Administrative Assistant Customer Service

ARGYRO (Roula) PAPADAKIS

** ****** **** – Holbrook, NY 11741

917-***-**** – *******@***.***

Highly motivated and extremely organized, team player with exceptional interpersonal and communication skills. Fluent in Greek.

Computer Skills:

Expert: Microsoft Office (Word, Excel, Publisher, Outlook, QuickBooks) Intermediate: Adobe Photoshop, Navision, SAP

WORK EXPERIENCE

ENCORE FABRICS – Plainview, NY 3/19/19-Present

ADMINISTRATIVE ASSISTANT

• Coordinates with departments regarding order status, shipping dates, product availability and back orders

• Processing UPS and release forms to warehouse for shipments to go out

• Processing orders

• Speaking with reps to ensure that they are following up with accounts

• Calling customers collecting funds when late on invoices PHARMAPACKS – NEW YORK, NY 4/22/22 – 11/22/22 (Contract) DATA ENTRY

• Uploading Files In SAP

• Reviewing & Correcting All Customers Information Before Uploading In System TEKWELD PROMOTION ITEMS – Hauppauge, NY 9/3/18-3/18/19 (Contract) QUALITY CONTROL – ADMINISTRATIVE ASSISTANT

• Processes complaints and credit memoranda

• Coordinates with departments regarding order status, shipping dates, product availability and back orders to achieve complete resolution and full customer satisfaction. PALL CORPORATION - Port Washington, NY 10/17-12/17 - (Contract) ADMINISTRATIVE ASSISTANT/ CUSTOMER SERVICE

• Processes complaints and credit memoranda

• Maintains central customer database.

• Coordinates with departments regarding order status, shipping dates, product availability and back orders to achieve complete resolution and full customer satisfaction.

• Manages the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner.

• Assigning Tickets to Customer Service Department FABRICS BY SPECTRIX / DIV. of GENERAL FABRICS - NEW YORK, NY 5/99-5/17 - (Closed) MARKETING ADMIN / ADMIN ASST / SALES ASSISTANT

• Coordinated with varying overseas factories, client contracts, purchase orders and shipments.

• Website administration via Square Space platform (SaaS-based content management system)

• Developed relationships with vendors and clients.

• Coordinated meeting presentations and reports for Wal-Mart and other major chain accounts.

• Formatted and distributed all marketing collateral for sales reps.

• Created presentations, organizational charts, spreadsheets, budgets, etc.

• Assisted both in-house staff as well as offsite sales reps daily

• Processed and reconciled all UPS shipments

• Coordinated daily workflow for division

• Vendor negotiation and updated contracts

• Handled customer service, processed orders in Navision and released orders to warehouse

• Provided administrative support to 5 divisions

• Processed New Applications and Request and processed Credit Memos

• Managed Customer Accounts

• Entered Vendors Item Numbers & UPC in System

PARK ELITE - NEW YORK, NY 9/98-5/99- (Closed)

ADMINSTRATIVE ASSISTANT

• Coordinated fabric assortment from overseas

• Order entry

• Tracked product for delivery

• Created spreadsheets for fabric assortments

• Responsible for creating all product samples and assortments

• Booked customer appointments to present new fabric releases BANKERS TRUST COMPANY - NEW YORK, NY 4/97-9/97- (Contract) ADMINSTRATIVE ASSISTANT

• Coordinated travel arrangements for Vice President

• Assisted in various proofs pertaining to new computerized loan system

• Prepared spreadsheets and expense reports

• Arranged meetings and create meeting schedules

• Updated letter of credits

• Reconciled federal wire transfers on commercial loans PAGO FABRICS DIV. OF TEXTILE IMPRESSIONS INC. - NEW YORK, NY 7/89-12/96 - (Closed) ADMINSTRATIVE ASSISTANT

• Assisted Vice President of Sales and Marketing on various projects

• Developed effective and productive relationships with vendors

• Maintained inventory control for all accounts

• Hired, trained and supervised office staff

• Created and maintained a customer service and problem tracking system to continually improve quality control and customer satisfaction

• Trained new personnel to process orders and entries on system 3600 (proprietary system), inventory availability for back orders and general office procedures

• Coordinated communication between upper-level management and general personnel

• Worked with factoring companies to evaluate the financial status of accounts

• Monitored/managed all aspects of customer service inquiries/requests

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