Technical Support Customer Service
Resume:
Keith Meves
Bastrop, TX *****
********@*****.***
To secure a position that would allow me to apply my experienceand that would offer an opportunity for advancement.
Authorized to work in the US for any employer
Work Experience
Food Service Worker
Buccee's - Bastrop, LA
July 2021 to Present
Assist customers with their purchases
Support Analyst
WellSky Inc - Austin, TX
May 2019 to April 2021
• Supported user-facing application software in a fast-paced environment
• Provided superior customer service and ensured outstanding quality of work
• Troubleshooting and documenting software operational and technical issues
• Completing thorough documentation of issues
• Escalating unresolved issues when needed, and maintaining ownership of cases through their resolution as well as followup with client
• Ensuring the required response and resolution times are met
• Collaborating with and supporting other team members
• Work well with our clients and other teammates
• Exhibited strong communication, listening and organizational skills Technical Support
Capgemini - Austin, TX
March 2018 to March 2019
Worked as technical support for the State of Georgia offices through Capgemini Included working and identifying issues with software/hardware and handling sensitive data related to state services
From May 2018 - October 2018 worked doing similar technical support for grocery merchandising chain TOPCO on a new contract
Technical Support
Home Depot ATC - Austin, TX
May 2016 to January 2018
Internal Technical Support
Home Depot ATC - Austin, TX
August 2014 to January 2016
Started with the special services team who handled the point of sale program and helping ensure that orders for the company's customers were handled properly. Attained training in how to assist with the design programs for the company such as 20/20 and My Custom Design After several months with this department
Attained training on how to handle the direct store operations systems and change passwords and assist with email and powerpoint/excel documents.
Homeaway Austin, TX - August 2014 - January 2016
Technical Support
In this position I worked directly with Homeaway customers to educate on how to use the product to in turn assist their customers.
Worked with other coworkers to be a voice for the customer and get the best resolution possible to provide excellent customer service
Learned how to identify issues and potential issues and determine their severity and the best course of action to bring about a resolution that would make the customer proud to be working with Homeaway Benefits Broker
Maximus Austin TX - Austin, TX
May 2014 to August 2014
My responsibilities included taking calls from customers, educating them about their benefits, and enrolling them in health plans.
Other responsibilities include data entry, and processing reports with obtained data to be submitted for supervisor approval.
TXTAG Customer Service Austin TX
TX - Austin, TX
May 2013 to April 2014
Customer Service
Assisted customers in learning about the Txtag program. Researched customer information and processed transactions regarding customer bills. Other responsibilities included data entry of customer information, handling customer affidavits, and training new employees regarding Txtag procedures. Customer Service
Activision / Blizzard Entertainment Austin TX - Austin, TX May 2007 to March 2013
I advised customers in reference to proper usage of the company's software/products. My responsibilities also involved testing our products for bugs, and compiling the resulting data into spreadsheets that would later be usedfor troubleshooting endeavors. For 8 months that I worked for this company, I supervised and trained a team of 12 employees in addition to all of my other responsibilities.
Customer Service
Disneyland Resort Anaheim CA - Anaheim, CA
March 2006 to April 2007
My work constituted of hands on duties, mainly with the customers of the resort. This included directing customers to various destinations in the resort, suggesting local points of interest, and taking souvenir photographs of the customers.
Education
Certification
ICDC College - Lawndale, CA
August 2005
Diploma
MADRAS SENIOR HIGH SCHOOL - Madras, OR
June 1996
Skills
• Help Desk
• Software Troubleshooting
• Proofreading
Certifications and Licenses
Non-CDL Class C
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