Operations Associate Retail Warehouse
Resume:
Andrew Hall
Chicago, IL *****
**********@*****.***
Professional Summary
• To secure full-time employment with a company that can give me an opportunity to grow professionally.
• Recently obtained my PERC License from the state of Illinois. Which is a license to do security work.
• Also certified and have experience driving a sit down electric fork lift. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Ground Operations Crewmember / Shift Lead
Veho Tech, Inc-Chicago, IL
May 2024 to October 2024
• Ground Operations Associate.
• Last mile delivery company. Held various roles from production and sortation, picking, stowing and sorting packages for final mile delivery.
• I was certified to drive the sit down electric fork lift. Unloaded and loaded semi trailers of various sizes. Move pallets around the warehouse and stage production line.
• Also worked the morning shift where drivers would pick up routes and deliver packages. Would have to retrieve bakers racks with sorted packages for drivers depending on their route.
• Was also a shift lead and was responsible for setting up production.
• Ensuring production is on time and running smoothly.
• Give updates to shift supervisors throughout the production process as certain milestones were reached.
• Close production and clean up the warehouse after production has completed.
• Also had to submit work orders, process returns, check in drivers, learn various computer systems for daily operations.
• Was converted from a part time employee to a full time employee when I left American Eagle Outfitters to work there full time after being offered a promotion to a shift lead position. Picker/Packer
American Eagle Outfitters / Quiet Logistics-Chicago, IL March 2024 to August 2024
• Was converted from Randstad Staffing over to a full time employee. Job roles remain the same as previously listed with Randstad Staffing.
Picker/Packer
Randstad Staffing / Quiet Logistics-Chicago, IL
September 2023 to March 2024
• Use IR Scanner to Pick Multi Unit or Single Customer Orders
• Use Lotus Robots to Pick Orders
• Meet Picking Quota Determined by Department & Method of Picking
• Load & Unload Robots / Bring Orders to Shipping
• Ship Orders to Customer Using Client Specifications for AYR, American Eagle, Fanatics, and more.
• Stock Inventory
• Constant Use of Ladders, Pallet Jacks, Lifting 50+ Lbs, Standing, Walking, Squatting, etc..
• Make Boxes for Shipping
• Work in the docks and sortation department.
• Palletizing outgoing orders for shipment
• Unloading and loading trucks
• Inventory control and management
Inventory Specialist / Floor Lead
Diag Partners-Chicago, IL
January 2023 to September 2023
• Inventory / audit a retail store daily.
• Required to travel to multiple states & locations.
• Cycle Counts
• Scan products and enter quantity accurately and in a timely manner.
• Single scan soft line sections or whenever necessary.
• Arrange products to ensure accurate count.
• Constant standing, squatting, kneeling, bending, reaching and lifting for 8 to 12+ hours daily.
• Maintain organized work environment while maintaining ladder safety and other safety protocols.
• Floor lead is a supervisory position directing employees to appropriate sections to maintain fast and efficient work flow while also working.
• Coordinate with retail store employees for SKU checks or other issues. Marketing/Customer Service
E.M.M.G.-Chicago, IL
July 2022 to January 2023
● Door to Door and Retail Sales
● Sell Customers Solar Credits and Change their default energy supplier
● Sign customers up for free government cell phones, tablets, and free government cell service if they're eligible through government assistance
Barista/Cook
Dunkin Donuts
January 2021 to July 2022
● Made variations of Coffees, Lattes, and other drinks to customer specifications
● Responsible for making customized food orders
● Open store and prep stations for employees to be able to work without needing to stock supplies Owner/operator
A.D.H. Contracting-Chicago, IL
January 2019 to January 2021
• General Contracting Company. Service maintenance and janitorial contracts. Painting, make readies / apartment turns, masonry, rehabs, drywall, etc...
• Oversaw various job sites and employees.
• Responsible for job estimates and acquiring new business.
• Managed payroll function and day to day operations for five employees.
• Daily answer phone calls, emails, and meet with clients.
• Write contracts for maintenance and janitorial responsibilities for numerous apartment complexes.
• Invoice itemized work for payment.
• Dispatch employees and assign job functions.
• Check on progress of work at various job sites to ensure quality of work.
• Always ensure that we made our deadlines. Even if it meant working overnight or 18+ hour days.
• Many more duties and work that had to be taken care of daily while working on certain job sites. Self-employed
Independent Contractor
January 2016 to December 2019
• Worked with real estate companies, associations and residential customers
• Jobs varying from janitorial/security to interior/exterior painting (iron fences, interior rooms/hallways, exterior walls and metal), to masonry, and unit turns (complete overhaul of dwelling for move-in readiness).
• Maintenance / Work Orders
• On call 24/7
• Let tenants in if they got locked out
• Job estimates
• Write daily work and property reports for management to review
• Always stay friendly and professional especially when in direct contact with tenants.
