Brand Mnager, Marketing Specilaist

Imani Davis

******.**@*****.*** 470-***-**** Macon, GA https://www.linkedin.com/in/imani-davis SUMMARY Dynamic and detail-oriented professional with expertise in customer service, data entry, and insurance verification across diverse industries, including fashion, banking, and healthcare. Proven ability to enhance client satisfaction through exceptional communication and problem-solving skills. Adept at managing multiple tasks in fast-paced environments, with a strong commitment to accuracy and compliance.

WORK EXPERIENCE Kendra Scott-Dillard’s Macon, GA

Brand Experience Manager Sep 2023 - Present

• Regularly exceed monthly sales objectives, demonstrating an exceptional record of surpassing performance benchmarks and driving significant revenue enhancement.

• Spearhead the coordination and execution of exclusive events and manage temporary retail locations, substantially elevating brand presence and fostering engagement with target demographics.

• Oversee a $55,000 merchandise portfolio, ensuring impeccable inventory accuracy with no instances of loss or damage, while implementing robust asset management protocols.

• Cultivate and mentor a team of nine associates in the Buddy Ambassador initiative, refining personalized shopping experiences and nurturing enduring client relationships that bolster customer loyalty. PNC Financial Remote

Business Financial Services Specialist Mar 2022 - Aug 2023

• Evaluated credit card transaction analytics to produce comprehensive reports, strategically guiding investment methodologies that maximized credit thresholds and enhanced financial opportunities for clients.

• Conducted meticulous investigations into suspicious activities on client accounts, promptly rectifying debit card discrepancies and implementing preventive measures to ensure rapid resolutions and sustain client trust and satisfaction.

• Collaborated with interdisciplinary teams to refine banking processes, enhancing service efficiency and significantly improving the overall client experience through streamlined operations and proactive communication.

• Provided expert advisory on a diverse range of financial instruments and services, empowering clients to make informed financial decisions and fostering enduring banking partnerships that contributed to substantial organizational growth. Nadia Durham Atlanta, GA

Personal Assistant Sep 2022 - Dec 2022

• Administered client calendars with precision, facilitating effective scheduling and organized management of calls and appointments to enhance client interactions.

• Crafted and launched innovative marketing initiatives on social media platforms, successfully promoting boutique products and engaging prospective customers to generate brand interest.

• Provided bespoke service through personalized house call pick-ups for high-end clients, greatly enhancing the overall client experience and fostering long-term loyalty.

Macy’s/Bloomingdale’s Atlanta, GA

Customer Experience Representative Sep 2021 - Mar 2022

• Managed the in-store pickup process for online orders, ensuring a seamless and efficient experience for customers by coordinating with multiple departments and providing personalized assistance throughout the pickup journey.

• Tracked and monitored product flow from origin to final delivery, utilizing inventory management systems to proactively identify potential delays and implementing effective solutions to maintain timely order fulfillment.

• Provided exceptional customer service by addressing inquiries regarding order statuses and delivery timelines, delivering prompt and accurate information to enhance customer satisfaction and build trust.

• Collaborated with cross-functional teams to optimize operational processes related to order handling and fulfillment, contributing to a 15% increase in efficiency and significantly improving the overall customer experience. State Farm Insurance Remote

Customer Service and Retention Specialist Sep 2020 - Apr 2021

• Oversaw billing inquiries and resolutions during the COVID-19 crisis, providing compassionate assistance to 95 clients in accessing relief programs tailored to their financial situations.

• Guided customers through the enrollment process for hardship initiatives, ensuring they received critical support to sustain their insurance coverage during challenging periods.

• Crafted and executed clear communication strategies to educate clients on available options and resources related to insurance claims, enhancing their understanding and engagement with company offerings. Geico Insurance Macon, GA

Roadside Assistance and Billing Coordinator Jun 2017 - Feb 2019

• Supervised a team of 10 in delivering exceptional roadside assistance and billing services, achieving a consistent 10/10 customer satisfaction rating through effective leadership and training.

• Managed high call volumes efficiently, addressing a wide range of inquiries related to billing, service cancellations, and issues concerning disabled vehicles to ensure prompt resolution and customer satisfaction.

• Collaborated with various departments to streamline processes related to roadside assistance, enhancing response times and overall service quality for clients experiencing vehicle difficulties.

• Implemented feedback mechanisms to identify recurring issues and develop proactive solutions, contributing to a significant reduction in service cancellations and improved customer retention. EDUCATION The Art Institute of Atlanta

Bachelor of Arts Marketing Management

Atlanta, GA

Dec 2022

SKILLS Customer Service Excellence • Strong Communication Skills • Attention to Detail • Problem-Solving Abilities • Time Management

• Data Entry Accuracy • Financial Analysis • Knowledge of Fashion Trends • Insurance Verification • Medical Terminology • Conflict Resolution • Empathy and Active Listening • Multi-Channel Support • Team Collaboration • Process Improvement • Technical Proficiency (e.g., CRM software) • Appointment Scheduling • Inventory Management • Compliance and Regulatory Knowledge • Customer Relationship Management • Analytical Thinking • Adaptability and Flexibility • Sales and Upselling Techniques • Project Management • Relationship Building

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