Customer Service Warehouse Worker

Wedad Soliman

***** ***** ******, ******** ****, ON L4C 5N1

437-***-**** *****.********@*******.***

Customer Service/ Sales/Warehouse Worker

Summary of Qualifications:

Over 3 years of customer service and sales experience

Excellent customer service, problem solving, decision making, and time management skills

Skilled in assessing customers’ needs/requirements and promoting products accordingly

Excellent written & oral communication skills, ability to establish rapport with customers & staff

Proven ability to handle multiple assignments in highly pressurized situations

Motivated, dedicated, adaptable, hardworking and able to effectively and consistently meet deadlines

Work effectively as part of a team with high level of enthusiasm and integrity

Computer skills: (MS Office, Outlook, Internet Navigation)

Able to resolve complex issues with tact and ease

Additional language skills; Fluent in Arabic

Relevant Skills & Experiences:

Customer Service and Sales Skills

Helped customers complete purchases, locate items and provide store promotional info to customers

Accurately completed price changes and signage of merchandise display

Offered assistance to meet the customer’s shopping needs in a safe and clean environment

Planned and executed duties based on workload and operational functions

Assisted with merchandising, marketing and maintaining visual standards

Answered phone calls, took messages, scheduled appointments & meetings; greeted on-site visitors daily while providing a good first impression of the company

Received and responded to emails from customers and staff, including letter correspondence

Contacted travels agencies for promotions, made all travel arrangements and organized documents

Set up filing system and upgraded lists

Ensured sufficient inventory office supplies and office environment looks neat and professional

Administrative Skills

Translated all correspondence, reports and other documents (English to Arabic and vice versa)

Arranged donors’ visits and hotel reservations

Assisted in setting up conferences, seminars, and workshops

Regularly maintained and updated customer contacts and mailing lists

Planned and attended weekly and monthly meetings, took minutes and sent reports to management

Work History

Floor Associate Carter's OshKosh, ON Nov 2022 - Jan 2023

Executive Assistant The Evangelical Theological Seminary, Egypt Nov 2014 -May 2015

International Relations The Coptic Evangelical Organization Mar 2010 - Oct 2010 For Social Services, Egypt

Administrative Assistant MEDA TEAM (European Union Project), Egypt Jun 1998 - Aug 1999

Education

Bachelor of Arts / English Department Ain Shams University – Faculty of Arts – Egypt (Cairo)

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