CRAIG R. SODERSTROM
**************@*****.*** 972-***-****
With a proven track record at Merative and IBM-Watson Health, I excel in performance optimization and effective staff management. Demonstrating technical expertise in SQL Server and MongoDB, alongside mentoring teams for peak efficiency, my approach boosts productivity and ensures security compliance, leveraging both hard and soft skills to drive business development.
Performance monitoring
Management skills
Technical reporting
Business development
Verbal and written communication
Coaching and mentoring
Sound judgment
Staff management
Network engineering
Training and mentoring
Technical expertise
Performance optimization
Work prioritization
Attention to detail
Sr. Engineer, Database Engineer Merative 07/2022 - Current Handled installing, configuring, and administrating SQL Server, installing upgrades and patches performance along, with capacity monitoring/management, verifying and managing Linux networking and hardware configurations
Ensured security compliance
Diagnosed, repaired, and replaced failing/bad components in desktop, laptop/portable devices Provided access for SQL Server and handling maintenance of SQL server/databases and migrations of databases Skilled with MongoDB, installation of SOHO networks, including making and installing required cables and connections.
DATABASE ADMINISTRATOR IBM-Watson Health - Coppell, TX 11/2018 - 06/2022 Handled installing, configuring, and administrating SQL Server, installing upgrades and patches performance along, with capacity monitoring/management, verifying and managing Linux networking and hardware configurations
Ensured security compliance
Diagnosed, repaired, and replaced failing/bad components in desktop, laptop/portable devices Provided access for SQL Server and handling maintenance of SQL server/databases and migrations of databases Skilled with MongoDB, installation of SOHO networks, including making and installing required cables and connections.
SENIOR SPECIALIST – NETWORK SUPPORT AT&T 07/2012 - 01/2018 Involved with troubleshooting VOD issues, import VOD, work AOTS tickets, and monitoring/troubleshooting EAC servers
Created SQL queries and created Automated Reports
Scheduled jobs to execute SSIS packages which were developed to update database objects daily and maintained nightly loads of data by creating corresponding tasks Summary
Skills
Experience
Created SSIS packages to export and import data from CSV files, Text files and Excel spreadsheet Involved in installation, configuration and developing of SSIS packages using BIDS. SPECIALIST – NETWORK SUPPORT AT&T 07/2008 - 06/2012 Worked with STB (Set Top Boxes) for U-Verse and upgraded STB by pushing new client versions out to customers Performed quality tests on refurbished STB and provided help with solving problems for STB and Client Version Provided help with personal servers for Distribution Centers Handled AOTS ticket validation
Worked with MOM/SCOM team in assisting with their work and provided help with Microsoft platform in dealing with issues
Partnered with Live Services.
NETWORK CENTER TECHNICIAN AT&T 03/2000 - 07/2008 Served as Single Point of Contact for major accounts and created tickets for trouble reports and troubleshooting circuits
Remotely test a circuits POTS (Plain Old Telephone Service, ISDN, T1, Gigaman, etc.) for our Major Accounts Customers
SERVICE MANAGER Southwestern Bell Wireless - St. Louis, MO 10/1999 - 02/2000 Managed two retail outlets while training and developing new employees as well as handling employees Maintained inventory required to meet daily business needs and managed cash receivables Handled product and service-related escalations.
TECHNICIAN AT&T - Irving, Dallas, TX 10/1996 - 09/1999 Installed wireless telephone devices in vehicles
Sold in-store products and services and handled cash and credit transactions Took and worked service-related tickets
Acted on behalf of store manager when needed and opened and closed store. My Computer Career Dallas 11/2018
Some College (No Degree): IT System Administrator Certificate Final Grade: 96.89%
Missouri Technical School St Louis, MO 08/1996 Associate of Applied Science: Electronic Engineering Collin County Community College Plano, TX
Some College (No Degree): Cyber Security
3.8 GPA
www.linkedin.com/in/craig-soderstrom
Education and Training
Websites, Portfolios, Profiles
References
References available upon request.