Program Manager Senior Director

SUMMARY

IT Professional with **years of Program Manager (PM) experience and 30years delivering IT solutions to drive projects and performance. Consistently achieving organizational goals by directing multi-million-dollar projects and implementing robust IT solutions.

CAREER HIGHLIGHTS

Experienced IT Executive with the ability to motivate and manage cross-functional teams and multi-disciplinary projects.

Extensive DoD knowledge of Military Branches and Government Agencies (Army, Navy, Marine Corps, Airforce, DOJ, ATF, and MHS).

Proven track record standing up Federal Practices utilizing PMI, ITIL, Agile, and SCRUM methodologies to streamline their portfolios and projects.

Oversight for 5 PMO’s with 77 project managers, and 350 engineers for multiple ACAT-1 projects while standardizing governance utilizing SharePoint for centralization of all documents.

Effective PM developing IT Modernization projects utilizing requirements, scope, project planning and SDLC methodology.

Collaborated and led 54 contractors of their roles and responsibilities while providing methods to streamline performance, efficiency, and redundancy.

Cross Trained PMO staff on Portfolio Management, PMI, Agile, SCRUM, Kanban, Project Schedules, KPIs, and SLAs to increase efficiency.

Dynamic Program Manager who understands business pain points and offers proficiency to resolve project risks, remove roadblocks, streamline processes while securing resources to complete deliverables.

PROFESSIONAL EXPERIENCE

24X7 Systems - Jan 2024 to Oct 2024 (Contract Ended)

Active High Risk/Public Trust Clearance

Project Manager – DHS/CME Contract

Managed 31 Cloud Platform Engineers in support of Department of Homeland Security (DHS) Cloud Management Branch – Cloud Modernization Effort (CME).

Utilized PMBOK, ITIL, Agile, and Atlassian Jira and Confluence project management software. I used these tools to manage teams progress for migrating several applications over to Amazon Web Services (AWS) Elastic Kubernetes Service (EKS), which included Clusters, Containers, and Pods.

Scrum and storyboard points to assess velocity of teams

Executed scalable Agile frameworks (SAFe) to accommodate project sizes and complexities.

Oracle E-Business Suite projects and architecture

Provided weekly and monthly reports to leadership and stakeholders.

Authored several documents such as Communications Plan, SLAs, Policies and Procedures

Monitored Jira and Git/Lab tickets to ensure all metrics were met within SLA.

OSC Edge Corporation – May 2021 to Dec 2023

DoD Secret Clearance

Deputy Program Manager – NDU/ITD Contract

Oversight for 54 employees in support of O&M contract for National Defense University (NDU) utilizing PMBOK, ITIL, SCRUM, and Agile guidance for all IMS/MS Project applications.

Streamlined day-to-day operations for Information Technology Directorate (ITD) services in support of over 1,300 userbase and 800 students.

Directed SharePoint Team for intranet development and centralization of governance standards for all NDU policies and procedures.

Atlassian Jira and Confluence for managing software projects. I utilized Oracle E-Business suite for tracking projects and architecture.

Tracked EVM metrics, ensuring robust tracking of KPIs like ETC and EAC, and delivering projects within a 5% variance of budget and scheduled projections.

Developed, tracked, and managed project budget, project plans, timelines, and milestones.

Directed teams for O365 Modernization Project at two locations, which encompassed the Network, Server, Cyber, ServiceNow Help Desk, SharePoint, and AV teams.

Monitoring of risks, issues, dependencies, and contingency plans to remove 99% of roadblocks.

Delivered daily, weekly, monthly, and quarterly reporting to NDU shareholders.

SYNEREN Technologies Corporation – September 2018 to March 2020

Systems Engineer SME – NOAA Contract

System Engineering and architecture for System Design of AOMC and AMPS systems.

Wrote Functional Requirements Documents to NOAA NWS and FAA for signature.

Level III SME Contractor – Navy PEO-EIS PMW 205 – September 2018 to April 2019

Transition Readiness Exercises with leadership to ensure readiness for Navy PEO-EIS leadership.

Conducted several workshops to prepare and guide Navy PEO-EIS Leadership.

Brysan Technologies - Independent IT SME Consulting – April 2016 to September 2018

Program Manager – State of Florida Contract

PMBOK, Agile processes for Strategic planning, Scheduling, Timelines, KPIs, SLAs metrics to leadership.

Developed Project Plan, project budget, project plans, timelines, and milestones.

Oversight for 10 engineers updating the NOC, Information Assurance, and Disaster Recovery Services.

Wrote Security, SOPs, Disaster Recovery, and Contingency Plans for Leadership.

Global Enterprise Technologies Corporation (GET) – July 2014 – April 2016

Program Manager for Portfolio Management of GET Corporation – Federal Contracts

Strategic Planning for all components to be shipped and delivered from OCONUS to CONUS.

Planned and executed Proof of Concept to The State Department, which resulted in an award.

Delivered PMBOK, Agile processes for WBS, Schedules, Timelines, Budgeting, Reporting to The State Department Leadership.

