Customer Service

SUMMARY

SKILLS

EXPERIENCE

KATRINA

HINKLE

505-***-**** • *********@*****.*** • Lakewood CO

Experienced Bartender/Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Excellent customer service & hospitality

experience from various serving/bartending

positions.

Thorough firsthand experience with point-

of-sale & cash register operations

Comfortable with communicating socially &

professionally with business associates & client

customers on a personal level.

Trained & Experienced in resolving customer

complaints & promoting conflict with guests.

Effective Customer Upselling

Server/Bartender

Downtown Aquarium DENVER, Colorado May 2023-Current Provided exceptional service to high volume of daily customers. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server/Bartender

Les Combes Albuquerque, New Mexico Sep 2018-Nov 2022 Received and delivered multiple orders from various guest while providing superior customer service as a direct representation of the company.

Greeted customers, answered questions and recommended specials to increase profits. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Maintained accuracy while handling payments, giving change and printing receipts for customers.

Trained new employees on restaurant procedures and plating techniques. Server/Bartender

Fox & Hound Albuquerque, NM Jun 2016-Aug 2018

Interacting with guest while taking and serving orders in a friendly and efficient manner to ensure the EDUCATION AND TRAINING

best customer service experience for the guest.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Created communication strategies to meet customers objectives. Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Server/Bartender

BJ's Brewhouse Albuquerque, NM Oct 2012-Jun 2016 To make sure that customers of the restaurant enjoy their dining experience. Taking orders, serving food, cleaning, replenishing supplies, refilling glasses and solving customer complaints in a fast timely manner.

Successfully led key projects which resulted in lead server. Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings. Food Preparation/ Cashier

Dion's Albuquerque, NM Aug 2007-Aug 2014

Provided fast, accurate, & friendly service with the preparation of customer's orders and handled numerous monetary transactions daily including refunds & exchanges. Provided onsite training.

Created communication strategies to meet customers needs. Planned and executed large orders on time and correctly High School Diploma

Eldorado High School Albuquerque, NM 2009

Graduated top of my class with a 4.0 GPA

Some College (No Degree): Liberal Arts and General Studies Central New Mexico Community College Albuquerque, NM

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