Customer Service Patient Care

Neena Sandhu, RPh 248-***-****

West Bloomfield Township, MI, 48322

*********@*****.***

S U M M A RY

A motivated and hardworking pharmacist with extensive experience in pharmaceutical services and pharmacy management along with a proven ability to manage cross-functional teams. Given my outgoing, friendly, and people-oriented personality, I connect well with diverse groups and individuals. I am also very well-organized, work efficiently and possess solid communication skills that aid my ability to efficiently support upper management.

S K I L L S

Pharmacy operation experience

Patient centered care & Counseling

Excellent verbal & written communication skills

Medication dispensing expert with accuracy

Efficient and timely multi-tasker

Friendly interactive style

Leadership & Collaboration Skills

Compassion & Empathy

Exceptional customer service skills

Attention to detail

Inventory management

W O R K E X P E R I E N C E

Pharmacist Oct 2024 - Present

Cadila Pharmacy Southfield, MI

Play a key role in achieving pharmacy revenue goals by maximizing prescription sales and promoting medication adherence. Manage and maintain medication records, ensuring accuracy and completeness. Evaluate and recommend appropriate therapeutic alternatives for patient care. Evaluate and verify prescription orders for accuracy and compliance. Manage inventory of pharmaceuticals, ensuring accurate record-keeping of all transactions. Coordinate medication orders with external providers to ensure safety and efficacy. Streamline inventory management leading to a decrease in stock wastage Compile and maintain patient profiles, including medical histories and allergies. Assist in quality improvement initiatives to enhance medication safety protocols and reducing errors. Assist in the preparation and dispensing of medications, including compounding. Educate patients on proper medication use, potential side effects, and drug interactions. Provide exceptional customer service by addressing patient concerns and inquiries with empathy and professionalism. Maintain patient confidentiality and HIPAA compliance in all aspects of pharmacy practice. Assist in the training of pharmacy staff on proper medication dispensing procedures. Pharmacist Preceptee Apr 2024 - Oct 2024

Cadila Pharmacy Southfield, MI

Managed and maintained medication records, ensuring accuracy and completeness. Maintained accurate records of controlled substances according to state regulations. Assisted in the preparation and dispensing of medications, including compounding. Compiled and maintained patient profiles, including medical histories and allergies. Ensured compliance with all applicable regulations, including state and federal laws. Managed inventory of pharmaceuticals, ensuring accurate record-keeping of all transactions. Utilized advanced pharmaceutical software to analyze patient data, which facilitated early detection of potential drug interactions for over 500 patients, supporting the overall safety initiatives of Cadila Pharmacy. Pharmacist Preceptee Jul 2024 - Sep 2024

Grant Pharmacy Southfield, MI

Managed and maintained medication records, ensuring accuracy and completeness. Conducted medication therapy management sessions with patients to optimize drug regimens and educate on potential side effects. Improved patient care by optimizing medication therapy through numerous drug utilization reviews per week. Maintained accurate records of controlled substances according to state regulations. Provided exceptional customer service by addressing patient concerns and inquiries with empathy and professionalism. Utilized pharmacy software to track patient information and medication history accurately and efficiently. Utilized data analytics to identify prescribing trends and opportunities for cost-effective alternatives. Applied knowledge of pharmacology to evaluate and monitor patient drug therapies. Assisted in the preparation and dispensing of medications, including compounding. Compiled and maintained patient profiles, including medical histories and allergies. Developed and implemented systems to ensure accuracy and compliance with regulations. Ensured compliance with all applicable regulations, including state and federal laws. Evaluated and verified prescription orders for accuracy and compliance. Maintained patient confidentiality and HIPAA compliance in all aspects of pharmacy practice. Managed inventory of pharmaceuticals, ensuring accurate record-keeping of all transactions. Monitored patient progress, adjusting drug therapies as needed to improve outcomes. Performed drug utilization reviews to ensure appropriate drug therapies and dosing. Performed drug utilization reviews to identify and address potential prescribing issues. Provided drug information to physicians, nurses, and other healthcare professionals. Medical Office Manager Jun 2021 - Dec 2023

Pediatric Neurology Clinic Southfield, MI

Monitored staff performance and provided feedback and guidance. Developed and implemented policies and procedures to increase efficiency and improve patient care. Analyzed and evaluated data to identify trends and potential issues. Managed daily operations of a medical office with a staff of 8, including scheduling, billing, and insurance coordination. Processed payments from patients and insurance companies. Developed and implemented marketing strategies to increase patient volume. Resolved patient complaints and ensured complete satisfaction. Supervised and trained office personnel on proper procedures and protocols. Facilitated patient registration, check-in, and check-out processes. Handled incoming and outgoing calls, and provided customer service. Monitored and maintained patient records in accordance with HIPAA guidelines. Monitored inventory levels of medical supplies and equipment. Implemented electronic health record systems and other software. Created and updated patient charts and other administrative documents. Developed and maintained patient databases and other records. Scheduled patient appointments, tests, and procedures. Participated in continuing education and professional development activities. Developed and maintained relationships with referral sources. Coordinated with physicians and other healthcare providers. Catering Manager Jan 2016 - Aug 2018

