Customer Service Project Management

Keith Bell

*******.****@*****.*** 646-***-**** linkedin.com/in/keith-bell-mba-70113688

PROFILE: Skilled technician with over ten years of experience in project management, customer service and business operations. Experienced in maintaining organization and optimizing workflow. Skilled at balancing high- volume inquiries with administrative needs. Adept at problem-solving in collaboration with team members and management. Thrives as both an independent contributor and a team member. COMPUTER & SKILLS:

Testing & Troubleshooting

Project Management

System Administration

Vendor Relations

Strategic Planning

Effective Communication

Team Leadership

Lenel-S2

Business Continuity

Data Backup & Recovery

CRM

Meticulous

People Person Skills

Microsoft Office

Customer Service &

Interpersonal Skills

Leadership Skills

Organizational Skills

Self- Motivated

Strong Communication Skills

PROFESSIONAL EXPERIENCE:

WeWork New York City Feb. 2020 – Oct. 2022

NY Corporate Security Global Operation Analyst

• Support WeWork security management globally in all aspects, including physical security, crisis management, and technological /operational security design and implementation.

• Manage Global Security Operations Center through the development and execution of strategic physical security operations policies and procedures.

• Partner across multiple departments, including Senior Leadership at WeWork (Community team, Legal & HR) to

effectively work through internal investigations Such as accurate data reports and various other reports abiding by all security/company policies, and pricing to conduct resolutions efficiently with a focus on positive customer experience while maintaining proper Audit tracking such as Client and company Hardware, Pricing for service.

• Maintain effective relationships with local law enforcement and emergency response teams.

• Created both inter and intra-departmental Standard Operating Procedures (SOP) and Operations Security

(OPSEC) Plans which would align with WeWork culture and nurture companywide security education and awareness. Developing and managing workloads procedures and policies for Emergencies and Contingency planning for all WeWork Locations to establish the proper policy and produces to be correctly assigned through information but also with an understanding of the possibilities and capabilities of adjustment if necessary.

• Troubleshoot security issues/concerns and assess the need for external service, ensuring that all key stakeholders are informed. Also Coordinated with several external Vendors for further troubleshooting at various locations to ensure accountability and completion with service orders for clients or Co-workers under the SLA times requested.

• Serve as the initial point of contact for all emergencies globally. Conducted training and implementation policies to align the team with the continuously evolving working environment to adapt to industry changes.

• Maintain the Global Helpdesk Security Ticketing System (salesforce) by creating prioritizing and Categoric listing to maintain SLA times and productivity clarity to complete Priority Fulfillments.

• S2/Feenics access control /CCTV/ alarms system technology Keith Bell

Allied Universal (2007 – 2020)

Meredith/Time Inc. Corporation New York, NY Sept. 2015- Feb. 2020 Access Control Coordinator

• Id Access Card production utilizing various programs – Lenel, S2, Vanderbilt, Ccure 8000

• Security Management gives special projects

• Taking telephone messages for the Shift Supervisor (ext. 1606)

• Taking telephone messages for Security Manager when requested

• Checking the Company’s email address throughout the day, using correct and proper grammar when sending or replying to emails.

• Calling in work order requests (reported by Shifts Supervisors or Security Officers) to Building Services such as lights out, broken office doors, etc.

• Calling in work order requests to ETC, such as malfunctioning card readers, Geoffrey Systems problems, etc.

• Following up with the work orders to ensure that they are completed.

• Assisting with Alumni Society lobby table check-in

• 2nd Floor Conference Center Reception relief

• Filling in Security posts when needed (uniform must always be on-site)

• Training of new Security Officers

• Training of current Security Officers (new or updated information)

• Adding and replacing bar codes for the Tour Watch System Alliance Bernstein New York, NY Sept. 2007 – Sept. 2015 Global Security Command Center Operator

• Safely secured employee and guest movements in, out and around the perimeter of the building.

• Correctly and properly checked visitors in the build for meetings and appointments using programs such as indigo, and other secure programs.

• Operated in the building securities Global command center: which monitors every Alliance Bernstein in the states and internationally.

• Updated Employees Access cards for site clearance

• Supervised security guards in all different work shifts. Created a weekly post-detail order for each guard.

• Responded to building emergencies, whether their medical, or suspicious throughout the building.

• Trained on booth security loading dock and security booth checkpoints.

• Middleman between the companies’ area manager and the site’s contract personnel advisor.

• Familiar with monitoring programs, Valor, Vandibelt, Dataminr, Global Rescue EDUCATION:

Master of Business Administration - University of Phoenix New York, NY - 2021

Bachelor of Science in Management - University of Phoenix New York, NY - 2019

Associate of Arts - University of Phoenix New York, NY - 2017

Desktop Support Certificate - University of Phoenix New York, NY - 2016

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