Customer Service Representative

KORI GARRETT

405-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Compassionate professional with experience providing comprehensive guidance, support and care. Committed to increasing treatment knowledge through hands-on learning for professional development. Proven ability to solve complex problems and stay calm in emergency situations. Skilled at maintaining relationships with patients to provide quality care.

SKILLS

• Measuring vital statistics • Infection control and aseptic procedures

• Confidentiality • Specimen labeling procedures

• Office administration • Sample and specimen collection

• Recording data • Charting and clinical documentation

• Medical records review • Intake

WORK HISTORY

MILLWOOD PUBLIC SCHOOLS

Long Term Substitute Teacher Oklahoma City, OK January 2024 - Present

Classroom Instruction

Follows and teaches lesion plan

Aids students in understanding subject matter

Curriculum objectives

SAGILITY HEALTHCARE

Customer Service Representative Oklahoma City, OK May 2021 – January 2024

Engage with current healthcare customers

Maintain and update activities and leads in CRM platform

Assist maintaining growth and retention goals

COVID-19 CONTACT TRACING

Contact Tracing & Customer Service Specialist Oklahoma City, OK June 2020 – December 2021

• Documentation

• Determine exposure

• Refer for testing according to established protocols, and provide them with instructions for isolating or quarantine.

OKLAHOMA COUNTY JUVENILE DETENTION CENTER

Detention Officer Oklahoma City, OK September 2019 – March 2020 (COVID)

• Maintained security and welfare of prisoners in inmate facility.

• Transported prisoners throughout facility and off-site to medical appointments and court appearances.

• Wrote daily reports and maintained logs of inmate activities and behaviors.

GRIFOLS PLASMA CENTER

Phlebotomist Oklahoma City, OK 2017 – 2018

• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

GRACE LIVING CENTER

Receptionist Oklahoma City, OK 2016 – 2017

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Received and routed business correspondence to correct departments and staff members.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

EDUCATION

Phlebotomy Metro Technology Centers – Springlake

Oklahoma City, OK 2017

Medical Assisting/Phlebotomy/CPR/RMA/RPbt

Central Oklahoma College

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