Customer Service Representative
Resume:
Marcus Carter
Reliable
Remote
*************@*****.***
Marcus Carter
*************@*****.***
What sets me apart as a customer service representative is my genuine passion for helping others. I genuinely enjoy interacting with customers, listening to their concerns, and finding the best possible solutions. My positive attitude and ability to remain calm under pressure have consistently earned me praise from both customers and colleagues.
Thank you for considering my application
Sincerely,
Marcus Carter
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Weed Man - Calhoun, GA
January 2020 to April 2023
my primary role would be to assist and support customers with their inquiries, complaints or requests. This could include providing information about products or services, helping customers to place orders, resolving customer complaints, and providing general assistance to customers. CSR - Customer Service Representative
AT&T - Remote
February 2017 to January 2022
my primary role would be to troubleshoot and resolve technical issues for clients or customers. This could include providing technical support over the phone, via email, or in person. I would be responsible for diagnosing and resolving computer hardware and software problems, configuring operating systems and applications
Remote Technical Support Representative
Comcast - Chicago, IL
August 2015 to September 2021
my primary role would be to provide technical assistance and support to customers who have issues or questions related to a specific product or service. This could include troubleshooting hardware and software problems, answering technical questions, providing guidance on how to use a product, and resolving customer complaints. I would be responsible for identifying, researching, and resolving technical problems
Education
Masters in computers
wilbur wright college - Chicago, IL, US
January 2003 to August 2007
Skills
• Content creation
• music production (10+ years)
• Computer Hardware (10+ years)
• Outbound Sales
• Microsoft Office
• Communication skills
• Software Troubleshooting
• LAN
• Customer service
• Technical Support
• Computer science
• Computer skills
• Call center
• Outbound calling
• Customer support
• Social media management
• Live chat
• Sales
• Hospitality
• Social media marketing
• Cold calling
• Inside sales
• Search engines
Certifications and Licenses
CompTIA Network+
CompTIA A+
MCSE
Contact this candidate