submitted reports, as well as monitored fire watch and access control as well as Hazardous Material safety procedures.
Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
Reported all incidents, accidents and medical emergencies to law enforcement.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Answered alarms and investigated disturbances.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
C&D Security:
5/2004 - 5/2005
Denver,Co
Patrolled and covered security posts in and about the metro area.
Monitored on all personnel, insuring all policies are followed.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Investigated calls and complaints involving fire, theft, accident and hazard reports.
Checked passes and credentials of persons seeking to enter the property.
Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
King Soopers Security:
5/2003 - 5/2004
Denver,Co
Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises (loss prevention).
Continuously monitored security cameras and fire, building and alarm systems.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
SAMS Club Lone Tree, Colorado
10/2001 - 5/2003
Protective Services Team Lead
Provide Security to stores in the metro areas. Installed, troubleshot and maintained Close circuit cameras for Sam’s Club in New York and Colorado. Loss Prevention Lead officer.
EDUCATION: 1/1996 Protective Services/GSA training US-Colorado-Denver
Certification
Completed Security training including CCTV Installation, X-ray machine, magnetometer, search and seizure, arrest and riot controls, self-defense, First Aid/CPR/AED Certified, access control identification, report writing, basic and advanced law. Recertified 2010 US Security School California.
Glen A. Wilson High School, Hacienda Heights California
Master Security Officer Training Level 5, Fire Safety Training.
AFFILIATIONS: 12/1996 – 01/2000 U.S. Marshals/Marshal Tina Rowe U.S. Marshal Task Force
COMPUTER SKILLS:
Proficient in Microsoft Word, Excel and Basic PowerPoint
Management training with included payroll and scheduling. Firearms training, NRA training. First aid/CPR/AED Certified. Baton/ASP Training, Line scan/Magnetometer Training
Close circuit television training, installation and monitoring
ADDITIONAL
INFORMATION: U.S. Navy veteran, CPR/First Aid/AED Certified. U.S. Marshal Award, for Excellence. OC Certified, NRA certified, Line scan (X-ray scanner) Certified, Magnetometer Certified,PR24 Certified and Weapons Certified. Top secret clearance for DEA during Oklahoma City Bombing Trial
Part Time Work (Part Time)
Dish Network – Customer Service Rep - 2008 Englewood, CO
•Handled incoming calls or inquiries from existing customers
•Assisted customers effectively by solving customer disputes
•Provided customer additional information or explains services
•Discussed products offered and ensures customer satisfaction
•Tactfully handled confrontational or stressful interactions
•Completed supporting paperwork and data entry as required
•Accurately captured customer information
•Created and maintained service reports
Digi-Com (Third party vendor for Comcast) – Installer – 2007 Englewood, CO
Install, move, and modify telecommunications and related equipment, according to job order specifications, standards, and procedures.
Diagnose equipment malfunctions.
Repair voice and data equipment
Maintain and report accurate records of hours and materials used.
Report and monitor service order changes
Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and specifications.
Perform additional functions incidental to technician activities. Install electrical and mechanical control mechanisms.
Install structured wiring and/or audio visual and video data voice equipment.
Install central vacuum systems, surround sound, audio and video equipment, structured wiring, fire and intrusion alarm systems and intercom.
REFERENCES:
Reference Name: Michael Beadle
Reference Company: MMS Maintenance
Reference Title: Owner
Phone: 720-***-****
Reference Name: Alex Barbera
Reference Company: Dish Network
Reference Title: IT- Manager
Phone 303-***-****
Reference Name: Michael Allwine
Reference Company: Deco Security
Reference Title: Security Specialist
Email: ********@**********.***
Phone: 303-***-****
Reference Name: Terry Wilson
Reference Company: Echostar
Reference Title: Manager
Phone: 303-***-****
Reference Name: Jennifer Amsberry
Reference Company: Jackson National Life
Reference Title: Human Resources Manager
Phone:303-***-****
Contact this candidate