Program Manager Management

CARLA S. WALKER, PMP

TS/SCI (DoD CAS)

301-***-**** ***************@*****.***

www.linkedin.com/in/carlaswalker

PROFILE

PMP certified, active TS/SCI Clearance, Senior Program Manager with over 20 years’ experience leading business operations and technology projects using both agile and waterfall methods, with budgets exceeding $100 million, stakeholders of 100+, supporting 20+applications through the software delivery lifecycle with timelines exceeding 5 years. Supported programs in the Finance, Education, Government Contracting, and Technology industries. Some of the key responsibilities included commitment to customer center of excellence, streamline business processes using existing technology, manage customer remediation for the company’s consumer lines of businesses, data management, governance, vendor management and compliance. Worked in large Fortune 500 companies, small businesses, and start-ups.

Project Management Product Development SAFe/Kanban/Scrum Methodologies

Client Presentations Organizational Leadership Quality Control

Strategic Thinking Compliance and Due Diligence Vendor Management

Process Improvement Training and Mentoring Leadership PROFESSIONAL EXPERIENCE

Arlo Solutions, Washington, DC November 2022 - Present Director of Program Management

Established and led a Program Management Office (PMO) from inception by developing and implementing strategic initiatives to enhance program management processes, resulting in improved efficiency and delivery.

Provided leadership and mentorship to PMO staff of a team of 120 directs, fostering a culture of collaboration, innovation, and continuous improvement.

Implemented robust project governance frameworks and standardized methodologies to drive consistency and quality across projects.

Provide program management support including the management and oversight of all activities performed by Arlo contractor personnel, including subcontractors, to satisfy the requirements identified in the Performance Work Statement (PWS).

Serve as the primary Point of Contact (POC) with the Government Contracting Officer Representative (COR) and technical points of contact.

Provide management, direction, administration, quality assurance, and leadership execution of the program.

Institute and maintain industry best practices, processes in overseeing contractor staff to ensure deliverables and services are meeting the Government’s requirements.

Responsible for collecting, analyzing, and interpreting contracts to complete workforce analysis, build work breakdown structures to ensure successful execution. CreditXpert, Baltimore, MD December 2020 – October 2022 Senior IT Program Manager

Product Delivery

Transitioned the organization from annual software releases to every six weeks.

Organized and facilitated six-week program increment planning and demos for three scrum teams. Compliance Lead

Managed the ISO/IEC 27001 and SOC II audits for the organization to receive certifications.

Monitor and oversee compliance policies and protocols.

Determine compliance metrics and establish a system for tracking them.

Create compliance resource library for staff members to reference when they have questions. Project Management

Created project financial reporting for Executive Team oversight which included implementing time tracking tools and forecasting project budgets to report variances monthly.

Created and maintained organization Risk Registry and facilitated monthly management risk assessments. Pearson, Columbia, MD May 2019 – December 2020

Senior Project Manager

Project Manager supporting multiple online learning platform projects. Responsible for coordinating activities across a cross-matrixed program delivery team, customers, and vendors.

Partner with Senior Leaders to establish Product Roadmap, execute vendor feature deliveries in accordance with project funding and improve vendor relations by implementing internal process improvements.

Served as primary point of-contact to the vendors and cross functional teams for day to-day execution.

Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).

Identify changes to project scope or costs and work with Product Teams to implement scope modification.

Identify and track project risks and work with project stakeholders on risk mitigation plans.

Identify and implement opportunities for process and quality improvements which promote cost reduction.

Prepare and present internal and external reports on program status, risks, and other program related issues.

Prepare and approve vendor invoices, monthly financials, and Statement of Work.

Collaborate with other internal leaders and executive team members to define, actualize, and evaluate business model as per strategic goals.

Sirius XM, Washington DC September 2018 – January 2019 Senior Business Manager/Product Manager

Responsibilities included preparing all project artifacts such as integrated design specifications, user stories, impact analysis and project charters. Managed three scrum development teams which included facilitating daily stand-ups, sprint planning, sprint reviews and retrospectives. Prioritized, groomed and allocated stories from scrum team’s backlog. Collaborated with separate development and IT support teams to define integration design. Provided applicable stakeholders with project status updates and reporting. Prepared ongoing bi-weekly executive level status reports of 100+ projects. Monitor project tasks and persuade applicable resources to execute in accordance with project plan for 15 concurrent projects.

Led effort to integrate QA team into the development scrum team.

Automated data mining for Executive reporting and cut down report generation from 16 hours a week to 3 hours.

Successfully executed the first project for the Identity Management development team using agile methodology versus waterfall.

Wells Fargo Bank, Columbia, MD May 2002 – September 2018 Program Manager

Program Manager responsible for leading a team to customize and implement a CRM solution to create a single platform for Service and Sales to retain high net worth customers and increase sales. Represented Wells Fargo at annual MS Dynamics conferences to stay informed of new features and technology trends within the financial industry. Directly managed a team of Business Analysts responsible for writing requirements, user stories, use cases, creating and executing user acceptance test scripts, performed production validation, created and facilitated training, and provided ongoing production support including reporting.

Successfully implemented two separate CRM platforms for two product lines within the bank. These multi- year projects allowed the business to decommission 10 legacy applications and conform to the larger organization’s mission statement to create transparency around customer interaction.

Developed monthly newsletter and quarterly Steering Committee to keep all stakeholders informed of new features to the core applications.

Managed successful quarterly releases for 5 consecutive years, completed on time and within budget.

Initiated a project to create a new customer data warehouse to normalize data and establish data governance across integrated systems to enhance data integrity.

Led integration efforts with other Enterprise Technology applications to increase transparency of common customers and increase cross-sell opportunities.

Created a ticketing site and process for business users to send and approve enhancement requests which were prioritized based on cost, risk, and scope.

Managed a communication campaign to prepare users with significant changes to Microsoft Dynamics CRM user interface during the CRM2013 upgrade. The campaign included enlisting leadership to champion the product, provided multiple demos using existing processes which made it relevant to the user, highlighted new and improved features, facilitated formal training sessions, and offered ongoing technical support weeks after implementation.

Developed new web-based training to onboard new sales team members which reduced team member support facilitating multiple sessions and offered flexibility to the user for training needs.

Successfully implemented a customer complaint tracking solution for two business lines that was emulated throughout the enterprise.

EDUCATION and PERSONAL ACCOMPLISHMENTS

University of Maryland, College Park College Park, Maryland Bachelor of Science, Economics September 1997 - December 1999 Active TS/SCI Clearance

Certifications

Project Management Professional, PMP Project Management Institute February 2011

Certified Scrum Master Scrum Alliance

July 2020

Certified SAFe Agilist Scaled Agile, Inc.

June 2019

Software Proficiency

Smartsheet, Monday.com, Microsoft Teams, Atlassian Confluence, Atlassian JIRA, Lucidchart, TestRail, MS Word, MS Excel, MS Projects, MS Visio, MS Power Point, MS Dynamics CRM, Planview, MS O365, Azure DevOps, and MS SharePoint

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