Support Assistant Legal
Resume:
MS. Stacey Evon Avinger-Brown
Royse City, Texas 75189 United States
Mobile: 817-***-****
Email: **********@*****.***
Work Experience:
Legal Assistant
Social Security Administration (This is a federal job)
400 NE Multnomah St
Portland, OR
10/2020 - Present
Hours per week: 40
Series: 0001 Special-10 Point Veteran
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 7
Duties, Accomplishments and Related Skills:
Provide legal and technical support to Administrative Law Judges and other technical and professional positions to process entitlement cases at the administrative appeals levels.
Supervisor: Rebecca Sanchez 866-***-****)
Okay to contact this Supervisor: Contact me first
Advanced Medical Support Assistant
Department of Veterans Affairs (This is a federal job)
3710 US Veterans Hospital Road
Portland, OR
5/2020 - 10/2020
Salary: $47,074.00 USD Per Day
Hours per week: 40
Series: 0670 Health System Administration
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 6
Duties, Accomplishments and Related Skills:
Ensure employees are paid correctly and on time. Identify and correct delinquent or erroneous personnel actions or timekeeping errors. Track rejected pay actions requiring re-processing to ensure they are processed timely. Review and audit time and attendance actions in a personnel database system. Interpret employee inquiries in order to resolve discrepancies and complex problems based on an extensive knowledge of civilian pay rules, regulations, laws, procedures, or operations. Explain pay related processes, procedures and benefits and application of civilian pay statutes, provisions, operations, and guidelines. Provide timekeeper training through one-on-one training sessions and group briefings. Respond to customer inquiries via email. Research and coordinate with a national finance center, HR personnel, or other sources to solve complex pay problems and provide information.The Medical Support Assistant (MSA) is responsible for greeting patients and family members, notify team of patients arrival, verifying and updating demographics and insurance information; integrates software into day-to-day operations to identify veterans who require insurance updates and accounts for exceptions at the end of the day; negotiating appointments based on patient's desired date prior to patient's departure (check-out), including interpreting, verifying and reconciling provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines and applicable business rules; basic knowledge of co-pay charges related to primary care, specialty care and medications. Assignments at this level include, but are not limited to: scheduling, taking every opportunity to cancel prior to date and time of appointment, re-scheduling patient's appointments; consult scheduling and reconciliation; entering no-show information and appropriately documenting efforts, as needed, in Computerized Patient Record System (CPRS); monitoring and removing patients from the electronic wait list based on clinic availability and chronological order; process transfer list based on clinical guidance; preparing for clinic visits and end of day reconciliation; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter reconciliation is completed in order to obtain appropriate workload credit; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; responding to incoming telephone inquiries and providing adequate follow-up; ensuring confirmation calls are completed, appropriate use of recall software and reconciliation.
Advanced Medical Support Assistant
Department of Veteran Affairs (This is a federal job)
3141 Centennial Blvd
Colorado Springs, CO
9/2018 - 5/2020
Hours per week: 0
Series: 0679 Medical Support Assistance
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 6
Duties, Accomplishments and Related Skills:
Ensure employees are paid correctly and on time. Identify and correct delinquent or erroneous personnel actions or timekeeping errors. Track rejected pay actions requiring re-processing to ensure they are processed timely. Review and audit time and attendance actions in a personnel database system. Interpret employee inquiries in order to resolve discrepancies and complex problems based on an extensive knowledge of civilian pay rules, regulations, laws, procedures, or operations. Explain pay related processes, procedures and benefits and application of civilian pay statutes, provisions, operations, and guidelines. Provide timekeeper training through one-on-one training sessions and group briefings. Respond to customer inquiries via email. Research and coordinate with a national finance center, HR personnel, or other sources to solve complex pay problems and provide information.The Medical Support Assistant (MSA) is responsible for greeting patients and family members, notify team of patients arrival, verifying and updating demographics and insurance information; integrates software into day-to-day operations to identify veterans who require insurance updates and accounts for exceptions at the end of the day; negotiating appointments based on patient's desired date prior to patient's departure (check-out), including interpreting, verifying and reconciling provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines and applicable business rules; basic knowledge of co-pay charges related to primary care, specialty care and medications. Assignments at this level include, but are not limited to: scheduling, taking every opportunity to cancel prior to date and time of appointment, re-scheduling patient's appointments; consult scheduling and reconciliation; entering no-show information and appropriately documenting efforts, as needed, in Computerized Patient Record System (CPRS); monitoring and removing patients from the electronic wait list based on clinic availability and chronological order; process transfer list based on clinical guidance; preparing for clinic visits and end of day reconciliation; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter reconciliation is completed in order to obtain appropriate workload credit; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; responding to incoming telephone inquiries and providing adequate follow-up; ensuring confirmation calls are completed, appropriate use of recall software and reconciliation.
