Business Office Manager

MARY WILSON

Longmont, CO *********@*****.*** 865-***-****

Skills: Exceptional organizational, administrative, and interpersonal skills to ensure a smooth workflow and excellent client experience.

Education: Pellissippi State Technical University Studied Business Administration 2007-2009

Boulder Integrated Health: Business Office Manager Feb 2020 – July 2024

oOversaw daily operations of the office, ensuring all administrative processes ran smoothly.

oManaged administrative staff and admissions team to ensure an excellent patient experience

oReported to the accounting department for financial meetings, providing insurance and cash flow reporting and projections

oEnsured JCAHO/ OBH state compliance with health/safety regulations by conducting regular safety inspections and leading staff compliance meetings

Lumiere Healing Centers: Client Care Coordinator July 2017 – November 2019

oRecovery sales representative for a multi-facility corporation

oHandled incoming calls for potential patients, assessing their needs by performing clinical assessments, verifying insurance, collecting payment, and scheduling their intake.

oFacilitated logistics of travel and transportation of potential admits

La Via Behavioral Health: Outreach Coordinator Feb 2016 – July 2017

oCoordinated meetings, conferences, and special events by arranging logistics such as venue selection, catering services, and travel arrangements for attendees

oEstablished and maintained relationships with facilities in the area, handling all client referrals

oMaintained online reviews and social media content

oSetup facility tours/ open houses

Sunspire Health: Admissions Representative May 2015- Feb 2016

oResponsible for client inpatient placement in seven different states nationwide

oGuided and counseled clients and family members through the treatment admissions process

oCollected and sent insurance demographics for verification of benefits

Interface Technologies: Senior Account Manager March 2013- May 2015

oAccount manager for technology sales

oIdentified upsell and cross-sell opportunities within existing accounts

oNegotiated contract renewals and pricing agreements with clients

oMentored junior account managers on best practices for relationship-building and account management strategies

Madaris Home Improvements: Regional Marketing Manager May 2009-2013 March

oLed the planning and execution of regional trade shows, conferences, and promotional events to generate leads and build brand visibility

oHeaded marketing and events, researched and booked promotional events

oCoordinated staff; performed interviews

oCollaborated with the sales team to ensure alignment of marketing initiatives

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