Customer Service

Abby Medal -Tampa Florida Email:*********@*****.*** Cell 813-***-****

Medical Billing and Coding: 6st Bridge Mobility LLC 5/22-10/24

(DME) Durable Medical Equipment Intake Customer service

Responsibilities: As a DME intake, biller and coder I worked with healthcare providers to process insurance claims for medical equipment and ensure patients are billed correctly for medical equipment services. While customer service in this field it's vital when interacting with patients or healthcare professionals to resolve billing discrepancies or answer questions and ensure a line of communication is available.

Key Skills: Knowledge of medical terminology, Hcpc Cpt Codes insurance processes, and excellent attention to detail. Good communication is important for interacting with both patients and healthcare providers. We also worked remotely to keep in full contact with customers.

Property Management: YMP Management 11/21-4/22

Property Management: Andover Club Apartments Previous years 1/2006-4/2014 Responsibilities: As customer service in property management, it involves maintaining good relationships with tenants, addressing their concerns, and ensuring that maintenance requests are handled promptly. Property managers often handle lease agreements, rent collection, and tenant communications.

Key Skills: Strong communication, conflict resolution, empathy, and organization. The ability to multitask and manage complaints while ensuring legal compliance is crucial.

Leasing Specialist:

Responsibilities: customer service focused on helping our potential tenants find rental properties, answering their questions, and guiding them through the application and lease-signing process. This could involve apartment leasing, or even equipment leasing.

Key Skills: Knowledge of leasing terms, excellent communication skills, a sales-oriented mindset, and the ability to help customers understand the details of lease contracts.

Roadside Assistance Dispatcher: 9/19-5/20 Remote

Responsibilities: As a dispatcher in roadside assistance, I must quickly assess the situation, communicate with drivers in need of help, and coordinate the nearest tow truck service or repair service. I provided excellent customer service to calm distressed drivers and provide clear instructions while ensuring efficient service.

Key Skills: Strong problem-solving abilities, clear communication skills, patience, and the ability to handle myself in stressful or emergency situations. Multitasking and being familiar with geography and local service providers is important.