Implemented ServiceNow to track tickets, parts, and IT Technicians.

Quality Business Engineering (QBE) – August 2011 – January 2014

Program Manager for various projects within Federal Government is 3years

Navy – Enterprise Information Technology Services Directorate (EITSD) - Sr. Program Mgr.

Establishing new business processes for each department within EITSD. Provided work process flows and supporting documentation such as metrics, SLAs, KPIs, Strategic Planning, schedules, and reports.

Massachusetts Bay Transportation Authority (MBTA) - Program Manager

Provided detailed SOA architecture and recommendations after my IT Analysis of MBTA Infrastructure, PMBOK, and Agile processes.

Army - Power Projection Enterprise (P2E) Fort Belvoir - Sr. Program Manager

Oversight of several key PEO-EIS projects such as architectural solutions for the War Fighter infrastructure which included PMBOK, and Agile processes for strategic planning, Scheduling, WBS, Timelines, KPIs, and SLAs metrics for reporting.

Deloitte Consulting LLP (Public Services Solutions) – September 2006 – July 2011

DC Program Manager for multiple projects within the Federal Government

Navy – Medical Health Systems (MHS) and Joint Medical Information Systems (JMIS) – Engineering arm for MHS with oversight for five PMO’s and creation of policies to govern the MHS umbrella to follow DAU SDLC. Directed O&M contract for 77 PMs and 350 engineers to ensure ACAT-1 Wounded Warrior projects finished on-time. Defense Acquisition University SDLC, Project Planning, Strategic Planning, Risk Assessments, KPIs, SLAs, Policies and Procedures.

Department of Justice and Alcohol Tobacco Firearms and Explosives (ATF) – System Security Office – Certified and Accredited systems for departments within ATF.

Navy – Program Executive Office Enterprise Information Systems – Supporting PMO Projects

Navy – NETWARCOM and Fleet Forces Command – Project Supervision to minimize costs.

Navy Marine Corps Intranet (NMCI) – Oversight for National Tech Refresh for 350,000 devices.

Tri-State Data Concepts, LLC, IT Program Manager May 2000 to August 2006

Self-employed, Information Services contractor that managed 21 engineers on multiple Federal and corporate contracts.

Alcohol, Tobacco, Firearms and Explosives (ATF) - Disaster Recovery - Program Manager

Strategic Planning with executives and managers for a cohesive DR Plan, Contingency Plans, and Hot, Warm, and Cold sites.

Provided schedules and timelines while working with Team leads for Disaster Recovery Services and Continuity of Operations Planning (COOP).

Completed Business Continuity Planning, Business Impact Analysis, and “Risk Assessment for COOP.

Completed Disaster Recovery Planning, Contingency Planning, and provided Service Level Agreements (SLA) with vendors and Interconnected Systems.

Provided failover testing from hot site over to warm site, which included the overall evaluation of the entire failover process along with best practices and written procedure improvements.

Contract Mods, Invoicing, Monitoring burn rates, and Ongoing Business Development.

Security Exchange Commission (SEC) - Disaster Recovery, Program Manager

Strategic Planning with SEC Executives to provide architecture, documents including BIA, DR Plan, and Contingency Plans for each system which included Disaster Recovery hot and warm sites.

Provided schedules and timelines while working with Team leads for Disaster Recovery Services.

Completed Disaster Recovery Planning, Contingency Planning, and provided Service Level Agreements (SLA) with vendors and Interconnected Systems.

Provided documentation, testing, and failover to secondary sites along with improvements to their processes.

Contract Mods, Invoicing, Monitoring burn rates, budgets, and Ongoing Business Development.

Veteran Affairs -VAST Infrastructure for Cyber Security

IT Operations Project Manager, which provided hiring of personnel, scheduling, timelines of all facets of the operation to build-out a new VAST Datacenter and maintain the on-going Operations.

Provided the strategic planning with leadership and managers prior to implementing a new infrastructure and Datacenter for Cyber to communicate with Veteran Affairs wide area network as they were in different buildings.

Risk Assessment, Project Planning, Contract Mods, Invoicing, Scheduling Cost, Monitoring burn rates, and Ongoing Business Development.

Pentagon ACSIM (Army Division) - Disaster Recovery, Project Manager

Provided oversight for the Planning, Directing of teams for restoration of ACSIM Division servers, routers, and switches after September 2001 event.

Performed operational, administrative, and human resources duties as required.

Contract Mods, Invoicing, Monitoring burn rates, and Ongoing Business Development.

Magellan Health Services, IT Project Manager February 1995 to May 2000

Managed 8 System Engineers providing modernization to Magellan’s infrastructure.

Implemented new routers, switches, and updating 22 Novel servers, which included patches, backups, and maintenance.

Supported 3,000 userbase with Remedy ticketing system which included handling day-to-day operations and troubleshooting.

Supported 4 satellite sites within the tri-state area MD, DC, and VA.

Certifications

PMP – December 2021

Defense Acquisition University – SYS101 and SYS102 – February 2011

CMMI Level 4 – February 2009 and Lean Six Sigma – Black Belt – March 2007

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