Supervisor: Yolanda Mills 719-***-****)
Okay to contact this Supervisor: Yes
Contact Representative
Dept of Veterans Affairs
3773 Cherry Creek North Drive
Denver, CO
11/2017 - 9/2018
Salary: $1750.00 USD Bi-weekly
Hours per week: 40
Duties, Accomplishments and Related Skills:
Supports telephonic, written correspondence, live CHAT, and/or electronic contacts as the CSC's mission dictates;
Obtains In-depth knowledge of programs, laws, regulations, and policies, include communicating knowledge to an extremely diverse customer base;
Develops, examines, adjusts, reconsiders, recommends settlement of various types of claims, receives and processes requests for authorization of healthcare services, supplies and benefits;
Furnishes routine information concerning rights and benefits with regard to assigned health benefit programs administered by the OCCPC under laws administered by the Department of Veterans Affairs;
Informs Supervisor of circumstances which would preclude meeting due dates;
Assists in the testing of new programs, enhancements to existing processes and new initiatives impacting customer service, such as EDI, telephone systems, etc.;
Works directly with Veterans, beneficiaries, providers and collection agencies in an effort to mitigate or resolve situations in which the Veteran or beneficiary has been placed in an adverse credit situation due to non-payment and/or untimeliness of payment of medical claims;
Utilizes a variety of readily available guidelines.
Supervisor: John Lucas (303-***-****)
Okay to contact this Supervisor: Yes
Advanced Medical Support Assistant
Dept of Veterans Affairs (This is a federal job)
4500 S Lancaster Rd
Dallas, TX
3/2016 - 11/2017
Salary: $41,945.00 USD Per Year
Hours per week: 40
Series: 0679 Medical Support Assistance
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 6
Duties, Accomplishments and Related Skills:
Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Plan and organizes work with general assistance from the imaging Manager as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments.
Schedule, canceling, re-scheduling patient's appointment or consults, entering no-show information.
Preparing for patient appointments. Ensure encounter forms are completed in order to obtain appropriate workload credit. Perform data collection, entry and retrieval for evaluation and validation and to prepare reports.
Communicate with medical center staff using sound interpersonal skills. Other duties, as assigned.
Supervisor: Dacia Weber 817-***-**** )
Okay to contact this Supervisor: Yes
Advanced Medical Support Assistant
Department of Veterans Affairs (This is a federal job)
1005 N Eastman Road
Longview, TX
7/2013 - 3/2016
Salary: $39,171.00 USD Per Year
Hours per week: 40
Series: 0326 Office Automation Clerical And Assistance
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).
Grade: 06
Duties, Accomplishments and Related Skills:
The Medical Support Assistant (MSA) is responsible for greeting patients and family members, notify team of patients arrival, verifying and updating demographics and insurance information; integrates software into day-to-day operations to identify veterans who require insurance updates and accounts for exceptions at the end of the day; negotiating appointments based on patient's desired date prior to patient's departure (check-out), including interpreting, verifying and reconciling provider orders in accordance with Veterans Health Administration (VHA) national scheduling guidelines and applicable business rules; basic knowledge of co-pay charges related to primary care, specialty care and medications. Assignments at this level include, but are not limited to: scheduling, taking every opportunity to cancel prior to date and time of appointment, re-scheduling patient's appointments; consult scheduling and reconciliation; entering no-show information and appropriately documenting efforts, as needed, in Computerized Patient Record System (CPRS); monitoring and removing patients from the electronic wait list based on clinic availability and chronological order; process transfer list based on clinical guidance; preparing for clinic visits and end of day reconciliation; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter reconciliation is completed in order to obtain appropriate workload credit; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; responding to incoming telephone inquiries and providing adequate follow-up; ensuring confirmation calls are completed, appropriate use of recall software and reconciliation.
