Risk Management Internal Audit
Resume:
LONDENA BETHEL
RIDGELAND PARK, NASSAU, BAHAMAS
242-***-**** *********@*****.***
PROFILE SUMMARY
Experienced financial services executive with over 2 decades in compliance, risk management, and operational leadership within regulated sectors. Proven track record in enhancing efficiency, driving regulatory compliance, and establishing governance frameworks that bolster resilience and transparency. Skilled in cross-functional leadership, stakeholder engagement, and strategic problem-solving to support sustainable growth. Recognized for a solution-focused approach and commitment to high standards in fast- paced, complex environments.
WORK HISTORY
DELTEC BANK & TRUST LIMITED
Asst. Manager Internal Audit Nassau, Bahamas May 2022 – Present
Audit Leadership: Led complex, high-stakes audit engagements, developing and executing comprehensive testing procedures that drove efficiency and effectiveness.
Audit Reporting: Delivered high-quality, actionable internal audit reports that received widespread acclaim for clarity and impact, driving business improvement and risk mitigation.
Risk-Based Audit Planning: Implemented a data-driven, risk-based approach to prioritize audit activities, resulting in a 30% reduction in time-to-completion for critical engagements and enhanced audit efficiency.
Issue Escalation and Communication: Established a robust issue escalation framework, ensuring timely and effective communication with leadership and stakeholders, and reducing response time to high-risk findings by 25%.
Stakeholder Engagement and Collaboration: Designed and maintained a stakeholder dashboard to track project progress and remediation efforts, increasing transparency and stakeholder satisfaction by 40% through consistent, timely cross-functional collaboration ANSBACHER (BAHAMAS) LIMITED
Sr. Risk Analyst Nassau, Bahamas September 2019- April 2022
Risk Governance: Spearheaded the implementation of a robust risk management framework, ensuring alignment with organizational objectives and regulatory requirements.
Enterprise Risk Management: Conducted comprehensive risk assessments across all business units, identifying and analysing potential risks to inform strategic decision-making and mitigate compliance risk.
Business Continuity Planning: Developed, implemented, and evaluated the organization's Business Continuity Plan, ensuring seamless operations in the event of disruptions.
Compliance Reporting: Prepared and presented risk reviews to the Board and external stakeholders, ensuring transparency and adherence to regulatory requirements.
Policy Development: Updated corporate policies to reflect changing regulatory landscapes and organizational objectives, ensuring compliance and risk mitigation.
M&A and Regulatory Review: Coordinated merger and acquisition activities, ensuring regulatory compliance and effective risk management.
LONDENA BETHEL
RIDGELAND PARK, NASSAU, BAHAMAS
242-***-**** *********@*****.***
WORK HISTORY, CONT’D…
COMMONWEALTH BANK LTD.
Sr Audit Assistant Nassau, Bahamas May 2000 – August 2019
Data Integrity and Accuracy: Ensured the accuracy and integrity of financial and operational data, identifying and addressing any discrepancies or anomalies.
Regulatory Compliance: Conducted regulatory attestation, pre-implementation, and risk-based audits to ensure compliance with industry regulations and standards, driving business acumen and strategic goals.
Operational Risk Management: Planned and executed operational risk-based audits using international audit standards, such as IIA IPPF and COSO, to identify and mitigate risks.
Audit Reporting: Documented audit test and summary of findings, preparing comprehensive reports that informed business decisions and drove process improvements.
Compliance Verification: Verified compliance of company controls with established policies, industry regulations, and operational guidelines, ensuring adherence to governance and risk management frameworks.
Internal Control Effectiveness: Tested internal control design effectiveness through completion of walk- throughs in complex business areas, identifying areas for improvement and recommending enhancements.
COMMONWEALTH BANK LTD.
Branch Internal Control (Compliance) Officer Nassau, Bahamas February 2016 - November 2017
AML and Regulatory Guidance: Provided expert guidance on Anti-Money Laundering (AML) and Know Your Customer (KYC) processes to staff, ensuring adherence to regulatory requirements and industry standards.
Risk Assessment and Monitoring: Conducted thorough risk assessments to identify and mitigate potential risks associated with local business activities, ensuring that all risks are appropriately assessed and monitored.
Suspicious Activity Reporting: Reviewed and dispositioned suspicious client transactions, escalating to local Compliance for further review as necessary, to ensure timely and effective reporting of potential money laundering activities.
