Customer Service Operations Specialist
Resume:
CONTACT ME
Lake Worth Beach, FL
*******@*****.***
LANGUAGES
English: Fluent
German: Fluent
Spanish: Highly Proficient
Dutch: Intermediate
French: Intermediate
Italian: Intermediate
PERSONAL PROFILE
A dedicated and customer-focused
professional with over 20 years of diverse
experience in operations management,
customer service, and team leadership
across industries including hospitality,
retail, and creative arts. Proven expertise in
optimizing customer experiences,
enhancing operational efficiency, and
driving client satisfaction. Adept at
building strong customer relationships,
managing inventory and workflows, and
leading teams to exceed business
objectives.
WORK EXPERIENCE
CUSTOMER SERVICE AND OPERATIONS SPECIALIST
Managed front-of-house operations, ensuring a seamless opening and closing process that aligns with company standards.
Oversaw stock and inventory management, maintaining optimal levels to meet customer demand and operational needs.
Delivered exceptional customer service, enhancing customer satisfaction and fostering loyalty through attentive and personalized service. Facilitated sales transactions and addressed customer inquiries, demonstrating product knowledge and problem-solving skills to optimize the customer experience. Palm Beach Meats, West Palm Beach FL 03/2024 - Present KEY SKILLS
Customer Service Excellence
Inventory and Stock Management
Sales and Client Engagement
Operational Efficiency
Team Leadership and Training
Problem Solving and Conflict
Resolution
Communication and Interpersonal Skills
Time Management and Prioritization
SENIOR LOAN ORIGINATOR FINANCIAL CONSULTANT
Managed loan portfolio of $2M consisting of sales and refinances on monthly average. Provided operational oversight to ensure compliance with bank policies and procedures. Coordinated loan applications from potential loan customers and recommended approval or denial decisions.
Provided daily supervision of the office assistant team, and coordinated customer service and business development activities of the branch. First Guaranty Mortgage, McLean VA 08/2010 - 05/2018 FOOD & BEVERAGE ASSISTANT MANAGER PROPERTY MANAGER Developed and promoted compelling food and beverage concept for Restaurant, Coffee Bar, Room Service, Beach and Pool Bars, and established standard operational procedures to ensure world-class customer experiences. Maintained revenue and payroll budgets and meet budgeted productivity while keeping quality consistently high.
Managed subordinate managers and supervisors, and managed various personnel functions including payroll, hiring, disciplinary actions, grievances and promotions. Raleigh Hotel, Miami Beach FL 02/2009 - 08/2010
TRENT N I CHOLS
Customer Service Leader
SENIOR LOAN ORIGINATOR FINANCIAL CONSULTANT
Championed multi-lingual proficiency within loan originations, consistently driving revenue growth and nurturing client relationships within sales and management of new construction accounts, originated, processed, and coordinated all closing activities related to residential and equity loans.
Mitigated mortgage loan losses by negotiating with borrowers to reinstate delinquent loans via repayment plans and other foreclosure prevention alternatives. First Heritage Mortgage, LLC, Fairfax VA 05/2018 - 07/2022 WORK EXPERIENCE (continued)
REFERENCES AND PRIOR WORK EXPERIENCE AVAILABLE UPON REQUEST
EDUCATION &
CERTIFICATION
GRAPHIC AND FASHION DESIGN
Parsons School of Design, New York NY
INTERNATIONAL RELATIONS AND
FINANCE
GERMAN LITERATURE AND CULTURAL
STUDIES
New York University, New York NY
INTERNATIONAL RELATIONS AND
FINANCE
GERMAN: CONCENTRATION IN
LITERATURE AND CULTURAL STUDIES
Connecticut College, New London CT
INTERNATIONAL RELATIONS
LAW
Oxford University (Oxbridge) - Oxford,
England
HIGH SCHOOL DIPLOMA
St. Stephen’s & St. Agnes School
Alexandria, VA
SALES NEGOTIATOR REAL ESTATE AGENT
Presented ownership opportunities, establishing clientele and maintaining customer relations for residential real estate sales within London’s largest Estate Agency. Demonstrated exceptional prospecting skills by generating extensive client base through aggressive marketing and personal referrals from satisfied buyers and sellers, averaging sales of £1 Million per month in low-bracket property portfolio. Foxtons Estate Agency, London England 07/2007 - 03/2008 ASSISTANT CREATIVE DIRECTOR
Produced and presented creative concepts and current marketing analysis to successfully coordinate operations of Creative, Production, Business and Sponsorship teams for Fashion Rocks for The Prince’s Trust event.
Served as an integral assistant to the Creative Director and instrumental in the selection of designers and vendors.
Established and maintained the critical path agenda for the 2007 event. Directed and collaborated on various project aspects, including Public Relations, sponsorship presentations, and funding proposals.
Fashion Rocks for The Prince’s Trust, London England 11/2006 - 04/2007 CREATIVE ASSISTANT PRODUCTION MANAGER
Championed operations as the Production Manager for Esther Franklin label, overseeing the sampling, pricing, production, invoicing and logistics of SS06, AW06 and SS07 collections.
Spearheaded project management expertise to produce SS07 London Fashion Week catwalk show at OnOff, including casting of models, organization with OnOff, sponsors, public relations, VIPs and styling of show Creative Assistant to Esther Franklin in development and styling.
Esther Franklin Ltd., London England 08/2005 - 11/2006 CONTACT ME
Richmond, VA 23220
*******@*****.***
TRENT N I CHOLS
Customer Service Leader
COMMERCIAL/CORPORATE AGENT
CAM is a leading UK actor’s agency, representing film, TV and theatre actors. Served as a Commercial Agent facilitating actor suggestions, scheduling of meetings, contract management and invoicing for corporate and commercial jobs. Continually updated and maintained CAM website, client databases and showreel library CAM (Creative Artists Management), London England 03/2008 - 01/2009
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