Supervisor: Tajuana White 903-***-****)
Okay to contact this Supervisor: Yes
Patient Service Technician
Clinical Pathology Laboratories
3910 Brookside Dr
suite 200
Tyler, TX
11/2012 - 6/2013
Salary: $20,000.00 USD Per Year
Hours per week: 24
Duties, Accomplishments and Related Skills:
Utilized personal and professional skills to promote customer relations. Communicated with laboratory staff and its customers to ensure quality patient care. Maintained and supported a service oriented relationship with customers. Respected and maintained the confidentiality of information relative to customers. Utilized resources and professional knowledge to answer inquires for test information and basic customer related issues. Maintained a positive work environment. Utilized resources for proper collection and processing of requested test. Utilized resources to ensure laboratory tests were accurately ordered and accessioned. Followed laboratory procedures and policies for specimen collection and handling. Correctly identified patients using two forms of identification and properly labeled specimen. Correctly identified proper priority for collection process. Correctly identified and utilized proper tubes, containers, transport media and storage temperature for each test type. Followed all CPL compliance policies and HIPAA quidelines. Utilized and followed all safety, infection control, and OSHA Blood Borne Pathogen guidelines. Participated in company quality assurance programs. Operated equipment to maximize efficiency and minimize downtown. Utilized appropriate supplies with minimal waste.
Supervisor: Calvin Wilcots 903-***-****)
Okay to contact this Supervisor: Yes
Medical Technician
Department of the Army (This is a federal job)
401 Carpenter Road
Ft Myer
Fort Myer, VA
10/2010 - 10/2012
Salary: $41,780.00 USD Per Year
Hours per week: 40
Series: 0645 Medical Technician
Pay Plan: CS - Communications Analysts
Grade: 06
Duties, Accomplishments and Related Skills:
Utilized technical skills to perform accurate phlebotomy on adults, children and infants to include newborns. Followed laboratory procedures and policies for specimen collection and handling. Correctly identified proper priority for collection process. Utilized resources for proper collection and processing of requested tests. Utilized personal and professional skills to communicate with laboratory staff and its customers to ensure quality patient care. Correctly identified and utilized proper tubes, containers, transport media and storage temp for each test type. Greet and screen patients at the laboratory reception desk, securing sufficient information to determine need, eligibility for care and priority for testing. Log pertinent information into the hospital Composite Health Care System. Schedules appointments as needed. Ensure that specimen are processed according to the requirements of the particular reference laboratory at which the test will be performed. Demonstrated efficiency by timely performing procedures and determining priority that resulted in shorter wait times for customers. Utilized appropriate supplies with minimal waste. Operated equipment such as centrifuges to maximize efficiency and minimize downtime.
