Internal Sales, Administration, Receptionist and Debtors
Resume:
Queensburgh, Durban, ****
[Website]
*************@*****.***
SAMKELISIWE NOKHWEZI LANGA
OBJECTIVE Seeking an opportunity to utilize sales and persuasive expertise to help achieve sales target and convert prospective clients into repeat customers.
Find new customers, understand customer needs, build effective sales pitches and generate leads.
Provide full support to Account Manager and Head of Sales.
Leverage strong communication skills to resolve 95% of customer issues and boost customer satisfaction.
SKILLS & ABILITIES I have more than 6years Internal Sales experience in packaging industry. I developed a passion for understanding customer’s needs and providing tailored solutions that resulted in long-term loyalty. One of my proudest achievements was increasing weekly sales and achieving company sales target on 3 different product lines. In addition achieving employment of the quarter twice. I maintained great customer satisfaction rating from 3 Global key customers. I processed +/- 200 customer transactions monthly ensuring smooth and efficient service. These experiences taught me the importance of attention to detail, time management and ability to thrive under pressure – all critical skills for success in an inside sales role. EXPERIENCE
INTERNAL SALES ADMINISTRATOR, GREIF SA (PTY) LTD
12 March 2018 –07 December 2023
Maintain, grow strong client base and maintain customer relations.
Find new business opportunities client base.
Maintain a healthy pipeline future deals.
Respond to new and current client base regarding complains & service enquiries.
Be a brand ambassador that represent companies brand and values.
Demostrate advanced product knowledge.
Adhere to any and all company policies and procedures.
Receive purchase orders from customers, place on system according with correct lead time.
Plan and communicate according with Planning, Production and Logistic (Dispatch Team) department regarding customer’s orders.
Update customers timely on status of their orders and to advise on any delays and impacts on orders.
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Communicate with branches, customers and internal departments to address any complaints or queries promptly.
Escalate unresolved queries to Senior Account managers in time.
Follow and process credit notes accordingly and ensure customer complaints are resolved in time.
Handle quality complaints in timely manner to ensure the root cause and issue is resolved.
Attend daily departmental meetings to help in communicating on impacts to ensure we revert with update to customers.
Create customer accounts on system with correct payment terms and delivery point addresses.
Assist Finance department with following up on payment should customer have a query.
Ensuring POD’s for customers are collected and filed according by dispatch department.
Maintain yearly and monthly customer product sales forecast.
Share customers forecast frequently with sourcing department to ensure we have materials needed for production in time.
Weekly meeting and calls with customers to review revenue growth. Ensure their realistic and strategies to achieve them.
Collaboration planning with planning, production and dispatch to ensure customer satisfaction.
Customer relationship excellence by knowing customer’s potential & maintain strong relationships.
Product knowledge, be equip with in depth knowledge about product, production process and services.
Active listening at all times this helped to know customer’s needs.
Understanding customer’s previous year, month and product seasonal needs.
Research and implement strategies to improve customer’s prospects. EDUCATION QUEENSBURGH GIRLS HIGH SCHOOL, MATRIC
English (1st Language)
Zulu (2nd Language)
Mathematics
Accounting
Business Economics
Biology
COMMUNICATION IsiZulu (Home Language)
English (2nd Language, Fluent in speaking and writing) LEADERSHIP Practiced span of control on team of 10 dispatch team.
They ensured that plan dispatch for the day is fulfilled. Page 3
They ensured accuracy on stock on hand; dispatching time were fulfilled.
Documenting of quality defects and returned stock booked accordingly on system for QC to follow route cause. REFERENCES LUNGELWA MHLONGO
Head Internal Sales Team, Greif SA (PTY) LTD
Nobuhle Precious Shezi, Former Team member Greif SA (PTY) LTD
Pragashine Pillay
Senior Account Manager, Greif SA (PTY) LTD
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