Recruiter_Administrative_Clerical_Staffing

Kendra Ruff

Phone: 704-***-****

Email: **********@*****.***

Objective

Technologically savvy and goal-oriented Administrative Assistant with nine years experience in the health care industry. Driven and motivated to assist organizations thrive. Skilled in prioritizing and completing task independently.

Ability Summary

Excellent Customer Service. Organizational Skills. Dependable Employee. Detail Oriented. Good Written&Verbal Communication. Strong Interpersonal Skills. Problem-Solving Abilities. Medical Terminology. Knowledge on use and basic maintenance of office equipment. Proficient in Excel. Microsoft Office. Word. PowerPoint. Outlook. Committed High Achiever. Skilled Collaborator. Cross-functional Effective. Solution Oriented. Rapid&Adaptive. Goal-Oriented. Purpose Driven. Team Player. Ambitious. Training and Development. Time Management. Decisive Skills. Analytical. Active Listener. Accountable. Ethical. Professional.

Employment History

03/2024 - 01/2025

Customer Support Specialist

Express Employment Pro, Gastonia, NC

Interfaced with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicated schedule or stock changes, and managed inbound scheduling requests.

Reported, investigated and resolved (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation.

Maintained and updated filing, inventory and database systems (both manual and computer processes)

Worked closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:

Creating customer manifests-Printing and distributing process documents for daily production-Ensuring stock inventory in conjunction with Plant Manager

Printed waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.

Supported with routing and rerouting of our trucks on a daily/weekly basis

Liaising with all departments and customers on account changes (billing, sales and logistics)

Generated reports on an as needed basis for the leadership team

Constantly looked for new ways to better/improve the current administrative process

01/2023 - 12/2023

Staffing Recruiter

Peak Workforce Solutions/Newbold Services, Greenville, SC

Builds and maintains strategic partnership with the client

Builds and maintains a talent pipeline that aligns with the client's needs

Corresponds with all applicants, schedule interviews, send offer letters and provides feedback

Retains applicants through counseling on attendance, training and evaluations

Communicates and follows up with Production supervisors and managers on related matters

Updates live spreadsheets and forms

Attends local recruiting events

Processes Payroll

Processes I-9 Documents

Supervised all manufacturing job orders

Full cycle recruiter

07/2022 - 04/2023

Transitional House Manager

Vision Seekers, Shelby, NC

Maintained and Operated transitional homes effectively and efficiently

Provided one on one couseling and direction to the residents

Provided transportation to and from all doctor visit's

Supervised employees and residents

On-call after hours Responder

Prepared the meal menu

Managing residents medications and refills

Updated the Monthly Medication Chart for each resident

Responsible for Monthly audit reports for State documentation

Assisted with client intakes and customer inquires

08/2021 - 05/2022

Remote Data Entry Support Specialist

Medical Edge Recruitment, Spring, TX

Answered telephones lines on-site at LHD and provided community support

Scheduled appointments for community members to receive the vaccine

Prepared registration packets and education forms

Scanned and uploaded documentation into LHD or DHHS systems

Collected demographic/personal information and consent forms from individuals

Assisted with directing individuals to different site stations

Entered patient data into the local health department database system

Copied data onto multiple Excel Spreadsheets

07/2016 - 11/2020

Certified Nursing Assistant (CNA)

Tema Health Care, Monroe, NC

Provided basic care and helped with activities of daily living such as bathing, grooming, toileting, repositioning, transferring, lighthouse keeping, etc.

Scheduled and transported patient to all doctor's appointments.

Also performed Trach, Suction, and Oxygen care.

Measured and recorded vital signs daily for patient progress.

Implemented patient safety while dispensing or administering medication.

Planned and coordinated meals based upon diet.

Maintained records of patients progress and reported any negative or unusual observations to supervisor.

Provided financial assistance.

Cleaned and sanitized all medical equipment.

01/2003 - 06/2011

Receptionist

INDEPENDENT LIVING, Hickory, NC

Answered inquiries and provided information to the public, customers, visitors, and other interested parties regarding activities conducted at the establishment.

Entered, retrieved, and transmitted information using business machines.

Scheduled appointments, and maintained updated appointments, also analyzed and examined files to obtain information.

Operated a telephone switchboard to answer, screen, and forward calls to the appropriate parties.

Determined the nature and purpose of the customers visit, escorting them to specific destinations.

Education History

Administrator AIT

1 Year at College or a Technical or Vocational School

Administrator-AIT License, NC

General High School Curriculum

High School Equivalency Diploma

Cleveland Community College, Shelby, NC

Occupational Licenses, Certificates and Training

06/2019

Administrator

Central Piedmont Community College

Honors & Activities

None Specified

Additional Information

Familiar with different software's such as Insurance ICD-Coding, Next-Gen, Epix, Solve, Excel, Citrix, Cure-MD, Outlook, Zoom, Teams, Epay, Kron-os, Indeed, Linked-In, Trak star, UKG, Human Resources, On-boarding/Staffing, Payroll, Supervisor. Marketing/Sales, Data Entry and working Remotely. Also, I have proficient Administrative skills and with my dexterity in Recruiting and Customer Service, I feel that I'll be able to deliver exceptional results for this company.

Detailed References

References Available on Request

Contact this candidate