Manager Reconciliation with Financial analysis skills.

Location:

Kampala, Uganda

Posted:

February 11, 2025

Contact this candidate

Resume:

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Classified as Internal use only

Barbara Carol Nakaweesi

Kampala, Uganda

****************@*****.*** • +256-********* •

Manager, Reconciliation

As a seasoned banking professional with 18 years of experience, I have honed my skills in various areas including financial reconciliation, digital banking operations, and branch management. My extensive background includes 6 years leading reconciliation departments, where I excel in ensuring accuracy, resolving discrepancies, and driving operational efficiency.

I pride myself on being highly organized and detail-oriented, with a passion for maintaining compliance and supporting business goals through effective problem-solving. With strong analytical abilities and proven leadership capabilities, I thrive in collaborative environments, working with and guiding diverse teams to achieve company objectives and deliver exceptional results. Competencies

• Financial analysis

• Data analysis & reporting

• Operational process

development

• Strategic planning

• Training & Development

• Customer experience

management

• Project management.

• Process optimization.

• Fraud detection &

Prevention

• Risk Assessment

• Process Automation Value

Management

• Solution design & enablement

• Regulatory Compliance

• Problem-Solving & Decision-Making

Career Experience

Stanbic Bank Limited

Manager, Reconciliation, 04 /2022 – Present

As the Manager - Reconciliations, I am responsible for aligning reconciliation strategies with the bank’s overarching objectives. I effectively manage and oversee multiple portfolios, ensuring timely sign-offs on reconciliations. By handling complex and long-standing breaks, queries, and escalations, I mitigate risk and ensure the timely resolution of outstanding issues. My role is pivotal in maintaining financial integrity and supporting the bank's overall strategic goals.

Key Contributions:

• Spearheaded Automation: Led reconciliation automation, achieving milestones and enhancing efficiency through customized reporting.

• Innovative Product Development: Streamlined reconciliation processes for digital and mobile banking products.

• Insightful Business Improvement: Reduced discrepancies and supported digital solutions with critical process insights.

• Customer Experience Optimization: Boosted customer satisfaction by 15% and minimized operational risks.

• Audit Excellence: Secured top internal and external audit ratings in 2024.

• Team Leadership: Improved team performance and engagement for a 23-member team.

• Strategic Budget Management: Kept annual budgets within 45% of projections while optimizing resources.

• Data Protection: Ensured compliance with data privacy regulations. Barbara Carol Nakaweesi• Page 2

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Classified as Internal use only

Housing Finance Uganda Limited

Manager Electronic Channels and Reconciliations, 04/2018 – 03/2022 As the Manager of E-Channels & Reconciliation, I spearheaded the development and continuous improvement of Electronic Delivery Channels (EDC), which resulted in a significant increase in channel usage within the first year. I achieved this by aligning our services with customer insights and market demands. I was responsible for optimizing e-channel processes and implementing robust security controls that substantially reduced fraud incidents. Additionally, I established a comprehensive reconciliation framework that led to an improvement in the accuracy rate of our financial reporting.

Key Contributions:

• Spearheaded collaboration between Business, IT, and Operations, maintaining 99.5% uptime for electronic channels and improving issue resolution times by 90%.

• Led the rollout of digital platforms and an auto reconciliation tool, enhancing financial inclusion and strengthening controls.

• Reviewed and developed procedural manuals for operations and credit operations in 2019.

• Successfully rolled out a customer data update center, improving data quality and compliance with regulatory requirements.

• Actively participated in the vendor management process, ensuring top-notch services.

• Maintained an up-to-date risk register and mitigated risks, reducing operational risk exposure by 60%. Housing Finance bank Uganda Limited

Branch Operations Manager, 01/2009 – 03/2018

Key Contributions:

I supervised daily branch operations, which led to a 20% improvement in efficiency and ensured all key performance deliverables were met on time. My leadership in documenting business cases, process flows, and functional requirements resulted in 100% adherence to operational standards. By fostering strong relationships among staff, partners, and stakeholders, I improved internal collaboration by 15%. I meticulously planned and coordinated monthly management meetings, ensuring 90% of action points were executed on time. I implemented a robust risk framework, eliminating fraud and forgeries, and maintaining full compliance with internal controls. Additionally, I provided training on risk management, leading to a 30% improvement in risk awareness. I also generated performance reports with a 95% accuracy rate, supporting data- driven decision-making.

DFCU Bank Limited

Branch Operations Manager, 12/2006 – 12/2009

I commenced my career with DFCU Bank Limited immediately after university, taking on the vital role of overseeing daily branch operations.

Through my leadership, I significantly enhanced operational efficiency, ensuring all processes ran smoothly. I also spearheaded the branch's customer service initiatives, which led to a marked improvement in customer retention rates.

As part of my responsibilities, I effectively managed branch cash holding limits, successfully reducing excess cash holdings and optimizing financial management within the branch. Additionally, I developed a strong foundation in branch operations, customer service, report writing, administrative tasks, and communication skills, which have all contributed to my growth as a well-rounded banking professional. Barbara Carol Nakaweesi • Page 3

Classified as Internal use only

On job Capacity development and enhancement

Meaningful conversations training

Middle management training

Appreciative inquiry training.

Anti-money laundering and know your customer training. Bank operational risk Management Training

Risk Management Training by European Investment Bank Credit Risk Management Training by European Investment Bank People Management Training

Train the Trainer program

Girls for Girls Leadership Mentoring Programme.

MasterCard Chargeback, Arbitration and Compliance Training. Education and Credentials

Certified Public Accountancy qualification- Level 2 Institute of Certified Public Accountants of Uganda Executive Master’s degree in Business Administration Management Eastern and Southern African Management Institute. Bachelor of Arts in Economics – Second Class upper Honours Makerere University, Uganda

Uganda Advanced Certificate of Education

Gayaza High School

Referees

Ms. Joanita Asio Banda

Head Production Services

Stanbic Bank Uganda

P.O.BOX 1539 Kampala

Tel: 075*******

Email: *******@*******.***

Ms. Hope Ekudu

Head Operations & Ecosystems

Airtel Uganda