• Phone calls, emails, price negotiation.
• Stocking supplies, negotiating prices, recieve deliveries.
• Establish relationships with vendors
• Grounds clean-up
• HUD inspection prep
• Electrical and plumbing
• Many other job duties
Social Media Marketing and Electronic Assembly
AmpliVox Portable Sound Systems & Lecterns-Northbrook, IL January 2010 to December 2013
Social media marketing and electronic assembly. Experience included:
• Running social media promotions. Promoting business through various social media outlets-YouTube, Twitter, Facebook blogs and LinkedIn.
• Data Entry and Website Maintenance
• Answering customers emails and phone calls.
• Assembling portable PA systems (wood and plastic) with and without audio, from the ground up.
• Soldering circuit boards and electrical components.
• Making instructional product videos, writing blogs to drive traffic to the AmpliVox site, as well as engaging with social media outlets to drive traffic through Twitter and Facebook posts.
• Implementing QR (quick read) codes on products.
• Working with power tools and machinery.
Warehouse & Shop Manager
Aqua Plumbing Services, Inc.-Niles, IL
January 2007 to December 2009
Plumbing outfit serving residential, commercial and industrial customers. Ran warehouse-ordered and stocked supplies. Specific duties included:
• Creating inventory database and item request form to keep track of inventory.
• Filling supply work order requests and delivering supplies to job sites as needed.
• Cycle count & audit stock of plumbing fittings, parts, pipes, and shop tools.
• Assisting plumbers on work orders and jobs as needed.
• Oversee all warehouse operations, including receiving, storing, and shipping of products
• Develop and implement efficient warehouse processes and procedures to maximize productivity and minimize errors
• Ensure accurate inventory control and perform regular cycle counts to maintain inventory accuracy
• Coordinate with suppliers, carriers, and other stakeholders to ensure timely delivery of goods
• Monitor and optimize warehouse layout to maximize space utilization and improve workflow
• Implement safety protocols and ensure compliance with health and safety regulations
• Manage a team of warehouse staff, including hiring, training, scheduling, and performance management
• Collaborate with other departments to meet customer demands and resolve any issues that arise Customer Service Representative and Plumbing Associate Lowe’s-Lake in the Hills, IL
January 2006 to January 2007
Extensive customer service training; primarily worked in plumbing department assisting customers. Other duties included:
● Unloading shipments (forklift experience).
● Organizing/setting up product displays, stocking shelves.
● Cashier, cleaning break room, bringing carts in from parking lot. Plumbers Apprentice
Ewing Doherty Mechanical (EDM Inc.)-Bensenville, IL January 2005 to January 2007
General Labor/Plumber’s Apprentice for new construction plumbing outfit. Job duties included:
● Cleaning units of all plumbing debris.
● Digging and layout of PVC pipe for undergrounds, drill/layout gas pipe, PVC, and copper, stud guard pipes.
● Unloading shipments, organizing products in trailer.
● Cutting and installing gas pipe.
● Installing fixtures and trim.
Telemarketing Positions
January 2004 to December 2005
CRW Thermal Windows (now closed)-Cold called to sell/set up appointments for salesmen to give estimates for windows and siding.
Radio ads-Cold called and sold radio ad time.
Soliciting Donations-Cold called requesting donations to various law enforcement and fire department organizations.
Education
Associates degree in Information Systems Securities ITT Technical Institute-Arlington Heights
2010 to 2012
Skills
• Customer service
• Outside sales
• Supply chain management
• Shipping & receiving
• Typing
• Freight
• ERP systems
• Data entry
• Baking
• Telemarketing
• Electronic Assembly
• Mechanical knowledge
• Load & unload
• Analysis skills
• Social media management
• Upselling
• Negotiation
• Manufacturing
• Pallet jack
• Construction estimating
• Procurement
• Digital marketing
• Organizational skills
• Customer relationship management
• Heavy lifting
• Content Creation
• Inventory management
• Administrative experience
• Assembly
• Cold calling
• Soldering
• Pricing
• Merchandising
• Business development
• Leadership
• Sales
• Team management
• Communication skills
• Outbound calling
• Customer support
• Office experience
• Order fulfillment
• Construction
• Warehouse experience
• Payroll management
• Property management
• Outdoor work
• Inside sales
• Picking & packing
• Blogging
• Maintenance
• Inventory control
• Forklift
• Heavy equipment operation
• Computer skills
• Order management system
• Materials handling
• Warehouse management
• Supervising experience
• Purchasing
• Door-to-door
• Hospitality
• Customer acquisition
• Plumbing (4 years)
Certifications and Licenses
PERC Card
September 2024 to Present
Forklift Certification
July 2024 to Present
Contact this candidate