Data Entry/Client Retention/Administration

SoRena M. Dix

************@*****.***, c.212-***-****

EXPERIENCE

IOS Staffing Services/Grant Associates NYC June 2024 - Present

Administrative Analyst - Temp

• Responsibilities include: Processing 500 cases per week, and calling 100 clients daily.

• Customer service responsibilities. Determine and verify initial and continuing eligibility of the

customers for benefits, under State guidelines. • Process high volume of confidential and sensitive

information into database, faxing, copying, filing, scanning and indexing. • Process applications into

database systems: includes intake, sorting, outgoing packages, and daily logs. • Answer Conference line

phone calls to make appropriate referrals and answer inquiries. • Meeting customer needs by answering

product and service questions. • Resolve problems by clarifying the customer complaint.

The Marmaxx Group NYC June 2022 - June 2024

Customer Service

• Assist with markdowns, and customer assistance, and re-stock merchandise.

• Exhibits exceptional customer service by providing product knowledge, offering suggestions and

recommendations suited to customer needs, and exceeding expectations.

• Contributes to the daily operation of the store by maintaining neatness and organization.

Independent Contractor NYC September 2015 - June 2022

• Screening calls, inventory, fulfillment of e-commerce orders. • Managed international shipping of

samples, screening calls, confirming SKU numbers with vendors. • Handle full cycle accounts payable

issues from receipt of invoice to mailing of check and filing supporting paperwork. • Respond to

vendors and factors about unpaid invoices/balances via telephone, e-mail, and fax in a timely manner;

resolve open issues. Additional Fashion Experience: Sales to fashion houses include Kiton, Tory

Burch, Zang Toi, Oscar de la Renta, DKNY International/Homes and McKenzie-Childs. • Retail:

Boscov’s, Macy’s, Bloomingdale’s, Lord & Taylor’s, Loehmanns, Century 21, and Caswell Massey.

Shipped $33M worth of Women’s Ready-To-Wear to 52 stores in eleven months for Saks, Inc.

NYC Tax Commission May 2013 - September 2014

Administrative Assistant

• Assisted supervisor regarding property tax assessments set by the Department of Finance.

• Filed reviews and determinations of annual applications for correction of assessments and real

property taxes. • Assisted the director of Rehabilitation Loan Programs. • Serve as liaison between

property managers and tax attorneys. • Responsible for managing files for property cases. • Verified

insurance and benefits information within a time frame defined by the tax attorneys. • Obtains prior

authorization from payers in accordance with payer requirements. • Works with staff to support appeal

efforts for authorization related denials.

EDUCATION

CUNY, Hunter College; MS Urban Policy; Summa Cum Laude

CUNY, Interdisciplinary Studies/The Graduate Center; BA Cultural Anthropology,

Summa Cum Laude

SUNY, The Fashion Institute of Technology, AAS Fashion Merchandising Management

COMPUTER SKILLS

MS Word, Excel, Outlook, QuickBooks, PowerPoint, Raiser’s Edge, Internet

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