Client Onboarding and Due Diligence: Reviewed and approved low-risk client profiles, ensuring that KYC acceptance was in line with local regulations and corporate KYC policies, to maintain a robust and compliant client onboarding process.
Compliance Reporting and Training: Prepared and submitted branch internal suspicious activity reports
(SARs) and monitored compliance implications for all new and existing products and services, ensuring that the branch remained compliant with regulatory requirements. LONDENA BETHEL
RIDGELAND PARK, NASSAU, BAHAMAS
242-***-**** *********@*****.***
WORK HISTORY, CONT’D…
COMMONWEALTH BANK LTD.
Branch Internal Control (Compliance) Officer Nassau, Bahamas February 2016 - November 2017
Compliance Training and Development: Identified, organized, and facilitated branch compliance quarterly training, ensuring that staff were equipped with the knowledge and skills necessary to maintain a compliant and risk-aware culture.
Process Improvement and Optimization: Analyzed and assessed branch processes, ensuring compliance with bank-approved procedures, and implemented process improvements to achieve a 50% reduction in audit findings and enhance overall branch performance, resulting in the branch being recognized as
"Branch of the Year".
COMMONWEALTH BANK LTD.
Customer Service Supervisor Nassau, Bahamas January 2014 - February 2016
Led Customer Service Department: Oversee daily operations, including managing workflows, setting performance goals, and optimizing department processes to ensure high-quality customer experiences and efficient resolution of issues.
Customer Inquiry and Resolution Specialist: Serve as a primary point of contact for handling complex customer queries, resolving escalations, and managing complaint resolution, consistently achieving high satisfaction ratings.
Customer Insights and Market Analysis: Conduct and analyze customer satisfaction surveys and competitor benchmarking to identify trends, inform strategy, and enhance service quality.
Risk Management and Fraud Investigation: Manage credit card chargebacks and oversee fraud investigation processes, collaborating with cross-functional teams to mitigate risk and maintain customer trust.
Training and Development Leader: Ensure all team members are adequately trained on customer service best practices, compliance requirements, and product knowledge, supporting a culture of continuous learning and professional growth.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION (BANKING), Edinburgh Napier University 2023
(Currently enrolled)
Professional development completed in the following areas: Management and Organizational Change, areas: Leading Strategic Decision Making, Building and Marketing High Performing Organizations, Global Business Economics, Global Finance, and Financial Markets Institutions and Banking.
LONDENA BETHEL
RIDGELAND PARK, NASSAU, BAHAMAS
242-***-**** *********@*****.***
EDUCATION, CONT’D…
BACHELOR'S IN BUSINESS MANAGEMENT, Edinburgh Napier University 2016
Professional development completed in the following areas: International Business, International Marketing, Operations Management, Organizational Change Management, Managerial Finance and Strategic Movement in the Global Context.
ASSOCIATE'S IN BUSINESS ADMINISTRATION AND BANKING & FINANCE, Success Training College 2014
Professional development completed in the following areas: Intro to Management, Computerized Accounting, Computer Applications, Banking Law, Business Planning, and Psychology ABIFS - COLLEGE DIPLOMA IN BANKING AND FINANCE,
Bahamas Institute of Financial Services 2014
Professional development completed in the following areas: Banking Certificate, Supervisory skills, Financial Institutions and Services, Business Fundamentals, Business Communications, Banking Law, Money and Capital Markets and Multinational Banking. CERTIFICATIONS
ACAMS - Advanced Certified Anti-Money Laundering Specialist (April 2017)
ICA Diploma - Anti-Money Laundering and Compliance Diploma (October 2014)
CFP - Certified Financial Planner (September 2013)
Trust - Fundamentals of Trust Law (September 2011)
Trust - Administration & Company Law Stage 1 (September 2012) REFERENCES
Mrs Juliette Fraser
Asst. Vice President, Operations, Commonwealth Bank Ltd.
Mrs Jacqueline Hunt, CPA
President, Diamond Accounting Group
***********@**************.***
LONDENA BETHEL
RIDGELAND PARK, NASSAU, BAHAMAS
242-***-**** *********@*****.***
REFERENCES
Mr Conrad Jones
Office Manager, Ministry of Grand Bahama
Contact this candidate