Human Resources Customer Service
Resume:
Brandi E. Hines
**** ********* **** ************, ******* 46241
**********@*****.*** 317-***-****
November 2024 Page 1
Sensitivity: Confidential
TARGET POSITION: Human Resources
KEY SKILLS:
PROFICIENT IN MICROSOFT WORD AND
EXCEL
WORKING KNOWLEDGE OF POWER POINT
WORKING KNOWLEDGE OF INTERNET
SEARCH ENG
DETAILED ORIENTED
ABILITY TO BUILD WORKING
RELATIONSHIPS
PIV CARD CREDENTIALS
WORK EXPERIENCE
STATE OF INDIANA -DEPARTMENT OF WORKFORCE DEVELOPMENT 09/2024-PRESENT
ADJUCATOR/ CLAIMS INVESTIGATOR
o COORDINATE WITH CLAIMANTS AND EMPLOYERS
o EXPLAIN LAWS AND PROCEDURES INCLUDING BENEFIT RIGHT o INVESTIGATE ELIGIBILITY ISSUES IN DEPTH
o RECEIVE, INVESTIGATE AND REPLY TO ALL CORRESPONDENCE o ASSIST BOTH CLAIMANTS AND EMPLOYERS IN FILING APPEALS FORMS FOR PROTESTED CLAIMS o OTHER DUTIES AND RESPONSIBILITIES MAY CHANGE OR BE ASSIGNED AT ANY TIME o MAKE DETERMINATIONS (MONETARY)
o NAVIGATE MANY COMPUTER SYSTEMS AT ONCE
o ISSUE PAYMENT FOR BENEFITS
o WAGE REPORTING
o CORRECT SYSTEM ERRORS
JP MORGAN / CHASE 06/2024-7/2024
9246 US-36
AVON, INDIANA 46124
ASSOCIATE BANKER
o LEARNED NEW SOFTWARE
o RAN ALL TRANSACTIONS/ TRANSACTION LINE
o DEPOSITS
o WITHDRAWALS
o PAYMENTS
o ACCOUNT MAINTENANCE
o BUILDING RELATIONSHIPS AND INTRODUCING CHASE PRODUCTS Brandi E. Hines
6721 Greendale Lane Indianapolis, Indiana 317-***-**** **********@*****.***
November 2024 Page 2
Sensitivity: Confidential
o ENGAGING WITH CUSTOMERS
o STRONG CUSTOMER SERVICE
o STRONG COMMUNICATION SKILLS
o PROFICIENCY IN COMPUTER SYSTEMS AND DIGITAL BANKING PLATFORMS o CASH HANDLING EXPERIENCE & MONEY COUNTER IF APPLICABLE GEICO INSURANCE COMPANY 04/2022-PRESENT
101 W 103RD STREET
INDIANAPOLIS, INDIANA 46290
POSITION TITLE: CLAIMS ADJUSTER
o OUTBOUND AND INBOUND CALLS
o ISSUING PAYMENTS AND INQUIRY CALLS
o MAKING CLAIMS AND ESCALATING CLAIMS
o SETTING UP RENTAL AND REPAIR INSPECTIONS
o SETTING LIABILITY
o ADVISING COVERAGES
o RESOLVING COVERAGE CONDITIONS
o ORDERING POLICE REPORTS
o REVIEWING DEMANDS AND MEDICAL DOCS
o PROMOTED TO ICS AND INVESTIGATING LIABILITY IN DEPTH COMPANY NAME: U.S. CUSTOMS AND BORDER PROTECTION/DHS 09/2019 - PRESENT 6650 TELECOM DRIVE, SUITE #100
INDIANAPOLIS, INDIANA 46278
POSITION TITLE: PERSONNEL ASSISTANT II/HR ASSIST/RECORDS MANAGEMENT o PROVIDING CLERICAL, AND ADMINISTRATIVE SUPPORT IN THE HR STAFFING ENVIRONMENT
o GREETING VISITORS/SIGNING BADGES IN AND OUT
o MAIL SIGN-IN ( 4 TO 5 TIMES DAILY), FILE MAIL SIGN-IN SHEETS o OPEN ALL MAIL AND GIVE TO EMPLOYEE
o ASSIST INVESTIGATORS AS NEEDED
o LAW ENFORCEMENT SAFETY ACT - LEOSA
o UPLOAD DOCUMENTS/ASSIST WITH PASSWORD RESET IN EOPF o CREATE PAY PERIOD REPORT/NEW HIRE REPORT (PP REPORT) o COMPLETE MEDICAL REQUESTS FOR EMPLOYEES
o COMPLETE GIGLO/HENTHORN REQUESTS
o FIND AND UPLOAD DOCUMENTS FOR AUDITS
COMPANY NAME: EDM/VETERAN AFFAIRS 02/2018 –
09/2019 4200 INDUSTRIAL BLVD
INDIANAPOLIS, INDIANA 46254
Brandi E. Hines
6721 Greendale Lane Indianapolis, Indiana 46241
**********@*****.*** 317-***-****
November 2024 Page 3
Sensitivity: Confidential
POSITION TITLE: RECORDS PROCESSOR
o VALIDATE VETERAN’S RECORDS ARE IN REQUIRED ORDER o MANUALLY PROCESS AND ENTER VETERAN’S FILES INTO THE VBMS SYSTEM o UTILIZE THE PIV CARD TO ENTER THE VBMS SYSTEM
COMPANY NAME: MARION COUNTY SHERIFF DEPARTMENT 01/2016 – 10/2018 40 S. ALABAMA ST.
INDIANAPOLIS, IN 46204
POSITION TITLE: CIVILIAN FLOOR MANAGER
o ENSURE ALL INMATE WORKERS ARE TRAINED AND SUBMIT PROPER PAPERWORK o CLEAN CONTROL CENTERS AND ELEVATORS
o REPORT MAINTENANCE ISSUES FOUND
o COLLECTS AND DISPOSES OF BIO-HAZARD WASTE
COMPANY NAME: FINISH LINE, INC 07/2015 – 01/2016
3308 N MITTHOEFFER RD.
INDIANAPOLIS, IN 46235
POSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE
o ASSIST CUSTOMERS PLACING ORDERS AND TROUBLESHOOT ANY ISSUES ENCOUNTERED
o PROCESS AND TRACK CUSTOMERS’ ORDER STATUS VIA UPS WEBSITE COMPANY NAME: CVS DISTRIBUTION CENTER 08/2012 - 10/2014 2800 EMPIRE DRIVE
INDIANAPOLIS, IN 46219
POSITION TITLE: ORDER PICKER
TRACKED ASSIGNMENT ORDERS ON COMPUTER
ORGANIZED PRODUCTS AND TOTES
KEEP PRODUCTION RATE 95% OR BETTER
100% QUALITY ERROR PROOF TOTES AND REPORT SHORTAGES OTHER WORK EXPERIENCES
COMPANY NAME: KOHL’S (SEASONAL HELP) 11/2017 - 01/2018 5825 SUNNYSIDE RD. 10/2019 - 01/2020
INDIANAPOLIS, INDIANA
POSITION TITLE: CASHIER/CUSTOMER SERVICE/RETAIL ASSOC. EDUCATION:
NORTHWEST HIGH SCHOOL
GRADUATED 2010
REFERENCES:
WILL BE SUPPLIED UPON REQUEST
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