Customer Service Property Manager

Anthony Tricarico

Experienced Emergency Service Dispatcher and Property Manager

Staten Island, NY 10308

Cell -646-***-****

*********.*******@*****.***

My objectives include a challenging position within a growing organization that will utilize my skills and experience and expertise, as well as offer growth opportunities.

ADDITIONAL SKILLS AND KNOWLEDGE IN THE FOLLOWING:

Provide leadership, coaching, counseling and guidance to direct reports and assigns tasks and account responsibilities.

Attentive to details, effective follow-up, and customer focus.

Superior communication and organizational skills.

I am a multi-taker who is detail oriented with procedures and paperwork.

I can also provide direction, set goals and ensure that overall department goals are attained.

Authorized to work in the US for any employer

Property Management

25th Avenue Realty - Brooklyn, NY

April 2018 to Present

Supervise general maintenance work and setting up projects, and improving the know-how for field maintenance crew. Work done at multi-units, mix use and commercial properties

Physically inspect all common areas of the Property to ensure its peak readiness and appearance taking immediate action to unsatisfactory appearance problems

Administer the company policies and procedures as they pertain to the site operations. This includes but is not limited to the On-Site Accounting, Operations, Maintenance and Human Resource Policy Manuals.

Maintain safety. Reviewed status of daily Property maintenance needs with Owner, including scheduling of make-readies and staff work assignments.

Responsible for hiring new recruits

Prepared staff schedules

Managed day-to-day operations

Service Dispatcher

Approved Oil Company - Brooklyn, NY

March 2011 to April 2018

Manage up to 10+ Emergency Heating Service Men dispatching various service calls within the 5 boroughs and Long Island.

Worked 60-80hrs per week during winter season to insure dispatcher coverage.

Responsible for the creation of oil bills and Service to customers Accounts.

Work with billing partner and internal team to ensure any issues holding up billing are resolved in a timely fashion.

Responsible for the billing, follow up, and accounts receivable management.

Manager

Utrecht Manufacturing Corp - Brooklyn, NY

January 1990 to May 1999

Responsible for meeting established performance standards, profitability objectives, and adherence to safety regulations.

Hired, trained and scheduled all warehouse employees and truck drivers. Cross trained and developed employee skills for work coverage and future growth opportunities.

Monitor metrics and report on variances to budget.

Conducted regular safety meetings.

Ensured all employees complied with corporate policies and procedures.

Oversaw inventory control, adjustments and cycle count process.

Completed projects as assigned by upper management.

Trained employees on new programs, techniques and equipment.

Property Management Assistant

25th Avenue Realty - Brooklyn, NY

March 2000

Brooklyn, NY

Supervise general maintenance work and setting up projects, and improving the know-how for field maintenance crew. Work done at multi-units, mix use and commercial properties

Physically inspect all common areas of the Property to ensure its peak readiness and appearance taking immediate action to unsatisfactory appearance problems

Administer the company policies and procedures as they pertain to the site operations. This includes but is not limited to the On-Site Accounting, Operations, Maintenance and Human Resource Policy Manuals.

Maintain safety.. Reviewed status of daily Property maintenance needs with Owner, including scheduling of make-readies and staff work assignments.

Education

Bachelor of Science in Marketing in Marketing

College of Staten Island

January 2000

Associate in Applied Sciences

College of Staten Island

June 1998

Associate in Business

St. John's University - Staten Island, NY

June 1994

Contact this candidate