Customer Service Agent

Elizabeth Shaw

902-***-**** ************@*******.*** Port Hope, ON

HIGHLIGHT OF QUALIFICATIONS

• Reliable and dedicated team player with a proven ability to learn quickly and adapt to new environments

• Extensive customer service experience with a focus on quality control and client satisfaction across multiple industries

• Strong multitasking abilities, skilled at prioritizing tasks while maintaining close attention to detail in fast-paced settings

• Positive and proactive approach to taking on additional responsibilities to support team goals and enhance operational efficiency

• Experienced in administrative support tasks, including scheduling, document handling, and payment processing, ensuring smooth client interactions

• Knowledgeable in safety and compliance standards

• Skilled in stock management and supply ordering

• Financial management experience with cash handling, float management, and bank deposits

• Proven leadership abilities as Assistant Manager, overseeing team operations, conducting audits, and maintaining high standards of customer service

• Certification in Accounting, enhancing proficiency in financial processes and supporting roles requiring precise transactional management

WORK EXPERIENCE

Customer Service Agent 2023- 2024

H&R Block, Montague, PE

Cabin Service Agent 2021- 2022

Menzie Aviation (Pearson Int’l Airport), Mississauga Kitchen Aid / Prep Cook 2019- 2020

Sodexo Canada (Blackberry Headquarters), Waterloo

Assistant Manager / Baker 1995- 2018

Tim Hortons, Port Hope

EDUCATION

Accounting Certificate

ICS Canada

Travel Agent Essentials

ACTA (Association of Canadian Travel Agencies)

Ontario Secondary School Diploma (OSSD)

Port Hope High School

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