Quality Assurance Project Management

Darren M. Davis

*** ****** ***** *****, **** ****2 614-***-**** *********@*****.***

Objective Obtain Program Management Role: Apply diverse program/project management experience to perform complex reviews, analysis, and optimization of processes in a dynamic workplace environment. Qualified By Over 11 years of combined experience leading teams, projects, and facilitating walkthroughs with senior leadership and external audit agencies in both civil service and the private sector. Diverse background diagnosing root causes to complex regulatory and operational problems and providing recommendations. Work

Experience

Quality Assurance Manager, 88 Comptroller Squadron (Apr 2019 – Present) Wright Patterson AFB, OH 40 Hours per week

Leverages financial management principles, advisory experience, and leadership skills; formulates, establishes, and implements Air Force financial management policies, training, and procedures at the 88th Comptroller Squadron (88 CPTS) on all matters related to financial management activities; oversees various recurring and ad hoc compliance reviews; and leads projects to enhance strategic objectives.

FIAR Program Manager: Oversaw several Financial Improvement Audit Readiness (FIAR) walkthroughs to assemble key stakeholders from AFMC MAJCOM, Air Force Life Cycle Management Center, Air Force Installation and Mission Support, and Air Force Audit Agencies, 88th Logistic Readiness Squadron, and Independent Public Auditors (IPAs) to participate in financial statement audits; facilitated discussions with > 10 experienced financial management technicians, managers, and contracting personnel to document budgetary, accounting, and acquisition purchases of supplies, base assets, and weapon systems; compiled > 100 auditable samples for IPAs by established suspense dates in an effort to obtain a favorable assessment of financial operations.

Approving Official: Supported 88 ABW Inspector General (88 ABW/IG) and 88 CPTS Squadron Commander (88 CPTS/CC) in annual Commander’s Inspection Program Inspection; acted as a liaison between 88 ABW/IG and 88 Wing Staff Agencies commanders (88 WSA) to establish schedules to identify areas of requiring improvement; facilitated the improvement of four Major Graded Areas that 88 CPTS/CC is responsible for overseeing according to AFI 1 2.

88 Wing Staff Agency Group Self Assessment Manager (88 WSA Group SAM): Oversaw self assessment program being executed by 88 Wing Staff Agency Commanders (88 WSAs) and the Commander’s Inspection Management Board activities; compiled inputs from 88 WSAs and consolidated information into a slide deck briefed to the 88 ABW Commander (88 ABW/CC) on a quarterly basis; provided the 88 ABW/CC with valuable decision support to improve base operations.

Continuous Process Improvement (CPI) Green Belt Practitioner: Applied Six Sigma Continuous Process Improvement principles to improve the Report of Survey (ROS) cycle time; facilitated a functional team to identify operational redundancies and waste; established a framework to reduce ROS cycle time by 10%.

Researched Air Force regulations, memorandums, and guidance letters to conduct recurring and ad hoc compliance reviews to assess the level of performance at the 88 CPTS; proactively self identified areas requiring immediate improvement; reduced the amount of disbursement operations, training, quality assurance open deficiencies reported at the FY21 Unit Effectiveness Inspection by 25%.

Compiled > 30 PowerPoint slide decks for recurring Quality Assurance metrics meetings; summarized operational performance data for leadership in a concise, understandable format; identified areas of weakness to continuously improve performance metrics; provided leadership at the 88 CPTS, AFMC MAJCOM, and Air Force Centers critical decision support data to facilitate the accomplishment of strategic initiatives.

Authored five standard operating procedures for recurring reviews and streamlined FIAR program; provided procedures to new associates to improve overall unit continuity; significantly reduced the amount of time to conduct recurring reviews by 30 days. Risk Management Analyst, PNC Bank (Jun 2018 – Apr 2019) Miamisburg, OH 45342 40 Hours per week

Provides risk management support within or across Lines of Business (LOB); participates in recurring and ad hoc projects, risk initiatives, and business as usual activities.

Analyst: Managed risk management program for a large regional bank; acted in a risk management advisory role for the mortgage banking division; streamlined the mortgage application process resulting in a five day reduction in cycle time.

Independent Insurance Agent (Nov 2017 – Jun 2018)

Union, Ohio 45322 40 Hours per week

Offers life insurance and annuity products to help clients achieve retirement objectives.

