Customer Service Representative
Resume:
MV
MARIA VITELA
*****.*******@*****.*** 916-***-**** Sacramento, CA95834
Recruitment
Process Development
Onboarding
Compensation and benefits
Talent Management
Project Management
Data Analysis
Candidate Pipeline Management
Networking and applicant sourcing
New Hire Orientation
Yardi software proficiency
Regulatory compliance understanding
Sacramento Housing and Redevelopment
agency Sacramento, CA
Customer Service Representative
02/2023- 04/2024
Wolborg and Michelson Sacramento, CA
Member Care Representative 05/2024-
01/2025
Barcode scanning
Shipping procedures
Warehouse Operations
Shipment Preparation
Fulfillment Processing
Order Picking
Datasafe
Debt Manager
Dialer
Bill matrix
Customer Service
Collections
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Interviewed customers to obtain financial information, payment history and other relevant details.
Researched customer accounts for any discrepancies or outstanding payments.
Negotiated payment plans with customers to ensure timely repayment of debt.
Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Maintained accurate records of all customer contact attempts and account updates in the database system.
Participated in training sessions related to new technologies used by the company's collections department.
Identified past due accounts and contacted account holders to arrange payment.
Created repayment plans based on account holders' financial status and repayment abilities.
Processed payments through various methods such as credit cards, online banking and cash transactions.
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria. Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Skills
Summary
Experience
CkMcClatchy H.S
06/2004
Amazon Sacramento, CA
Fulfillment Associate
07/2021- 08/2022
Luxer One McClellan, CA
HR Assistant
03/2018- 06/2021
Express Employment Sacramento, CA
Recruiting Specialist
11/2022- 12/2023
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Created and updated work orders.
Collected monthly assessments, rental fees, deposits and payments. Work with outside clients ranging from small businesses to enterprise-level organizations, to fill their staffing needs
Formulate and post job openings on platforms such as Indeed and Ziprecruiter
Field questions from interested applicants about open positions Conduct interviews and gather and deliver documentation from applicants to help employers make final decisions.
Managed onboarding process from offer acceptance to successful completion of onboarding program.
Processed orders accurately and efficiently using a computer system. Organized and maintained product inventory in the warehouse. Filled customer orders promptly and accurately while maintaining quality standards.
Performed cycle counts to verify accuracy of inventory records on a regular basis.
Followed company policies and procedures regarding order fulfillment, shipping and receiving.
Supported upper-level staffing personnel by scheduling interviews and proofreading job postings
Acted as a resource for employees on benefits programs, wellness programs, and company policies
Proficiently employ scanning technology to select products and maintain up-to-date inventory records accurately
Define project roles and responsibilities in close collaboration with the customer, including project scope and objectives to ensure a cross- functional understanding amongst project members.
Education and Training
Contact this candidate