Quality Assurance Test Engineer

ARUN KARTHICK

Bentonville, AR • 1-479-***-**** (M) • ********.********@*****.***

Test Automation & Quality Assurance: 9+ years of experience in designing and executing end-to-end QA strategies for ServiceNow implementations. Proficient in Test Frameworks, enhancing test efficiency and improving release quality by 30% through rigorous functional, regression, and performance testing

Enterprise Service Management Testing: Extensive experience in validating integrations and API testing using REST web services, ensuring seamless interoperability across platforms.

Continuous Improvement & Process Optimization: Advocate for QA best practices, test strategy formulation, and process optimization to enhance testing efficiency and ensure defect-free deployments. Actively contribute to Agile ceremonies, including Sprint Planning, Retrospectives, and Triage Sessions, aligning testing efforts with business objectives.

Technical Leadership & Mentorship: Led QA teams by implementing structured test frameworks, automation strategies, and best practices across ServiceNow and Remedy. Mentored junior testers, fostering a high-performance testing culture, improving efficiency, and ensuring compliance with enterprise-grade quality standards.

Work Experience

ServiceNow QA Specialist in QBrainx India Pvt Ltd from Dec 2019 to till date

Associate Test Engineer in Equiniti Pvt,Ltd., Chennai from Sep 2018 to Aug 2019

Test Engineer in Care Data Infomatics Pvt Ltd, Chennai from Dec 2016 to Sep 2018

Test Analyst in Vibrant Healthcare Pvt Ltd, Chennai from Sep 2015 to Dec 2016 Areas of Expertise

Automation Testing Framework (ATF) Funtional Testing Postman Java Script Jmeter Service Catalog & Request Mangement Defect Management & UAT End-to-End & Regression Testing Professional Experience

Adidas, ServiceNow QA Specialist May 2023 - Till Date

Led the QA strategy and execution for Employee Onboarding workflows, ensuring seamless ServiceNow-Active Directory integration while implementing Automated Test Framework (ATF) to validate workflows, security roles, service catalog requests, and email notifications.

Conducted functional, regression, and retesting across ITSM modules, including Incident, Problem, Change, and Service Catalog, ensuring system stability and compliance.

Utilized REST API testing to validate third-party integrations and Inbound/Outbound email testing to ensure proper notification workflows. Optimized test automation, reducing manual effort by 30% and improving overall test efficiency.

Configured and managed ACLs (Access Control Lists) to ensure proper security protocols and data protection for sensitive records within ServiceNow.

Utilized Jenkins to automate the execution of PowerShell scripts on a scheduled basis, optimizing operational processes and improving task accuracy.

Executed Automated Test Framework (ATF) scripts for UI validation, form validations, and catalog item testing, reducing manual testing efforts by 30%. Bahri, ServiceNow QA Specialist Dec 2022 - Apr 2023

Tested Response and Resolution SLAs by verifying their configuration against business requirements, ensuring SLA timers are triggered correctly, and validating compliance with organizational standards using Automated Test Framework (ATF) and manual test cases.

Verified Cross-Functional Vendor Collaboration by ensuring that internal teams (procurement, legal, IT) are involved in VRM testing, and vendor SLAs and contracts are tested for compliance, accuracy, and consistency across departments.

Tested Vendor Billing and Payment Processes to ensure SLA-based billing calculations are accurate, ensuring that any discrepancies are captured and reported in the vendor invoicing system.

Coordinated with cross-functional teams to ensure timely and accurate delivery of testing-related reports, ensuring transparency and consistency across all phases of the QA lifecycle. CrossFuze, ServiceNow QA Specialist Dec 2021 - Nov 2022

Collaborated with multiple enterprise clients, including American National Bank of Texas, Carahsoft Technology Corporation, Radiology Partners, Jonah Energy, and LMU, to deliver scalable and efficient solutions.

Lead and oversee Functional, Regression, Integration, Performance, and User Acceptance Testing

(UAT) to ensure system reliability and high-quality deliverables.

Define and drive test strategies, test plans, and acceptance criteria, ensuring alignment with business objectives and technical requirements.

Manage defect lifecycle by identifying, prioritizing, and ensuring timely resolution of critical issues, while driving continuous process improvements.

Mentor and guide QA teams, fostering best practices in test execution, and defect management for improved efficiency and delivery excellence.

Led initiatives that drove a 40% increase in adoption across business units by streamlining test case management, reporting, and traceability, ensuring high-quality deployment of ServiceNow solutions. Diyar, ServiceNow QA Specialist Dec 2019 - Nov 2020

Responsible for managing day-to-day QA activities within the ServiceNow platform, ensuring all updates, customizations, and integrations adhere to technical specifications and business requirements.

Collaborated with stakeholders and business analysts to gather and understand detailed requirements, translating them into comprehensive test cases and test plans for ServiceNow modules (ITSM, GRC, HRSD, Service Portal, etc.).

Developed and executed test strategies for ServiceNow applications, covering both functional and non- functional aspects, including performance, load, integration, and user acceptance testing.

Conducted functional testing across ServiceNow modules (Incident, Problem, Change Management, Service Catalog, Knowledge Management), validating application functionality and business logic.

Conducted comprehensive regression testing to ensure new releases, patches, or configurations did not negatively impact existing functionalities, preserving system integrity across environments.

Facilitated UAT sessions with end-users to validate that the developed solution meets their business requirements and is user-friendly before deployment to production

Acted as the primary liaison between QA, development, and business teams, facilitating timely defect resolution and collaboration on critical fixes. Ensured consistent communication of defect status and progress to stakeholders across the application.

Actively participated in Sprint Planning, Refinement, and Retrospective sessions, driving sprint goals and refining backlog items, contributing to the continuous improvement of the QA process and the timely delivery of high-quality solutions.

EDUCATION

Bachelor of Technology (Information Technology), Anna University, India, 2011

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