Customer Service Retail Sales
Resume:
Pamela G. Tannenbaum
*********@*****.***
PROFESSIONAL EXPERIENCE
Results-driven professional with extensive experience in customer service, retail sales, and personalized client relations. Proven track record of building lasting customer relationships and exceeding sales goals through individualized attention and service. Certified Life Coach September 2011 – Present
ICF Accredited Coach, Expected Fall 2023
Partner with clients to maximize their personal and professional potential and develop individualized life and career development plans. Strategies include:
• Set and achieve goals, objectives and time lines
• Managing progress and accountability
• Powerful questioning and Active listening
• Identifying and using clients strengths
WW May 2021-March 2023
As a community-oriented and member-focused professional, I delivered behavior change coaching by creating a supportive and responsive environment where members feel heard and seen, encouraging reflection, learning, problem-solving, and action planning. Expert in delivering exceptional workshop experiences by engaging members with the weekly behavior change curriculum to support their personal journey.
• Facilitated an exceptional workshop experience by engaging members with weekly behavior change curriculum to support their personal journey.
• Developed and maintained relationships with members to focus on member recruitment and retention, providing them with necessary support, tools, and products to enhance their success.
• Delivered behavior change coaching by creating a supportive and responsive environment where members felt heard and seen, responding to their posts with purpose to encourage reflection, learning, problem-solving, and action planning.
Courtyard Pharmacy March 2021-January 2023
Identified potential clients, and developed and maintained strong relationships to create mutually beneficial proposals. Developed and managed strategic partnerships, implemented processes and policies to support business growth, and oversaw all processes necessary for in-house vaccination clinics.
• Identified and researched potential clients, including doctor offices with shared patients.
• Developed and maintained client relationships by following up with doctor offices, front desk personnel, and nurses.
• Coordinated with sales teams to create mutually beneficial proposals, such as the RX pad for ease of use and internal RX for pharmacy employees.
• Made and delivered presentations to doctors on lowering Medicare fees and increasing client adherence to medication.
• Developed and managed strategic partnerships to grow business, and tracked and added qualified prospects to the sales pipeline.
• Oversaw the in-house vaccination clinic, including scheduling, staffing, and customer service. Valley Charter School Fundraising & Hospitality Chairperson September 2011- June 2019
• Conceived and initiated school wide events
• Created and implemented fundraising strategies. Increased revenue from $10,000 to over $65,000 by adding online donation website, increasing individual goal setting, and creating corporate sponsorship.
• Student participation raised by 300%+ by developing multiple prize participation levels, student outreach, and community awareness
Hand In Hand Family and Child Development Counselor September 2007 – August2008
• Guided children with special needs to excite interests, draw out connections, and challenge them to be more creative. Taught children to practice basic thinking skills including symbolic and logical thinking.
• Consulted with parents of children with special needs to assess their resources and incorporate tools from class and home to aid in child development. Jenny Craig Weight Loss Centers May 1990 – May 2007
(Los Angeles & Philadelphia)
Regional Trainer
• Hired, trained and managed professional development for new and existing employees. Facilitated new-hire trainings, effective goal setting, performance improvement trainings and coaching sessions.
• Oversaw recruiting and staffing of 14 centers, resulting in 50% less turnover and payroll margins that exceeded company expectations.
• Supervised region with 60 employees, accountable for annual sales volume in excess of nine million dollars.
• Consistently out-performed regional quota and fiscal performance for both division and company averages.
• Significantly increased sales performance by implementing motivational programs, marketing, mentorship and employee recognition programs.
• Selected to oversee new partnership with national outbound customer call center to support staff with ongoing training and consistency, increasing performance of outbound calls and active retention.
Center Director
• Managed center operations, including recruiting, training, scheduling, coaching, promoting, and progressive discipline.
• Controlled payroll through a staffing efficiency model to meet proper payroll percentages.
• Maximized team performance through daily training and goal setting.
• Ensured integrity and consistent delivery of company programs by all team members. Consultant
• Coached clients one-on-one to help determine weekly objectives and actionable goals to break through obstacles that surround nutrition, physical activity and a balanced life. EDUCATION
Bachelor's Degree, Temple University, Philadelphia MentorCoach
ICF Accredited Coach Training
ADDITIONAL TRAININGS
Myers-Briggs Personality Types Behavioral Technology - Interview/Recruiting Zenger-Miller, Inc.
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