Supervisor: Carl Mara 704-***-****)
Okay to contact this Supervisor: Yes
Patient Service Technician Specialist
LabCorp
8040 Villa Park Drive
Henrico, VA
6/2009 - 10/2010
Salary: $14.50 USD Per Hour
Hours per week: 45
Duties, Accomplishments and Related Skills:
Utilized technical skills to perform accurate venipuncture, capillary blood collection, urine drug collections, paternity screening, and breath/saliva alcohol testing from patients of all age groups. Experience with pediatric blood collections and difficult draws(patients in long-term care facilities and drug rehabilitation facilities, prisons, etc). Comprehensive understanding of compliance and safety in the laboratory. Followed laboratory procedures and policies for specimen collection and handling. Correctly identified proper priority for collection process. Correctly identified and utilized proper tubes, containers, transport media and storage temperature for each type which resulted in minimal waste and decreased errors. Utilized resources to answer inquiries for test information and basic customer related issues. Utilized and followed safety, infection control, JCAHO, and OSHA Blood Borne Pathogen guidelines. Followed all DOD compliance policies and HIPAA guidelines. Participated in department quality assurance programs. Demonstrated efficiency by timely performing procedures and determining priority. Utilized personal and professional skills to promote customer relations. Communicated with laboratory staff and its customers to ensure quality patient care. Maintained and supported a service oriented relationship with customers. Maintained the confidentiality of information relative to customers. Strived to maintain a positive work environment.
Supervisor: Beverly Basil 804-***-****)
Okay to contact this Supervisor: Yes
Patient Service Technician Specialist
LabCorp
3331 Colorado Blvd
Corinth, TX
12/2006 - 11/2008
Salary: $14.49 USD Per Hour
Hours per week: 40
Duties, Accomplishments and Related Skills:
Utilized resources to resolve patient billing issues. Utilized technical skills to perform accurate venipuncture, capillary blood collection, urine drug collections, paternity screening, and breath/saliva alcohol testing from patients of all age groups. Experience with pediatric blood collections and difficult draws(patients in long-term care facilities and drug rehabilitation facilities, prisons, etc). Comprehensive understanding of compliance and safety in the laboratory. Followed laboratory procedures and policies for specimen collection and handling. Correctly identified proper priority for collection process. Correctly identified and utilized proper tubes, containers, transport media and storage temperature for each type which resulted in minimal waste and decreased errors. Utilized resources to answer inquiries for test information and basic customer related issues. Utilized and followed safety, infection control, JCAHO, and OSHA Blood Borne Pathogen guidelines. Followed all DOD compliance policies and HIPAA guidelines. Participated in department quality assurance programs. Demonstrated efficiency by timely performing procedures and determining priority. Utilized personal and professional skills to promote customer relations. Communicated with laboratory staff and its customers to ensure quality patient care. Maintained and supported a service oriented relationship with customers. Maintained the confidentiality of information relative to customers. Strived to maintain a positive work environment.
Supervisor: Mike Alvarez 214-***-****)
Okay to contact this Supervisor: Contact me first
Laboratory Assistant
Baylor Medical Center
1650 W College St
Grapevine, TX
12/2005 - 6/2006
Salary: $28,000.00 USD Per Year
Hours per week: 40
Duties, Accomplishments and Related Skills:
Utilized technical skills to perform accurate venipuncture and capillary blood collection. Utilized technical skills and abilities to accurately handle and process specimen. Demonstrated efficiency by timely performing procedures and determining priority. Utilized appropriate supplies with minimal waste. Utilized and follows all safety, infection control, and OSHA Blood Borne Pathogen guidelines. Utilized resources for proper ordering, collection and processing of requested tests. Correctly identified patient and properly labeled specimen. Correctly identified and utilized proper tubes, containers, transport media and storage temp for each test type. Utilized personal and professional skills to promote customer relations. Communicated with laboratory staff and its customers to ensure quality patient care. Maintained and supported a service oriented relationship with customers. Respected and maintained the confidentiality of information relative to customers. Maintained a positive work environment.
Supervisor: Rebecca Lyon 817-***-****)
Okay to contact this Supervisor: Yes
EMIT Technician
PharmChem
4600 N Beach St
Haltom City, TX
6/2001 - 8/2004
Salary: $13.50 USD Per Year
Hours per week: 40
Duties, Accomplishments and Related Skills:
Performed maintenance, quality control and calibration for laboratory analyzers. Tested samples for the presence of illegal substances. Data entry and review of resulting data. Prepared quality control, calibrators, and reagents. Utilized and followed all safety and infection control guidelines. Operated equipment to maximize efficiency and minimize downtime. Demonstrated efficiency by timely performing procedures and determining priority. Utilized appropriate supplies with minimal waste. Manually tested specimen for sample tampering. Maintained log of all samples. Maintained files and records. Efficiently used inventory to obtain maximum allowable testing from materials. Performed routine laboratory maintenance and clean up. Ordered, stocked and inventoried laboratory supplies. Demonstrated skill in data recording and report preparation. Demonstrated skill in using computer hardware and software. Selected appropriate testing methods and ensured purity of samples.
