Customer Service Account Manager

MICHAEL WARE

C: 410-***-**** ***************@*****.***

Objective

As a results driven, team oriented Management, Sales and Technical Professional, with more than 10+ years of managing high volume business operations and exceeding sales objectives; I am seeking a position where my skills can be utilized to enhance company operations.

Skills

• Salesforce CRM • Quick Books

• Strategic account development • Prospecting and cold calling

• Strong interpersonal skills • Relationship selling

• Team building expertise • Product training and placement

• Proven sales track record • Customer-oriented

• Formulating quotes • Demand forecasting

• Knowledge of MRP Systems • Strong deal close

• Upselling and consultative selling • Exceptional customer service skills

Experience

Senior Account Manager Nov 2019 - Mar 2021

Training & eTracking Solutions - MD

Successful in achieving customer acquisition and revenue growth objectives. My role was making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales while working remotely as well as in office daily. Responsibilities included:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

• Understand customer needs and requirements

• Route qualified opportunities to the appropriate sales executives for further development and closure

• Close sales and achieve quarterly quotas

• Research accounts, identify key players and generate interest

• Maintain and expand database of prospects within assigned territory

• Team with channel partners to build pipeline and close deals

• Perform effective online demos to prospects

Membership Sales Specialist Feb 2016 – Aug 2019

AAA MidAtlantic – DE

• Served as Membership lead, mentoring other staff in product knowledge, features and benefits, processing procedures, improving conversion rates, etc. Recommended learning opportunities to Retail Office Management. Provided retail store associates with status and interpretation of membership results, and identified opportunities to improve office results. Collaborated with other business lines within the office for the same.

• Served as a resource to coordinate and communicate information regarding special membership promotions, direct mail campaigns, etc. Ensure membership leads are worked and follow-up is documented. May act independently, in conjunction with the Retail Office Manager and/or Retail District Manager or in conjunction with other departments to assist members with any membership service inquiry or to resolve problems. Counsel and sell Financial Services products and generate Insurance referrals.

Account Executive Feb 2012 – Sept 2015

Comcast – White Marsh, MD

Managed a portfolio of over 300 accounts and $23 million in sales. Increased sales volume by adding hundreds of accounts in the Northeastern states from Delaware, Virginia, Maryland, Washington DC and Northern North Carolina. Completed daily outbound calls, up to 2 – 3 hours a day. Negotiated prices, terms f sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services. Quoted prices, credit terms and other bid specifications. Identified prospective customers by using business directories and following leads from existing clients. Recorded accurate and efficient records in the customer database. Prioritized tasks and projects to meet tight deadlines. Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory. Consulted with businesses to supply accurate product and service information. Built relationships with customers and the community to promote long term business growth. Exceeded team sales goals by 110% or better.

Sales Manager Jan 2008 – Dec 2011

AT&T – Columbia, MD

• Met and exceeded area sales objectives by coaching, developing, motivating and encouraging sales team of 12 on a monthly basis. Supported Retail Sales Consultants in achieving consistent operational excellence in all company standards, directives, and initiatives with $23 million in gross sales year after year.

• Generated new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationship.

• Reached Top 10 in the Market numerous times throughout the region

• Attained “Senior Sales Representative” with an average of 150% per month sales achievement

• Generated an average $12 million in sales goals, ranked Number 1 in region, 8 out of 12 months

• Solicited and negotiated sales contracts with corporations, fleet management companies, leasing companies and government agencies

• Delivered face-to-face sales presentations that demonstrated products, benefits and services to B2B customers

• Participated in out-of-office meetings with customers on a regular basis and demonstrated excellent verbal and written skills and skills in presenting, persuading, and negotiating that lead to business sales

Sales Jan 2006 – Nov 2008

Verizon – Columbia, MD

• Negotiated prices, terms of sales and service agreements

• Contacted new and existing customers to discuss how their needs could be met through specific products and service while adding 15% to 20% customers month over month

• Quoted prices, credit terms and other bid specifications. Identified prospective customers by using business directories and following leads from existing clients.

• Wrote sales contracts for orders obtained and submitted orders for processing.

• Selected the correct products based on customer needs, product specifications and applicable regulations.

• Built relationships with customers and the community to promote long term business growth. Exceeded team sales goals by 110%.

Education and Training

High School Diploma, Business

Edmondson High – Baltimore, MD

Contact this candidate