Quality Assurance Management System

Rhonda Menefee-Gore

**** ********* ******, ***********, ** 20785 Mobile: 202-***-**** Email: ***********@***.***

Experience Summary: Dynamic and results-driven SAP S/4HANA consultant with extensive experience in implementing and optimizing S/4HANA solutions to drive business transformation. Skilled in delivering comprehensive training to users, ensuring seamless adoption, and maximizing system efficiency. Passionate about leveraging cutting-edge S/4HANA technologies to streamline operations and enhance organizational performance.

CAREER HISTORY

U.S. Department of the Interior Dates Employed: 8/2012 – Present

13461 Sunrise Valley Drive, Suite 140

Herndon, Virginia 20171

Position Title: Federal Training Lead / S/4HANA Implementation Lead

Major Systems Working With: SAP Core Finance, Acquisition, Property, CO/PS, PRISM Acquisitions Contract Management System, GeoLearning Learning Management System, Totara Learning Management System, GrantSolutions Grants Management Module and Announcement Module

FBMS is the U.S. Department of the Interior’s version of SAP and PRISM Contract Management.

Duties and Responsibilities:

Manage the DOI SAP trainers to ensure that quality SAP S/4HANA training and materials are delivered to the bureaus of the

Create training materials for the Department of the Interior Learning Management System

Administer the DOI Learning Management System for the Business Integration Office (Project Management Office)

Oversee web-based and instructor-led training programs, ensuring the availability of materials for year-round instruction of SAP S/4HANA, PRISM, and GrantSolutions.

Design, develop, and deliver formal classroom training and information knowledge transfer sessions to support bureau end-users during the S/4HANA implementation

Create an integrated master schedule (IMS) for the SAP S/4HANA implementation

Led Organizational Change Management for the Department of Interior bureaus during the SAP S/4 HANA deployment

Manage and coordinate training environment request for the SAP Training Environments for the Department of the Interior

Prepare and present briefings on SAP S4HANA training to senior management

Create oral and written communications to provide bureau awareness of the SAP S/4HANA deployment

Assess the effectiveness of training programs and instructor performance for the DOI.

Raised training satisfaction by 10% to the 90th percentile for web-based and eLearning.

Raised training instructor satisfaction to a score of 4.8 out of 5 on the Likert scale.

Prepare the fiscal year budget for the FBMS training program

Create new training programs and modify existing training programs

Ensure training programs meet industry standards and government regulations

Collaborate with department heads and other stakeholders to tailor training programs.

Develop needs assessments to determine training gaps and what training is needed

Develop and update participant evaluation tools to determine the quality of Education & Training programming and regularly evaluate feedback from audience participants.

Led the initiative for the replacement of the current authoring tool being used by the FBMS Training Team

Create training project plans, coordinating bureau-focused activities during the SAP S/4HANA implementations.

Conduct post-training evaluations to measure content effectiveness and delivery impact.

Spearheaded the adoption of a new authoring tool for the FBMS Training Team.

U.S. Department of the Interior Dates Employed: 11/2010 – 8/2012

13461 Sunrise Valley Drive, Suite 140

Herndon, Virginia 20171

Position Title: Management Analyst – Training (Instructional Designer/Trainer)

Major Systems Working With: SAP Human Resources Mini Master, SAP Sales and Distribution, PRISM Acquisitions Contract Management System, GeoLearning Learning Management System, Captivate, InfoPak

Duties and Responsibilities:

Worked with each bureau to manage day-to-day training activities to prepare prospective users for the SAP implementation

Developed the SAP (FBMS) training materials to support deployment and production support training including work instructions, user guides/manuals, reference guides, and job aides

Assisted in the creation of the training plan for the SAP Training deployment activities

Resolve help desk tickets for training and learning management system issues

Collaborated with the System Integrator to ensure training milestones are achieved each deployment

Interact effectively with functional subject matter experts in the FBMS, such as Core Finance, PRISM Acquisition, and Property to produce an effective and accurate training solution

Designed, developed, and delivered formal classroom training and information knowledge transfer sessions to support bureau end-users during and after deployments

Managed the process for employees’ enrollment, and continuously assess training requirements and methods for currency and effectiveness through the development and implementation of performance metrics and surveys

Ensured major milestones are completed in a timely manner by the bureaus and the SAP Training team

Managed an effective training environment

Resolved BMC Remedy tickets for training and learning management system issues

Lead and coordinated the Role to Position (RtPM) process and scheduling of the deployment training for SAP

Constellation Energy Group Dates Employed: 05/2008 – 1/2010

750 E. Pratt Street

Baltimore, MD 21202

Position Title: Supervisor, Business Solutions – Finance

Major Systems Working With: Oracle Receivables, Oracle General Ledger, Oracle Project Accounting, BPC 5.1 and 7.0 (OutlookSoft),

Hyperion, Planning, Hyperion Strategic Finance, PowerPlant/PowerTax, eTime, Business Objects, iExpense, Blackline Account

Reconciliation

Duties and Responsibilities:

Directly managed ten functional (nontechnical) analyst and one student employee to ensure quality support to all departments within Constellation Energy Groups and its subsidiaries

Interfaced with senior management including the Chief Financial Officer, VP of Finance, and the Chief Executive Officer of Constellation Energy Group

