Social Media Customer Service
Resume:
Margeaux Royals-Frey
Tampa, FL, 33618
********.**********@*****.***
Professional Summary
Dynamic and results-oriented Administrator with over 10 years of experience in office management, operations, and client relations. Adept at streamlining processes, enhancing operational efficiency, and managing diverse teams. Demonstrated expertise in financial management, project leadership, and social media marketing. Proven ability to thrive in fast- paced environments with minimal supervision.
Core Competencies
• Communication: Exceptional verbal and written communication, effective in interpersonal interactions.
• Organizational Skills: Strong ability to manage multiple tasks and projects with precision.
• Financial Management: Expertise in budgeting, bookkeeping, and financial reporting.
• Customer Service: High level of client engagement and satisfaction.
• Leadership: Experienced in managing teams, projects, and facilities.
• Social Media Management: Skilled in creating and managing social media campaigns and strategies.
• Project Management: Proficient in planning, executing, and overseeing projects from inception to completion.
• Adaptability: Able to adjust to rapidly changing environments and priorities. Professional Experience
Administrator & Bookkeeper
St. Clement’s Church, Tampa, FL
February 2017 – Present
• Oversee daily operations of church office, including event coordination and volunteer scheduling.
• Act as primary liaison to public, vendors, and coordinating agencies.
• Provide comprehensive administrative support to clergy and parishioners.
• Reconcile bank statements, manage accounts payable/receivable, and prepare financial statements.
• Administer budget and financial record-keeping with a focus on accuracy and transparency.
Director
St. Clement’s Academy, Tampa, FL
January 2020 – Present
• Established and managed a full-time childcare facility, including state contracting and licensing.
• Developed and executed marketing and recruitment strategies for students and staff.
• Created and managed social media accounts to enhance facility visibility and engagement.
• Managed budget and resources to ensure high-quality care and operational efficiency. Office Manager
Childlife Preschool, Tampa, FL
January 2018 – August 2019
• Handled general office duties such as answering phones, managing emails, and maintaining records and files. Prepare and process documents, reports, and correspondence.
• Oversaw the enrollment process, including managing applications, scheduling tours, and maintaining student records. Ensure that all paperwork and compliance requirements are up-to- date.
• Coordinated staff schedules, handle payroll administration, and assist with onboarding and training of new employees. Facilitate communication between staff members and management.
• Ensured that the facility adheres to all relevant regulations and standards. Maintain records related to licensing, health and safety, and other compliance requirements. Administrative Assistant
Gosnold, Inc., March 2014 – April 2015
• Managed front desk operations, including phone handling, appointment scheduling, and client greetings.
• Maintained office supplies inventory and placed orders to ensure operational continuity.
• Assisted with data entry, filing, and document organization to support office productivity.
Medical Administrative Assistant & Optometric Technician Dr. McQueen, Hyannis, MA
September 2011 – May 2013
• Managed patient schedules, appointments, and medical records with accuracy and efficiency.
• Implemented electronic health record systems to improve patient care and organization.
• Communicated effectively with patients, physicians, and insurance companies.
• Ensured compliance with HIPAA regulations and other healthcare laws.
• Performed patient screenings for exams, as well as additional testing. Reservations Clerk (Seasonal)
Steamship Authority, Mashpee, MA
Seasonal
• Processed reservation requests and ensured accuracy for automotive bookings.
• Provided exceptional customer service and assisted guests with inquiries.
• Utilized reservation software to manage and modify bookings. Education
Bachelor of Arts in Sports Management
Saint Leo University
2006
Projects
Keystone Bills – Nonprofit Youth Football and Cheer Organization
• Cheer Director & Board Trustee: 2021-2022
o Led cheer program development and board activities.
• Assistant Cheer Director: 2018-2020
o Assisted in program management and event coordination.
• Head Cheer Coach: 2017-2022
o Directed cheerleading practices and competitions. Technical Skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experienced with CRM and bookkeeping software
• Skilled in social media platforms and management tools References
Fr. Andrew Heyes ******@***********.*** 813-***-**** Holli Green *****.*****@*****.*** 479-***-****
Kit Ingalls ********@*******.**.*** 813-***-****
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