Laboratory Team Leader
Mobile Family Physicians
1924 Dauphin Island Pkwy
Mobile, AL
6/2000 - 2/2001
Salary: $14.75 USD Per Hour
Hours per week: 40
Duties, Accomplishments and Related Skills:
Supervised laboratory of five staff and daily operations to ensure efficiency and timeliness of services. Monitored the quality control/assurance program for the lab, test results and equipment. Supervised and performed services in chemistry, urinalysis, hematology/coagulation, phlebotomy, audiology, pulmonary functions testing, ekg's. Prepared and monitored quality control, instrument maintenance and instrument function checks to ensure quality and integrity of lab results. Performed competency testing for point of service testing personnel. Supported point of service testing by answering technical questions, giving in services on new equipment and procedures, proficiency testing and providing new product information. Maintained equipment by troubleshooting problems, guiding employees in basic maintenance procedures and ensuring routine maintenance. Maintained safety per regulations for hazardous waste management. Hired and scheduled appropriate laboratory personnel to ensure staffing complement and skill levels to handle daily workload. Trained and evaluated technical competency of laboratory staff. Maintained and utilized knowledge and skills for tests performed in the lab.
Medical Laboratory Specialist
U.S. Army
Evans Army Community Hospital
Fort Carson, CO
2/1993 - 2/1999
Salary: $30,000.00 USD Per Year
Hours per week: 40
Duties, Accomplishments and Related Skills:
Utilized personal and professional skills to promote customer relations. Maintained and supported a service oriented relationship with customers. Operated and maintained various laboratory equipment. Demonstrated efficiency by timely performing procedures and determining priority. Utilized resources for proper collection and processing of requested tests. Utilized and followed all safety, infection control, and OSHA Blood Borne Pathogen guidelines. Maintained a positive work environment. Communicated with hospital and laboratory staff and its customers to ensure quality patient care. Followed laboratory procedures and policies for specimen collection and handling. Trained and supervised new laboratory personnel. Data entry of patient information and test results. Accurately faxed, copied and filed documents. Ordered and maintained laboratory supplies. Performed blood banking and clinical laboratory procedures in hematology, immunohematology, clinical chemistry, serology, bacteriology, parasitology and urinalysis. Collected blood specimens by venipuncture and capillary puncture. Correctly packed, unpacked, inspected, stored and distributed blood and blood products. Properly assembled, disassembled and maintained laboratory equipment. Promoted blood drives and recruited donors to ensure adequate supplies of blood and blood components for hospitals and blood depot. Effectively utilized departmental resources to demonstrate efficiency by timely performing procedures and determining priority. Understood and followed all compliance policies. Correctly identified patient and properly labeled specimen.
Clerk
Texas Department of Insurance
333 Guadalupe
Austin, TX
10/1990 - 1/1993
Salary: $22,000.00 USD Per Year
Hours per week: 40
Duties, Accomplishments and Related Skills:
Liasion between public and Windstorm Inspections engineers and managers. Stamped, opened, sorted and routed mail. Prepared and maintained records and files. Responded to information requests by preparing dictated and form letters.
Education:
University of Texas Austin, TX United States
Some college (no degree)
GPA: 2.5 of a maximum 4.0
Credits Earned: 20 Semester Hours
Major: Biology
University of Maryland Yongsan South Korea
Some college (no degree)
GPA: 3.5 of a maximum 4.0
Credits Earned: 18 Semester Hours
Major: General
Ashford University Clinton, IA United States
Some college (no degree)
GPA: 3.5 of a maximum 4.0
Credits Earned: 62 Semester Hours
Major: Hospital Administration
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