Front Desk Entry-Level

Jocelyn Curran

432-***-**** *********@*****.*** Middleburg, FL 32068

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Passionate in learning new things.

SKILLS

Average of 55 WPM.

Application of word processing, financial spreadsheets, and databases.

MS Office (Excel, Office, PowerPoint)

Web page design using JavaScript and Hypertext Markup Language (HTML) programming for website development.

Opera, Colleague Advantage. Room inventory check.

Troubleshoot in Windows operating systems.

Application of security concepts, including General Security Concepts, Communication Security, Infrastructure Security, Basics of Cryptography, Operational and Organizational Security.

Internet and Hardware Configuration.

EXPERIENCE

Front Desk Host

Hyatt Regency at Jacksonville

225 E Coastline Dr, Jacksonville, FL 32202

January 2023 - Present

As a Front Desk Clerk or Guest Services Agent, I have the responsible to give our guests the best hospitality experience they can have by:

Greeting, registering, and assigning rooms to hotel guests. Creating and confirming reservations.

Communicate with housekeeping or maintenance staff in a daily basis or when there are guest’s concerns.

Verify customers' ID and establish how the customer will pay for the accommodation.

Using database user interface and query software — Incident tracking software; Opera Software, Colleague Advantage.

Communicate using electronic mail software and instant messaging software (Microsoft Outlook, Teams).

EDUCATION

Associate of Science

Computer Information Technology, Florida State College at Jacksonville, Jacksonville, FL

January 2022 - Present

President and Dean’s lister

PTK member

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