Responsible for the creation and maintenance of product support plans, security procedures, and service level agreements for Oracle eBusiness Suite (11i), BPC 5.1, BPC 7.0, Hyperion Planning, Hyperion Strategic Finance, and PowerPlant

Managed the functional component of system upgrades, enhancements, and monitoring system performance to recommend process efficiencies that maximize business performance for Oracle eBusiness Suite (11i), BPC 5.1, BPC 7.0, Hyperion Planning, Hyperion Strategic Finance, and PowerPlant

Served as the security officer for the Oracle eBusiness Suite (11i), Blackline Account Reconciliation, and PowerPlant/PowerTax for Constellation Energy Group and its subsidiaries by auditing user access and maintaining all security controls over system access

Planned for application environments in order to prioritize issues and projects

Provided executive dashboards (reporting packages) on open issues and resolutions for Directors to the Chief Financial Officer

Created corporate spend dashboards relating to travel and entertainment for the VP of Finance and the Chief Financial Officer

Led department initiatives to work toward corporate standardization

Ensured that all supported applications are Sarbanes-Oxley compliant by creating and modifying controls in Risk Navigator and working with audit to ensure compliance with the controls

Managed internal resources and contract resources for the BPC 5.1 and 7.0 upgrades for Constellation Energy Nuclear Generation and Constellation Energy Group

Oversaw the creation of training materials for Hyperion, BPC 5,1 and 7.0 and Oracle Project Accounting, Oracle General Ledger, and Oracle Accounts Payable with Oracle User Productivity Kit (UPK)

Developed transition plans for the transferring of support for eTime to Human Resources as well as the transition from our departmental mailbox to the IT Support Center

American Red Cross Dates Employed: 10/2006 – 5/2008

2025 E Street, NW

Washington, DC 20006

Position Title: Manager of Production Support and Application Security

Major Systems Working With: Oracle Receivables, Oracle Payables, Oracle General Ledger, Oracle Fixed Assets, Oracle General Ledger,

Oracle Order Management, Oracle Inventory, Oracle Purchasing, PeopleSoft Human Resources, ADP eTime

Duties and Responsibilities:

Directly managed five production support analyst and matrix manage project managers to ensure quality support to the end user community

Effectively matrix managed the training department (consisted of four employees) by conducting train the trainers and assisting on special projects

Created/Modified training policies to ensure accurate approval of responsibilities for the user community

Held meetings with American Red Cross Chapters and Subject Matter Experts to ensure that the training materials were meeting the needs of the individuals and that the method of instruction being used was successful based upon job performance

Served as a member of control boards and user groups which prioritize development work for enterprise applications to ensure continual process and procedural improvements

Trained on Oracle eBusiness Suite Applications

Created and modified training materials based upon a needs assessment due to job performance issues

Performed a needs assessment for Inventory Warehouse Mangers to determine whether or not training would be able to remediate issues encountered in the warehouse

Designed training materials based upon job analysis to ensure that all task performed would be included in the training

Developed training plans for the General Services Division transition to Oracle and for Purchasing Standardization

Assessed the strengths and weaknesses training delivery methods (computer based, web, instructor led) based upon the job skills for which training was being created

Facilitated meetings between the production support and training teams to address modifications to training materials based upon problem incidents logged with the Production Support team

Modified training materials and production support plan to encompass new/regulation changes within the organization based upon corporate standardizations

Developed project plans for enhancements requested to the Oracle Purchasing

Assisted in gathered requirements from Subject Matter Experts for the Oracle Purchasing project of automating purchase orders from purchase requisitions

Responsible for the creation and maintenance of product support plans, security procedures, and service level agreements for supported systems

Managed the functional component of system upgrades, enhancements, and monitoring system performance to recommend process efficiencies that maximize business performance for Oracle eBusiness Suite (11i) and PeopleSoft Human Resources

Served as the security officer for enterprise applications by auditing and administering user access and maintaining all security controls over system access

Managed developers through the resolution of tickets

Planned for application environments, such as development, sandbox and training, in order to prioritize issues and projects

Provided executive dashboards (reporting) on open issues and resolutions

Improved case resolution time from over 40 days to 24 days in order to reduce a backlog of 6 months

Implemented a new solutions database in order to streamline the case resolution process

Designed user profiles according to internal policy guidelines and external auditor recommendations in order to be Sarbanes-Oxley compliant

SKILLS/SUPPLEMENTAL TRAINING

ERP Systems: SAP, Oracle E-Business Suite, PRISM

Document Management Systems: FirstDoc, Documentum

LMS Platforms: GeoLearning, Totara

eLearning Tools: Articulate Studio, Captivate, InfoPak, Ancile uPerform

Data Analysis Tools: Business Objects, Hyperion, Microsoft Excel, Tableau

Virtual Platforms: Zoom, Microsoft Teams, Cisco Webex

EDUCATION

College

Trinity College in Washington, DC 20017

oType of Degree: Bachelor of Arts

oMajor: Biochemistry and Chemistry

oDate of Graduation: December 1996

Graduate School:

Howard University in Washington, DC 20059

oMajor: Education (Instructional Design)

oTotal Credits Earned: 18 semester hours

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