Assistant Manager Quality Control
Resume:
First Names : SENGA AYEZEMA Innocent
Birthplace : Niangara
Date of birth : 06/08/1986
Gender : Male
Contact : +243******* / +243*********
Mail adresse : ***************@*****.***/ ***************@*****.** Address : Murara area, Goma city, North Kivu Province, DR Congo
Master: February 2020 – Jun 2023: Master of Development in Monitoring and Evaluation– At Uganda Christian University (Mukono campus)
Bachelor: From October 2017 – July 2019: Community Development - Entrepreneurship and Projects management: College of Management (Institut Supérieure de Management/Bukavu - DRC)
TRAINING
MEAL in Humanitarian Interventions – May 2023
Monitoring, evaluation, accountability, and learning (MEAL) – PHV Bujumbura – Jully 2023
Conflict Analysis and Mediation (CAM) - Kofi Annan - Accra: Feb. 2023
Data collection and analyses using KOBO, STATA, SPSP, EXCEL – UCU Uganda – June 2022
USIP: United Nations Humanitarian Civil-Military Coordination (UN-CMCoord): Sept 2019
Project Management United Nations WebEx – Octber 2019.
Logistics support to UN peacekeeping operations: Jul 2021 - EMP Bamako
i. Logistics and Operations Assistant with MONUSCO/ Bukavu from June 2011 – Up to 30 June 2024 (Reason of separation – End of UN Operations in South Kivu Province):
Coordinated logistic operations and ensured timely delivery of support to all clients in the Field Office within the Area of Responsibility (AoR). Assisted in implementing SOPs, instructions, procedures, and new processes of the Mission Support Center.
Evaluated Key Performance Indicators (KPIs), supported MONUSCO in South Kivu province in logistics activities, and kept decision-makers/leadership informed while ensuring consistency of information presented to stakeholders.
Established and nurtured relationships with national authorities, international NGOs, humanitarian coordinators, and other stakeholders in South Kivu Province.
Oversaw security management, including regular monitoring and analysis, to ensure the safety of personnel and operations in high-risk areas.
Maintained robust financial, administrative, and logistical oversight, ensuring program efficiency and donor compliance,
Managed the full supply chain function, including procurement, warehousing, logistics, and distribution for a mining site.
Developed and implemented strategic supply chain processes to optimize operations and reduce costs.
Supervised daily operations across multiple departments, including Front Office, Housekeeping, Food, Maintenance, and Guest Relations.
Implemented and monitored standard operating procedures (SOPs) to ensure efficiency and consistency in service delivery.
Collaborated with department heads to address operational challenges and enhance overall guest experience.
Handled and resolved guest complaints promptly, ensuring high satisfaction and loyalty.
Analyzed guest feedback, online reviews, and satisfaction surveys to identify areas for improvement.
Led, mentored, and trained teams to enhance service quality and operational standards.
Conducted regular training sessions on guest service, operational efficiency, and brand values.
Assisted in preparing and managing the annual operational budget, monitoring expenses to ensure cost efficiency.
Developed and implemented strategies to optimize revenue through upselling programs and efficient inventory management.
Ensured compliance with local and international regulations on health, safety, and environmental standards.
Conducted audits, inspections, and risk assessments to maintain a safe environment for guests and staff.
Stayed updated on emerging hospitality trends and recommended technology solutions to improve service delivery.
Maintained accurate records of incidents, inspections, and compliance certifications.
ii. Focal Point for Quick Impact Projects (QIPs) related to MONUSCO Mandates - Protection of Civilians from January 2015 up to 30 June 2024 (Reason of separation – End of UN Operations in South Kivu Province):
Managed regional program in a volatile and insecure context, ensuring alignment with MONUSCO and organizational strategic goals.
Developed and implemented a sector strategy, driving program growth and consolidating activities in challenging contexts.
Oversaw all activities related to resource mobilization, grant management, funding needs and gaps, and the awarding process. Maintained project calendars and milestones, analyzed project activity information, and monitored progress toward goals using various project management databases.
Developed and maintained strategic and impactful partnerships with UN Agencies and NGO networks, ensured alignment shared policy, advocacy, and research goals.
Led the establishment of performance measures and coordinated the development of monitoring and evaluation systems tailored to MONUSCO project requirements.
Provided technical guidance to Assistance/Development Objective Teams in designing and planning evaluations, special studies, and assessments.
Successfully coordinated the Mission Performance Monitoring Plan, ensuring the validity of information and indicators used for strategic decision-making.
Conducted comprehensive data analysis for the Mission's operational plans, contributing to Administrative General assembly Budget Justifications and other reporting processes.
Oversaw the creation of annual reports on MONUSCO performance, providing actionable insights for program improvement.
Planned and conducted training workshops for implementing partners to enhance their capacity in MEL (Monitoring, Evaluation, and Learning).
Spearheaded initiatives to align MEL practices with evolving UN Agencies policies, driving innovation in monitoring and evaluation methodologies.
Established relationships with private sector entities, government ministries, and key stakeholders to promote sustainable development and economic resilience.
Coordinated with other team members to ensure that data needed for donor reporting
(including donor-specific results frameworks) is collected, collated, analyzed, and prepared for reports in a timely and ethical manner to inform decision makers on the findings in order to adopt the appropriates policies/SOPs and track lessons learned for the next programmes.
iii. Monitor and Evaluator assistant from Jun 2006 to May 2008: GARAMBA NATIOAL PARK
Assisted the Garamba park program officer in daily implementation, coordination, and monitoring of the projects/programmes of the Park to minimize poaching by residents surround the park.
Examined the preferences and eligibility criteria of the principal donors and other sources of funding for the Park.
Planned and carried out evaluations, assessments, and studies from inception to completion. data collection; ensured quality control of quantitative and qualitative data collected in the field; Prepared project planning worksheets and activity follow-up mechanisms (general/specific activity plans, procurement plans, M&E plans, etc.). Ensured that field staff complied with planning documents and implemented corrective mechanisms whenever necessary.
Provided strategic leadership for economic livelihood interventions, encompassing agriculture, artisanal mining, and other sectors.
Prepared internal and external reports to ensure effective and timely information flows and reported to the hierarchy, key stakeholders, and donors.
Name Occupation Contact Address
E
ric KIPASA Consultant – Urban Resilience
at World-Bank
+243********* Kinshasa
*******@*********.***
Lionel EKPO Mission Support Center
Supervisor - MONUSCO
+243********* Bukavu Field Office
*****@**.***
Jean de Dieu
ANDAVO
Community Conservation
Programmes coordinator –
Garamba National Parc
Nagero Station
*******@************.***
I certify that the information’s provided above are correct and defendable, from the best of my knowledge.
Goma, February 11, 2025
Senga Ayezema Innocent,
Language Read Write Speak Understand
English Fluent Fluent Fluent Fluent
French Fluent Fluent Fluent Fluent
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