Customer Service Safety Training

Ron Duncan

************@*****.*** 832-***-****

SKILLS

•Extensive team management experience

•Typically exceeds sales goals

•Meets or exceeds inventory and delivery deadlines

•Facility management experience

•Superior customer service skills

•Microsoft Office Suite

•High proficiency in writing

•Lean Six Sigma

EXPERIENCE

UniFirst First Aid, FL Safety Compliance Specialist October - 2023 - Current

Provides various Safety Training classes to customers including, but not limited to; CPR/First Aid, Forklift Safety, Fire Extinguisher Safety.

Drive companies vehicle to and from customer locations daily.

Contact customers by phone and email to schedule training.

Contact customers and prospects by phone and email to sell Safety Training services and products.

Clean and maintain all equipment including van and training equipment.

Complete required reporting.

Use iPad or other electronic devices to bill customers and complete training details.

Meet with the training center manager to discuss goals, objectives, and outcomes.

Work with internal resources to increase Safety Training base.

Complete ongoing continuing education to increase Safety Training offerings and knowledge.

Order supplies as needed.

Provide ongoing support of customers to maintain OSHA compliance.

Unifirst, Houston, TX District Service Manager May-2018 - Oct-2023

•Created and lead a diverse team that provides first class customer service through positive leadership, on-going direction, coaching and career development

•Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth & profitability

•Develop solutions for customers while adding value that enables them as a company to meet their own business objectives

•Maintained the highest overall customer satisfaction and revenue at my site.

•Travel to various customer location across Houston to resolve concerns

•Prepared numerous presentations for various meetings with the VP of Unifirst.

Unifirst, Houston, TX Route Sales Representative May-2017- Current

•Monitored customer feedback and handled customer issues in a courteous, prompt manner to maintain a loyal partnership with all customers.

•Supplied customers with the products they needed in the amounts they ordered on their regularly scheduled delivery day.

•Ensured that effective communication was used at all levels of the customer transaction and made myself available when issues arose.

•Met sales goals set with a supervisor every six months to guarantee that territory was growing appropriately, and sales goals were being met.

•Delivered company products from the warehouse to the customer, loading and unloading whenever necessary.

•Performed physical challenges several times throughout the day while still maintaining a positive attitude whenever dealing with customers or other team members.

•Learned the company policies and procedures and work within them, whether you are in the office, at the warehouse or delivering goods to a customer.

•Built strong relationships with your customers in a fast-paced, constantly moving environment.

Big Lots, Houston, TX Assistant Manager Oct. 2017-May2017

•Managed Facility operations (Front-end, Fresh areas, Sales Floor, Accounting, Receiving, Membership and Refunds, parking lot and grounds, Professional Services, including ensuring asset protection, inventory control, Member service, safety, and compliance in each area as part of daily assigned duties and communicating with other Managers and Associates about Facility operations, merchandising, and Company direction.

• Provided supervision and development opportunities for Associates by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.

• Drove sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

•Ensured Membership growth by improving the Member Experience and building Member relationships, by making business visits, requesting Club of the Community merchandise, and appropriately training and scheduling Member Service Associates.

•Ensured proper personnel procedures are followed for selection and recruiting, record retention, and training as required by Company policy and local, state, and federal laws and regulations.

Stripes U.S., Magnolia, TX Assistant Manager February 2016- Oct2016

•Managed Facility operations (Front-end, Fresh areas, Sales Floor, Accounting, Receiving, Membership and Refunds, parking lot and grounds, Professional Services, including ensuring asset protection, inventory control, Member service, safety, and compliance in each area as part of daily assigned duties and communicating with other Managers and Associates about Facility operations, merchandising, and Company direction.

•Oversaw the implementation of and participates in community outreach programs and encouraged Associates to serve as a good member of the community.

•Worked as part of the management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns, Associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.

•Ensured compliance with Company and legal policies, procedures, and regulations for a Facility by analyzing and interpreting reports, implementing, and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, providing direction and guidance on executing Company programs and strategic initiatives.

•Modeled, enforced, and provided direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.

•Oversaw and enforced the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise.

•Provided supervision and development opportunities for Associates by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.

Walmart Supercenter 285, Huntsville, TX Assistant Manager September 2014 —September2015

•Managed Facility operations (Front-end, Fresh areas, Sales Floor, Accounting, Receiving, Membership and Refunds, parking lot and grounds, Professional Services, Tire and Battery Center, Jewelry, and Photo), including ensuring asset protection, inventory control, Member service, safety, and compliance in each area as part of daily assigned duties and communicating with other Managers and Associates about Facility operations, merchandising, and Company direction.

•Oversaw the implementation of and participates in community outreach programs and encourages Associates to serve as a good member of the community.

•Worked as part of the management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns,

•Tended to Associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.

•Ensured compliance with Company and legal policies, procedures, and regulations for a Facility by analyzing and interpreting reports, implementing, and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, providing direction and guidance on executing Company programs and strategic initiatives.

•Modeled, enforced, and provided direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards.

•Oversaw and enforce the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise.

•Provided supervision and development opportunities for Associates by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.

•Drove sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.

•Ensured Membership growth by improving the Member Experience and building Member relationships, by making business visits, requesting Club of the Community merchandise, and appropriately training and scheduling Member Service Associates.

•Ensured proper personnel procedures were followed for selection and recruiting, record retention, and training as required by Company policy and local, state, and federal laws and regulations.

Walmart Supercenter 3390, The Woodlands, TX Zone Manager February 2011-September 2014

•Assisted in driving the achievements of financial goals in multiple departments.

•Assisted management with the supervision of associates in multiple departments.

•Provided Customer Service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions.

•Participated in the hiring, recruiting, training, coaching, and evaluation of associates in assigned areas.

•Oversaw execution of merchandising plans in Fresh/Consumables areas by ensuring merchandise was in stock, available, and rotated properly.

EDUCATION

•University of Phoenix Texas - Bachelor of Science in Business Administration / Minor in Small Business and Entrepreneurship

•University of Phoenix Texas - Associates of Arts in University Studies - Business / Minor in Small Business and Entrepreneurs

CERTIFICATIONS

•perations Management

•Coaching and Developing Employees

•Managing Teams

•Manage Six Sigma product 1-2

•Statistics Foundations

•Delivering Employee Feedback

•Operational Excellence Work-Out and Kaizen Facilitator

•Lean Six Sigma Black Belt

<Leader, Analytical skills, Customer Service, Collaboration, Troubleshooting, Communication Skills, Technical Software, Adobe creative Cloud, Advertising, Brand Awareness, Brand Content, Budgeting, Business Analytics community outreach, Lean Six Sigma Black Belt, Minitab Operations Management, Microsoft Excel, Microsoft Teams, Marketing, Service Delivery, Sales Management, Operations Management, Microsoft Excel, Business Coaching, Microsoft PowerPoint, time management, Presentations, Team Leadership, Pricing Strategy, Customer Service Management, Quality Assurance, Customer Retention, Customer Retention, Customer Engagement Customer Engagement, Customer Experience Management, customer Experience Management, Customer Relationship Management (CRM), Contract Negotiation, Contract Negotiation, Microsoft Office, Microsoft Office, Job Coaching>

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