Sole Proprietor: Facilitated meetings with public servants, teachers, administrators, and staff members; assisted retirement planning needs by identifying suitable 403(b), Roth IRA, and life insurance options; helped facilitate the accumulation of clients’ retirement wealth and asset protection. Senior Associate, KPMG (Nov 2013 – Nov 2017)

Columbus, OH 43215 50 + Hours per week

Assists in planning and executing project activities related to legal, risk, operations, compliance, and Internal audit for financial services and credit card clients.

Senior Associate: Managed a team of three associates and interns performing Risk Compliance Self Assessments (RCSAs) at a large regional bank; created appropriate goals, plans, empowerment, and assessments for direct reports; leveraged expertise of engagement members to produced eight detailed process maps and several recommendations to enhance effectiveness of high risk Lines of Business.

Researched consumer protection regulations for large financial services clients to assess compliance with regulatory mandates; led two high visibility operation risk projects with large credit card companies and a consent order engagement involving the standardization of key supporting documentation to satisfy conditions mandated by federal regulators.

Participated in the creation of schedule, cost structure, and planning of financial advisory and governance engagements that exceed more than 50 personnel; created analysis models for contingency planning for several project teams; assisted engagement managers in the monitoring of $25,000 monthly budget for billable hours, travel, lodging, and per diem expenditures incurred by clients.

Demonstrated strong communication and interpersonal skills while facilitating working sessions with clients and senior leadership; articulated Lean Six Sigma concepts to external clients to solve complex operational problems; successfully guided internal and external clients through several customer remediation projects exceeding $5M.

Compliance Analyst/Alliance Data (Dec 2011 – Nov 2013) Columbus, OH 43219 40 Hours per week

Leads compliance efforts in support for retail marketing firm servicing large credit card clients.

Analyst: Served as an experienced project manager on a variety of projects; acted as a Subject Matter Expert who provided expertise regarding regulatory requirements for proposed marketing campaigns; advised retail, web based, and catalog retailers of best marketing practices to remain compliant with consumer protection regulations and avoid sanctions. Work

Experience

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Compliance Analyst & Portfolio Monitor/HNB (Apr 2007 – Dec 2011) Columbus, OH 43229 40 Hours per week

Provides regulatory compliance expertise to mortgage, auto, and small business loans; ensure the development and maintenance of a strong culture by using proprietary Enterprise Risk Management System.

Analyst: Conducted compliance reviews of funded residential loans; identified Key Risk Indicators and provided training to streamline loan process; met standard of 90% accuracy of all quality assurance reviews.

Portfolio Monitor: Managed a portfolio of approximately 100 business relationships totaling $30M in small business loan commitments; collected financial statements to calculate loan covenants to ensure working capital lines remained within thresholds; identified business relationships at risk of failure to minimize loss to the bank.

Loss Mitigation Analyst & Loan Closer, JP Morgan Chase (Feb 2001 – Apr 2007) Columbus, OH 43219 40 Hours per week

Assist mortgage borrowers in default loan status restructure mortgages terms to cure delinquency.

Analyst: Facilitated the closing of residential loan modifications; restructured loan terms and payments for defaulted borrowers; assisted more than 500 homeowners cure loan default and avoid residential foreclosure.

Loan Closer: Performed residential loan closings for FHA, VA, and Conventional loans; calculated final figures, generated closing loan documentation, and disbursed final settlement funds to title agencies; met monthly goal by consistently closing > 90 residential goals. Fields Services Specialist, U.S. Army Reserve (May 1997 – Nov 2005) Columbus, OH Hours varied

Provide field support activities to sustain active duty and reserve units during combat military operations.

Squad Leader: Managed daily operations of five squad members during Operation Iraqi Freedom; provided convoy security and field services to soldiers under the 7th Corp Support Group command during Operation Iraqi Freedom; improved force security and sustainment of troops in an active war zone.

Education 2010 Master of Science, Business Management, Ohio Dominican University Columbus, OH

1996 Bachelor of Science, Biology, Master of Science, Wittenberg University, Springfield, OH Certifications FM Level II Certification (certification completed 12 Oct 23)

Air Force Lean Six Sigma Green Belt Certification (certification received 22 Jun 21)

Air Force Lean Six Sigma Black Belt Certification (coursework completed 11 Dec 23) Clearance Secret Clearance

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