Grand Lux Banquets Sterling Heights, MI

Developed and maintained relationships with external vendors and suppliers. Managed a team of 10+ catering staff to ensure successful events and customer satisfaction. Established and maintained relationships with vendors to ensure quality and cost-effectiveness. Utilized strong communication and organizational skills to manage events and ensure client satisfaction. Planned and organized catering events and ensured all catering staff were adequately trained. Maintained a clean and organized kitchen, ensuring all safety protocols were followed. Developed and maintained relationships with clients to ensure repeat business. Developed and implemented policies and procedures to ensure consistent quality and customer satisfaction. Ensured compliance with health and safety regulations. Developed and implemented marketing strategies for catering services. Developed and maintained a database of catering clients. Developed and implemented creative menus for special events, ensuring quality of food and presentation. Developed and managed catering staff training and development programs. Developed and implemented a food safety program to ensure food safety. Ensured customer satisfaction by responding to customer inquiries and complaints in a timely manner. Coordinated with vendors to ensure timely delivery of necessary supplies. Prepared cost estimates for clients and tracked expenses. Developed and maintained relationships with vendors to receive the best quality food and the best pricing. Developed and maintained an inventory of catering supplies and equipment. Developed and implemented quality assurance procedures to ensure food safety and customer satisfaction. Developed and maintained a budget to ensure cost-effectiveness. Prepared reports and documentation for catering services. Pharmacist In Charge, Owner (PIC, Owner) Aug 2001 - Jan 2014 Retail & LTC Pharmacy Pontiac, MI

Provided patient education, including proper storage and disposal of medications. Managed and maintained medication records, ensuring accuracy and completeness. Collaborated with insurance providers to resolve billing issues and streamline claims processing. Collaborated with physicians to optimize medication therapy for over 2500 patients resulting in improved health outcomes. Conducted medication therapy management sessions with patients to optimize drug regimens and educate on potential side effects. Developed a protocol for handling specialty medication orders, improving efficiency and accuracy. Established a medication counseling program that increased patient adherence. Initiated a staff training program on compounding medications, improving skills and enhancing service offerings. Led a team of [5] pharmacy technicians to ensure accurate and timely prescription fulfillment. Led quality improvement initiatives to enhance medication safety protocols and reduce errors. Maintained accurate records of controlled substances according to state regulations. Participated in community outreach programs to promote health education and medication safety. Provided exceptional customer service by addressing patient concerns and inquiries with empathy and professionalism. Responded to drug information inquiries from healthcare professionals in a timely and accurate manner. Utilized medication therapy management techniques to optimize patient outcomes. Streamlined inventory management system leading to a decrease in stock wastage by [25%]. Utilized [pharmacy software] to track patient information and medication history accurately and efficiently. Worked collaboratively with healthcare providers to develop individualized care plans for patients with chronic conditions. Applied knowledge of pharmacology to evaluate and monitor patient drug therapies. Assisted in the preparation and dispensing of medications, including compounding. Assisted in the training of pharmacy staff on proper medication dispensing procedures. Compiled and maintained patient profiles, including medical histories and allergies. Coordinated medication orders with external providers to ensure accuracy and completeness. Developed and implemented comprehensive medication plans for patients. Developed clinical protocols and procedures to improve patient care. Developed referral networks for patients requiring specialized care or services. Educated patients on proper medication use, potential side effects, and drug interactions. Effectively counseled patients on proper medication use and potential side effects. Evaluated and recommended appropriate therapeutic alternatives for patient care. Evaluated and verified prescription orders for accuracy and completeness. Maintained patient confidentiality and HIPAA compliance in all aspects of pharmacy practice. Managed inventory of pharmaceuticals, ensuring accurate record-keeping of all transactions. Participated in the development of safety programs to reduce medication errors. Performed drug utilization reviews to ensure appropriate drug therapies and dosing. Performed drug utilization reviews to identify and address potential prescribing issues. Provided drug information to physicians, nurses, and other healthcare professionals. Spearheaded the implementation of innovative pharmacy management software, reducing medication errors, and increasing overall operational efficiency.

Developed and maintained strong relationships with many healthcare providers, enhancing the referral network and boosting client satisfaction.

Led a team of pharmacists and technicians, fostering a collaborative environment that improved staff retention rates over many years.

E D U C ATION

Bachelor of Science: Pharmacy May 2001

Wayne State University, Detroit, MI

Bachelor of Science: Microbiology Dec 1996

University of Michigan-Dearborn, Dearborn, MI

C E R T I F I C ATIONS

Licensed Pharmacist in State of Michigan

Contact this candidate