General Manager Customer Service
Resume:
PERSONALSUMMARY
A capable, results orientated GM resident with experience of leading high-performance teams and of successfully increasing efficiency and productivity whilst reducing costs and inefficiencies. Ability to keep a level head at all times, nurture and grow a business, evaluate opportunities and risks and also deliver innovative new solutions to challenges. Possessing excellent client facing and configuration
skills and highly successful in helping define company direction, achieving goals and optimizing business.
Currently looking for a suitable managerial position with an ambitious company. Education
• Bachelor Level Math
• Diploma certificate international trade (01.oct.2009-30june 2011 Tunis)
• Professional diploma certificate commerce and marketing smart international academy England 16-July 2121
Work experience
2022 - 2023 General Manager (Hotel Danah Al Mourouj) In Abha 2019 – 2021 General Manager (Hotel Iridium 70) In Jeddah.
• Works independently within the powers conferred upon him functions include.
• Developing and executing the general policies and strategic plans so as to achieve objectives attain.
• The best of performance and financial profit working on increasing total income Upgrading.
• Customer service sustaining active communications with company/hotel owner managing.
• Responsible for the preparation, Presentation and subsequent achievement of the hotel’s annual Operating budget, marketing & sales plan and capital budget.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Developing improvement actions, carry out costs saving. ***.********@*****.***
+966-**-******* WhatsApp
Anis Ibnhadj Khalifa
TUNIS-TUNISIA
General Manager
2008-2018 Hotel Manager on Duty; Hotel the Residence Tunis
• (5 start Resort one of the Leading Hotel in The World)
• Responsible for maintaining visibility with guests at all times, and for assisting to run a hotel that 155 guest rooms and suites. 7 conference rooms, 5 restaurants Spa, and golf course 18 holes.
• Establishing priorities consistent with the hotel objectives.
• Reporting to the GM, responsibilities and essential job functions.
• Administering and enforcing hotel policies and procedures.
• Resolving customer complaints in a timely and professional matter.
• Building strong relationships with companies that supply the hotel.
• Promoting hotel services and facilities to guests at every opportune 2004-2008 Front Office manager Hotel the Residence Tunis.
● Ensure front desk is tidy and has all necessary and material.
● Train, supervise and support once staff, including receptionists, security guards and call center agents.
● Schedule shifts.
● Ensure timely and accurate customer service.
● Handle complaints and specific
customers’ requests. Troubleshoot
emergencies.
● Monitor stock and order once supplier
1999-2004 : Cars Dealer
Ford/GMC In Los Angeles USA
Function: salesMen
• “Understands automobiles by studying character” stics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Develops buyers by maintaining rapport with previous customers; suggesting trade-ins: meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport DATES FACTORY (MEDDIFRUIT TUNIS)
1993-1999
Function: Production Manager In Tunis
• Oversee the production process, drawing up a
production schedule; Ensure that the production is cost-effective
• Decide what resources are required
• Draft a timescale for the job
• Estimate costs and set the quality standards
• Monitor the production processes and adjust schedules as needed
• Be responsible for the selection and maintenance of equipment
• Monitor product standards and implement quality-control programmers
• Liaise among different departments, e.g., suppliers, managers
• Work with managers to implement the company's policies and goals
• Ensure that health and safety guidelines are followed
• Supervise and motivate a team of workers
• Review worker performance
• identify training needs
2014-2015 In charge for the Hotel security department Included my position Hotel Manager
Languages: Arabic, English, French and Italian
Other Skills:
• Hotel pre-opening.
• Clean Driving License (Tunisian, American and Saudi Arabia)
• Advanced First Aid.
Interests: Right now, I'm looking to develop and progress my career with an ambitious, award-winning hotel which I'm looking to recruit talented professionals.
Contact this candidate