Call Centre supervisor

Name: Garfield O’Brien

Driver’s license: Code EB

Nationality: South African

Home language: English

Other language: Afrikaans

I am writing to express my interest in the Short-Term Insurance Claims administration position as advertised .With a strong background in insurance claims processing and a keen eye for detail, I am confident in my ability to contribute effectively to your team. My previous role as a Claims Processor,I handled a variety of insurance claims, ensuring accuracy and efficiency in every step of the process. My responsibilities included reviewing claim documentations,assessing claim validity,and communicating with clients and adjusters to facilitate swift resolutions .This experience has honoured my skills in managing complex cases and maintaining high standards of customer services . I possess a solid understanding of short-term insurance policies and procedures .THANK YOU ! for considering my application and I look forward to the interview.

Employment History and References

Work Experience

Full Time Employment

Name of Company : SA Eagle Insurance (Zurich / Bryte Ins ) Position : Claims Clerk

Duration : 05/10/87 to 30/02 2003

Part Time Employment

Name of Company : Checkers

Position : General Assistant

Duration : 01/11/2014 to the present

Name of Company : Debonairs

Position : Driver

Duration : 30/08/2006 to 30/08/2014

References

Name of Company : Bryte Insurance (Zurich /SA Eagle Ins) Contact : Ronel Vosloo (Branch Manager)

Contact number : (041-*******

Name of Company :Bryte Insurance (Zurich /SA Eagle Ins) Contact : Richard Maliepaard (Assessor)

Contact Number : (041-*******

Name of Company : Bryte Insurance (Zurich /SA Eagle Ins) Contact : Ebeth (underwriter)

Contact number : (041-*******

Educational Qualifications

Last School Attended : Woolhope Secondary School

: Malabar

: Port Elizabeth

Highest Standard passed : Matric (Grade 12 )

Subjects passed: English, Afrikaans, Mathematics, Physical Science, Biology and Accountancy

Other Courses Completed

Name of Institution : Zurich

Course : Business Communication Skill

Year Obtained : 1996

Name of Institution : Cooper & Leibrandt

Course : : Phillips Compaz Deskros Microsoft

Years obtained : 1996

Name of Institution : Zurich

Course : Principles of Insurance

Year obtained : 1996

Name of Institution : Zurich

Course : Free to grow

Year Obtained : 2002

Name of Institution : Insurance Institute

Course : Certificate Of Proficiency/Short-term Intermediate Certificate) Year Obtained : 2001/2002

Name of Institution : Academy Institution of Computers Course : Call Centre agent

Year obtained : 2010

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