Sales Associate Customer Service

Mahnoor Ghazal

***** ** ***, ** ******** T*G *R* ***************@*****.*** 825-***-****

Availability: Monday to Friday 8 AM to 5 PM

Professional Summary

Dynamic and results-driven Sales Manager with a strong track record in promoting and selling company products and services. Adept at identifying new business opportunities, building lasting client relationships, and executing strategic sales plans to drive revenue growth. Skilled in market analysis, customer service, and product presentations to enhance customer engagement and satisfaction.

Professional Experience

Sales Manager

[Metro Cash and Carry] – [Islamabad]

[June/2020] – [July/2022]

Present and promote company products and services to existing and potential clients.

Develop and execute action plans and schedules to identify sales targets and forecast revenue.

Follow up on leads and referrals generated through field activity.

Identify and prospect new retail clients within an assigned territory.

Develop and deliver compelling presentations and proposals tailored to client needs.

Maintain up-to-date sales materials and product knowledge to effectively communicate value propositions.

Assistant Retail Manager & Sales Associate

[Punjab Cash and Carry] – [Rawalpindi]

[September/2022] – [January/2023]

Prepare and manage documentation to activate and maintain client services.

Serve as the primary point of contact, addressing inquiries, concerns, and special requests promptly.

Highlight top-selling items, seasonal products, and exclusive offerings to maximize sales potential.

Prepare and submit detailed status reports, including sales activity, closings, and progress toward goals.

Provide feedback to internal teams on market trends, client feedback, and new product opportunities.

Coordinate with internal teams to streamline processes and close sales effectively.

Participate in marketing events such as seminars and trade shows.

Collaborate with internal teams to ensure timely delivery of products and resolution of issues.

Develop and implement promotional activities to optimize inventory and reduce stock.

Identify opportunities to introduce innovative concepts and seasonal promotions.

Respond to customer inquiries within one business day.

Input and manage orders, research and resolve customer issues, and utilize sales reports within ERP system.

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Education

[Master’s in human resources management]

[SZABIST], [2023]

[Bachelor’s in English literature]

[NUML], [2020]

Skills

Sales and Business Development

Client Relationship Management

Market Research and Trend Analysis

Product Presentation and Demonstration

Negotiation and Closing Deals

CRM and ERP System Utilization

Strategic Planning and Forecasting

Promotional Planning and Execution

Customer Service and Problem Resolution

Certifications:

Digital Marketing from Extreme Commerce by Sunny Ali

A2 level French from Alliance

Languages:

English-Fluent

French-A2

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